I've been here so many times and would recommend this store specifically to anyone! Every time I have come in here, whether it was to buy something or for technical issues, the workers are always so helpful. I highly recommend this store based on the excellent customer experience than I have received in the past. read more

I figured i would post this review to share my current experience of my switch from Verizon to T-Mobile. Our family switched over 4 lines initially because of the service being cheaper than Verizon which saves us a few bucks a month. I received the virtual gift cards from T-Mobile initially for my phone and my wife's phone to pay off the balance of our Verizon phones. This promotion was supposed to be supplied to my sisters phone whom lives in Michigan and I currently reside in GA, my sister went to this store and spoke to Mario whom she traded her phone to which was a rose gold iPhone 6s Plus and now received messages to her phone that T-Mobile has no record of her phone at all in the database and we can't receive a promotion WTF IS THIS? which has been a total pain in the ass to receive to say the least. We switched from T-Mobile early January and here we are late February and we have still not received our virtual gift card and they want to do a bill credit at the moment which does not help me at all paying Verizon. I don't care about a bill credit. How about you give me money from your check so i can pay Verizon since I have been literally been given the run around constantly. I've spoken countless times to Mario and the store manager Tabbatha supposedly whom we're supposed to follow up with the territory manager. about this issue with no follow ups. No follow up calls have been received from this store to fix this issue. Here we are on the 24th of February with no resolution in sight and if it were up to me i would have these individuals fired for lack of custodial responsibility. If the first phone my sister ordered was cancelled and i was instructed to order a new phone why wasn't the trade in applied to the new phone.l? It's not that hard to be do your job properly. Would i recommend T-Mobile? Never would i even if the devices and cell service was free. All i receive over the phone are countless fake promises with lackluster performance. Don't worry I'll get my money for the device even if i have to bring this to court because people are not doing their jobs. Is this how you treat your customers like trash on the side of the road. I'll post pictures of the message i received as well. read more

T-Mobile - Mobile Phones Near Me - Grosse Pointe, Michigan

I am beyond upset with this location and the process of getting my family switched over. After my husband Brandon has been jumping through hoops to get this stuff fixed for weeks, we finally thought they got it right. Until, I received a text message that our bill is over due! I was furious. They gave us a credit to cover what they messed up and then reversed it. A rep thought we had been issued a prepaid card, but I had to help her realize that was from January. It had nothing to do with the current credit we had been given a few days ago. As the conversation went on, she passed it off to her supervisor without letting me know. So my guess is that they knew at some point someone messed up. I am currently waiting again for this to get resolved after waiting for weeks to have it resolved before. What a shame. I am truly disappointed with it all. I am thinking about switching to someone else after all that we have had to go through. read more