Can I give zero stars to every T Mobile store I've been to?? Absolutely fucking horrible customer experience each time I walk into any store. I've been trying to upgrade my phone all weekend and no one can seem to help or know how to help. The managers are never in and we have to wait hours and hours for no one to say anything at all. I've been with T Mobile for a month and I already regret it completely. I can not stand this company or their stores. read more

I have had T-Mobile now for about 2 months. Never in my life have I had a worse cell phone provider. I live in the southern suburbs of Milwaukee and usually I stress usually I have a signal. I work weekends in downtown Milwaukee there I never have any bars my internet connection is usually non-existent as well. I went into one of their storefronts in oak Creek and they told me there's nothing wrong with my phone or the service. Called one of their hotlines and was told a tower was out and it would be repaired in 2 days. I don't know if that was just a lie or an inaccuracy but either way T-Mobile is definitely the worst self provider I have ever experienced. Even my pay as you go with the little flip phone was better. Oh and the phone I got is pure crap as well. read more

After 29 years with the same wireless provider I finally decided to switch. T-Mobile was offering a 55+ plan that would save our household $35.00 per month plus have unlimited everything. So, I went to the nearest store on S. 76th street to inquire. I was met by a young man by the name of Dave. He patiently answered all of my questions. So, I came back two days later with both phones. Switched service and bought two new iPhone 8s (BOGO). The whole process took about 45 minutes and I walked out with two new phones already ported to our old numbers. I came back one week later to deal with some very minor issues. Again Dave took care of them promptly and included a couple of perks on a trial basis. I am very happy with service I received at the store and the performance of the T-Mobile network. I get that some people may not get the best service all of the time but my experience was exemplary. read more

We stopped here to ask about cell phone service for when we went to Europe. The employees were extremely helpful and were able to answer all our questions. I would definitely come here for cell phone issues/questions. read more

This store location is top notch. I would highly recommend Andy, his customer service exceeded my expectations! I'm not tech savvy and he went above & beyond to help on a busy Saturday. He deserves 10 stars. Thank you Andy for your expertise, your willingness to search for a solution and your extreme patience. read more

Manager Andrew went above and beyond for me the other day. Allowed me to purchase the phones from the safety of my car. He did this all in the wind and the rain. Outstanding! read more

Can I give 0 stars?! I'm only speaking from my experiences with one of their employees. From the minute I walked in, he felt bothered. He was not friendly and made our conversation a waste of time. Once again, I walked out without my problem resolved. A few days later, I go back in and someone else is going me, while that other employee was helping someone else. He stopped what he was doing to come over by us and tell me how was I was asking could not be done. Excuse me!!! He was so rude about it and it was pointless for him to do that. For that and the horrible customer service in general, I'm a happy customer elsewhere and have ditched T-Mobile. Congrats! read more

I have a TracFone which is a brand of T-Moble. I have been a customer of theirs for eight years. Two weeks ago my TracFone supposedly went bad. When I was trying to call out I got a message that said. "The number had been restricted, or the service was no longer avalible". I call customer service an get told T-Moble says you have a broken phone. So I get a new phone sent to me. I try to activate the phone, and have my old number transfered to The new phone. Customer service assisting me. Make a call? Get the exact same message. I am told I am doing something wrong. Even though I am doing exactly what I was told to do. I ask if it might be an issue with T-Moble, and told no. Even though it was two different phones, and the same message. Saturday after talking to 15 TracFone customer service reps. I am told call back in 48 hours so they could resolve the issue. Call back in 48 hours? Same exact issue. I am assigned a case number, and told TracFone would get back to me in two weeks. Nice. T-Mobile won't admit something is wrong, TracFone won't admit something is wrong. All they can do is say I am doing something wrong. The television commercial where they tell you, "bring your old phone, bring your old number"? They can't even transfer a number from one of their old phones to a new one of their phones. TracFone, and T-Moble is a joke. If after 8 years I get treated this way. I wonder what lies they tell new customers. I'd avoid TracFone, and T-Mobile altogether. I am getting ready to cancel my service. They obviously don't want good customers. read more