Brandon provided excellent customer service. He is knowledgeable, kind, patient and knows exactly…read morewhat he's doing. It was a pleasure purchasing a new phone from him and having him set it up. Highly recommend this store.

Needed some help hooking energy data collection equipment to the cloud, since there was no…read moreavailable internet connection at the customers site. Bryon was able to suggest and quickly get me set up with a Verizon Gateway. He was also very courteous and polite.

I'll tell you a good story about Sprint I do not recommend them at all. This was when the Galaxy 7…read morewas brand new I had got it and I had 30 days to send it back if I didn't like it. I took it back to the Sprint store in Florence which is no longer there as of now before the 30 days was up. I was supposed to get no bill. And of course I got a $1,700 bill that is still going against my credit today. I took that phone back and the people act like they didn't even know what to do They were so unprofessional I'm guessing that's why they're Florence Kentucky location is closed now. They stole my phone and are trying to make me pay for it so I do not recommend Sprint to anyone unless you want to get screwed big time. I wish I can give negative zero stars if I could I would

Just went to this store yesterday to get my new phone. I was on the fence with sprint but the…read morecustomer service at this store made me a happy customer! Christina took great care of us and was very knowledgeable and helpful! She even gave us a tutorial on how to use the new features on our phones! 5 stars!

I went in with an issue on my phone. I was immediately greeted and taken care of. Truly appreciate…read morenot only having the issue with my phone solved, but the professional way I was treated. Answering my questions and showing me what to do if it happens again. Great job Russel Cellular.

Let me first state that this review is in regard to the cellular phone store at 1187 W. Eads…read moreParkway at Florence Dr., Lawrenceburg,Indiana. This store currently has a Verizon sign over the entrance. I went to this store thinking it was an ATT store and I wrote a review thinking that it was an ATT store. Now, I am not certain who owns it, but I can recommend it based on the excellent service I received!!!! AND..here is what happened. I bought a Samsung Galaxy S23 Ultra on line and when it arrived, it came without a manual. I watched a video on line as to how to transfer my data from my Iphone to the Samsung using Samsung's "Smart Switch", which I then attempted to utilize (dumb move on my part!) in order to transfer my iphone apps and data to my Samung...and ended up with a LOCKED cell phone that was now essentially a paper weight!!! My wife recommended what she thought was an ATT store at this location, as she had heard good things about it. So I took my LOCKED Samsung to them and asked for help. I had been to two places in Northern Kentucky who told me there was nothing that could be done. Well the gentleman "Edward" (Eddie) at the "Russell Cellular" or Verizon store 1187 W. Eads Parkway said, "No problem, I think we can get it unlocked AND transfer most of your data and apps." I was flabergasted! Here was a guy who said he could unlock my Samsung Paperweight And transfer most of my data and apps!! And behold, 3 hours and 5 minutes later I had an unlocked, quite useable Samsung Galaxy S23 Ultra with the majority of my apps and data on it!!! I was overjoyed!!! EDWARD didnt know me from Adam and was under NO obligation to help me since I did not buy my phone from his store!! He was polite, quite knowledgeable and seemed very eager to serve customers!! His coworker Ron was also as hospitable as could be! Will I go back? You bet your boots I'll go back! In a world where customer service is usually by phone with someone you can barely understand, this experience not only refreshing, but pleasant and just plain GOOD BUSINESS!!! Thanks again Eddie!!! I have NEVER been treated this well and so efficiently in any cell phone store anywhere. If YOU need a cell phone, or help with one, GO HERE FIRST!!!

I just switched service to Boost mobile. If the customer service I received is any indication of my…read morenew relationship with the company, I'm excited. Raquel at the Glenway store was knowledgeable, patient and respectful. She is a great choice for your company!

I loved the service and the worker there named Kalub was superb and knowledgeable. It's like he…read moreknew everything about technology. I left with exactly what I wanted and felt happy with my experience. The best salesman I ever met!

A heartfelt thank you to the incredible team at Apple for making our daughter's 11th birthday so…read morespecial today! When your staff took the time to recognize her and sing Happy Birthday, it turned an ordinary visit into a memory she will never forget. Your team truly went above and beyond, showing kindness, thoughtfulness, and genuine care. Experiences like this are what set great companies apart. We are so grateful for the amazing employees who took a few moments out of their day to make a young girl feel celebrated and valued. Thank you, Apple, for having such an exceptional group of people representing your company. You made Kenley's 11th birthday extra special, and our family will always remember it!

I bought a new Mac on 3/03/26. On 7/02/26 it stopped working completely. It finally turned on and…read morethe screen was a bunch of lines. Took it to the Kenwood store where the gentleman helping said he would get me a new one. Then he said they would try to repair it. I have been very clear that I do not want a repaired computer that I spent almost $1300 on 4 months ago. My husband and I have been to Kenwood. We have emails stating the computer would be ready today 7/10 or tomorrow 7/11. We were just told it is waiting for a part and they don't have a pick up date. I just told another representative that I want to cancel the repair and receive a new computer. He suggested I get the repaired one back and trade it in. Really? The topper is that you can not call this store directly. The number takes you to apple support. Apple tried calling the store for me by using a phrase that lets the store know to answer. The store still didn't connect. This is Apple. We have been customers for many years. Our son worked there for 6 years. We have never had bad service and/or no resolve. The worst!

This place is awesome! It saved me several hundred dollars by fixing my iPhone!…read more My iPhone went suddenly blank and wouldn't turn on. I took it to the Apple Store in Kenwood Towne Center and they stated the entire inside needed fixed at the tune of $560. I called CPR and the two guys working were so nice and helpful and insisted I bring it in. Within 30 minutes of them looking at my phone they had it on and stated I needed a new battery. $150 later I had my phone working and back in my possession (only took an hour or so). This was so special because I was devastated I lost all of my pictures of my dog who recently passed but CPR saved the day!!

I wanted to correct the incorrect words on the last review that he told me I needed a charging port…read moreI did not need. He said he would order me a new watch battery and it would take a week or so that was months ago. I feel like this guy is ripping us off and Anderson Township. we use him because he's close. Find someone else.