Cancel

Open app

Search

T-Mobile

2.0 (1 review)
Open • 10:00 am - 8:00 pm

Services - T-Mobile

Telecommunications

T-Mobile Photos

From this Business

Recommended Reviews - T-Mobile

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - T-Mobile

Verify this business for free

People searched for Mobile Phones 186 times last month within 15 miles of this business.

Verify this business

Ed the Phone Guy - Outside data connection.

Ed the Phone Guy

(4 reviews)

I've used Ed since an ice storm in 1996 knocked out the phones in my telemarketing center. Ed set…read moreup new lines for us so we were the only ones in our building with service. Another time he ran data lines through abandon pipes under our warehouse so we could connect the buildings without having to add more wires. Ultimately, using the deserted pipes underground, Ed replaced all of our lines with high speed data lines so we ran at over 200 mbps which was unheard of 10 years ago. As the wireless world has evolved, so has Ed's company. We are very data driven and Ed has always stayed ahead of the technology and upgraded us to new software and systems through the years. We were one of the first companies to go totally wireless and this ultimately ended up saving us a lot of money on monthly bills. Ed has done work for us for over 20 years and they always answer the phone, they always send someone right out and they always let us know what our costs will be. They are as fine a vendor as we deal with and I have to add that Ed does a significant amount of work, pro bono, for Hartford homeless shelters and soup kitchens. He has never mentioned that part of his business to us (I'll bet to anyone). He is that kind of man.

Our company (The Granite City) has only ever used Ed the Phone Guy and he has exceeded our…read moreexpectations. He has upgraded our whole system throughout our company. He's always on time, reliable and most importantly trustworthy! We always recommend him to all of our customers. He's become not only our phone guy but a customer and part of our family! There's no one else to use but Ed!!!! Sarah - The Granite City

T-Mobile

T-Mobile

(3 reviews)

Had an issue with my older iPhone yesterday and it proved to be a bit frustrating. I decided that…read moreit was time to visit my service provider, to see if they could resolve this issue. I was quickly helped by Anthony, who checked my phone settings. After a quick rundown, he asked me to remove my phone out of its case. He popped out the SIM card and exclaimed that it was older than dirt! Well, not his exact words, but his facial expressions said so! He checked my credentials and then got a new SIM card for my phone. He explained that the network may take 10-15 minutes to reset my service, but I should be good to go! Well, Anthony was wrong! It only took 5 minutes and my service was back to "normal". I have to say that the store was clean and orderly, no pressure sales! It's been a while since I've had to return to a brick and mortar location. But, Anthony certainly reminded me that customer service is still king!

October 2024 I went into T-Mobile - Fairfield CT. I met a young guy Dachaun. I told him that I…read morereceived a promotion from T-Mobile that I can trade in my three iPhone 14 in and receive three new IPhone 16 phones with them paying off my phones. I also told him that I was paying $180 a month with Verizon, and I saw with this promotion that it will be $35 per line which will be approximately $150 a month with taxes etc. Dachaun agreed and said not a problem we have that promotion. Somewhere along the line he or one of his associates may have fat fingered and gave me another promotion called "keep and switch". I consistently asked him you are sure that I'm going to be only paying $150 a month and getting my 3 new phones, which he replied every single time absolutely he will take care of it. Fast forward to Dec.24 I started getting bills for $312 and then now $257. When I called Dachaun he said that T-Mobile messed up and he wanted me to lie and tell them that he did not. When I called T-Mobile they are telling me yes the program was available in October but it's no longer available right now and that I have to go back to the store because they are the ones that signed me up. Dachaun kept telling me that he's speaking to his district manager to resolve the issue and it's not a problem "trust him" he will take care of it. These people at T-Mobile speaks very fast and confuses you with a lot of options and things they want to sell you in which they never deliver. For instance, he sold me an Internet router although I told him I did not need it, and my area did not qualify. However, he said don't worry about it and he made-up a fictitious address just so I can get this router and he can get his commission. Within four or five days I brought it back because it did not work. I am pretty sure there's a lot of customers that have been taken for this ride, but this needs to stop. This classic "switch and bait" for clients and will not stop until this is resolved by T-Mobile. If there is a blog about T-Mobile doing this to clients, I would love to join. Thank you.

T-Mobile - mobilephones - Updated May 2026

Loading...
Loading...
Loading...