My husband and I went here the other day to create a joint plan and trade in our old phones for new…read moreones. We had never done this before, but Shemp really helped us. He made the process really easy and officiant. I would recommend this location. ASK FOR SHEMP!

I was experiencing problems w my iPhone. I thought I had taken too many pictures or something…read more Jorge came over and assisted me. He calmed me down and looked into the problems I was having. He looked and after a bit found I didn't have much memory left after the recent update. After helping to fix the problem he reminded me that it was a temporary fix that would probably only last till the next update or so. He found a promo where I could get a new iPhone for a minimal charge. I was very fortunate. Both him and the manager were very understanding. I am grateful. The service was above and beyond I am very happy w my experiences here. They are very professional. Thanks so much Tmobile.

I thought I was going to have to replace my iPhone because it wouldn't hold a charge and wasn't…read moreworking properly. Instead, I took it to Phone MD, and they fixed it! The manager, Andrew, cleaned out the charging port and installed a new battery. It only took about 30 minutes, and now my phone works like new. He was friendly, professional, and couldn't have been nicer. It was much cheaper than buying a new phone! I'll definitely go back if I ever need another repair, and I highly recommend Phone MD to anyone needing help with their phone.

I called before driving to the business to get a quote on back camera repair for my iPhone. I was…read moregiven a quote of $150 before taxes for the repair. The man who helped me at the counter rang me up for a higher price of $170 pretax. When I questioned the price on the receipt, it made him uncomfortable and he went into a spill about not forcing a customer to have a repair completed. I questioned the pricing for accounting purposes as the repair was related to a work phone and I reported what was quoted. He then showed me the pricing on the screen but I sensed his irritation at me questioning the pricing. An accurate quote would have given me the option to seek out another repair company of equal reputation before deciding whether to use the service and driving 45 minutes to the location. I chose to leave and seek out other options.

I was visiting from out of town and decided to purchase a new phone. I was told my data transfer…read morewould only take about 45 minutes. The download took 18 hours. By the time I got to my home state my new phone stopped working. The reason it stopped working was because I was sold a 256g phone but had a 512g phone. All of my data was not able to transfer. Before going to my local store, I didn't realize what was happening, so I was making sure my new phone was able to access all the app with usernames and passwords. I went to my local store because now, I'm not able to send/receive text and calls. I was deleting apps off the old phone because they are now on the new phone. The rep at the store in my home state realize the issue and told me I will be charged a restocking fee of $55 because the phone box has been opened and if I want my phone to work, there is no way around it. So now, I had to upgrade my phone from 256g to 512g, pay taxes again on the 2nd new phone, lost alot of my apps because they wiped the first new phone cleaned and reactivated my old phone. What a mess! Now, I am out of money, a new phone and have to wait 7-10 days for the new phone because they are not in stock. Is it not so hard for the reps to view the gigs on the current phone and ask do I want less gigs or not? I was also told I would have to call customer care and ask them for the restocking fee of $55 back because of the error of the rep. I understand errors are made; however, the cost and time lost falls on me, the customer, with nothing more than an apology. I will NEVER purchase a phone out of state and from a non( PRIME) AT&T store again.

Do not go this store unless you want your service screwed up. Associate made changes to my account…read moreand did not tell me I would be losing my MAX service that I have had for many years and have been a loyal customer. Idiocy. I would have never allowed this person any access to my account had I known they would be removing services that I enjoyed. Customer service was worthless and said once it is removed it cant be reapplied. Thanks sales guy! You are awesome at your job. NOT

I was a little worried for my phone surgery. Josh assured me it was gonna be alright. When Jori…read morebrought it out like new. I-Phone screen replacement fantastic service. Fantastic job.

Jori was amazing. She is very knowledgeable and was easy to trust her judgement for my iPhone…read morerepair. She is my new best friend! Ha!

Came to pick up my laptop. Landlord shut down this place for failure to pay rent. Simply Mac…read morecorporate and the leasing office isn't answering phones. Waco PD said this is a private matter and advised to send a certified letter to business indicating that business has my personal property and if after ten days of their receipt of letter I can file a stolen goods report with Waco PD. Apple Corporate will not do anything to help, even though this was THEIR authorized repair vendor.

Mikala was so helpful with our broken iPhone! She went above and beyond helping walk through step…read moreby step how to reprogram and set up a new SIM card and order a new phone via insurance, we SO appreciate you!

Love the design of their shop (I'm a designer). Location is good. I think his name was Jeremy or…read moreJustin. Anyway, he was really nice and he helped me with a quick fix. My laptop acted up out of nowhere and I just Googled and found Skinny's so I grabbed it and ran over. I didn't even call. I just went over there. He helped me and fixed it right away. This is the place I'm going to for my computer for now on.

I cracked my phone in August and went to get it fixed at a local store. The next week I dropped it…read moreand it cracked pretty badly. I was upset because I paid $150 for them to replace my cracked screen with a cheap poor quality screen. My phone had been cracked for the past two months when I dropped It again and I was completely unable to use my phone. I took it to Skinny's and it took about 45 minutes to fix my screen. I believe it cost around $170. I knew they would do quality work, so I had no problem paying the price. I can definitely tell the difference in the quality of my screen. The shop was very nice and very clean! Highly recommend!

I was very pleased with my experience and overall I trust these guys. I have gone to other places…read morebefore where they don't know what they are talking about or are trying to sell me on 5 services that I don't need or could get for free. My computer is essential to my job so I will definitely call them if I need help in the future. When calling through the listings to get help, I found that Down To Earth was one of the few that was a real business with an office I could stop by.

These guys are always here when I need them, which is more often than I would like to admit. Very…read moreprofessional and most important, always prompt to get back to me. I don't call unless I am completely stopped, and they always get me unstopped in a matter of moments.