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    T-Mobile Experience Store

    3.0 (12 reviews)
    Open • 9:00 am - 8:00 pm
    Updated 2 months ago

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    11 months ago

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    1 year ago

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    9 years ago

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    10 years ago

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    11 years ago

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    9 years ago

    James the sales rep. was right on wjth customer service and knowledge. Keep up the great work!

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    Ask the Community - T-Mobile Experience Store

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    Verizon

    Verizon

    2.0(86 reviews)
    2.3 mi•Avenue of the Arts South, Rittenhouse Square
    •$$$

    The best Verizon experience! Staffs are polite, techy,…read morehelpful! The customer service is above and beyond here !

    I ended my verizon fios service. I got a bill for the final bill. I was not supposed to, but don't…read moreeven care about that at this point. My account was closed and I am no longer able to login to pay my bill. Additionally, I enrolled in paperless billing, so I have no paper statements. All I have are emails regarding my account that do not contain the full account number. All methods they provide to pay, require me to have the account number. The methods they provide are: 1. Login to account and pay - Once my service ended, I could no longer access my account. This was not supposed to be the case, but even verizon later acknowledged this is a known problem on their end. Any attempt to login, reset password, recover account, etc resulted in one of these errors: "The user ID or Verizon mobile number you entered doesn't match our records" or "We're sorry, we were not able to verify your account with the information provided." 2. Use another link to pay for closed accounts - requires account number, which I didn't have. Also, I eventually was able to obtain this and it still didn't work. This resulted in the same error of: "We're sorry, we were not able to verify your account with the information provided." 3. Phone (also requires my account number) I tried getting through to a representative on the phone and couldn't get past the requirement to enter an account number. I was not successful in getting through to a live person and always ended up in billing, which asks for an account number and couldn't get any further. Verizon sent repeated emails asking for payment. I replied stating my issue that verizon doesn't provide a functional way to pay a bill for a closed account with someone who enrolled in paperless billing (and so no account number). Eventually, they turned it over to collections. I would've paid the bill all along, but Verizon provides no way for me to do so. After it got turned over to collections, I filed a complaint with the FCC and BBB. I also reached out to verizon through facebook messenger. The person on facebook messenger was able to provide my account number. I still could not pay the bill with that as I still got the same error that said: "We're sorry, we were not able to verify your account with the information provided." The person in the chat provided me with a secure direct link that I finally was able to provide the bill. Note, this was not one of the methods listed in any of their communication to pay the bill. I also received a call from verizon executive relations. This person acknowledged this was a known problem on their end. The problem is, this was reported to the credit agencies and my credit score took a huge hit of 75 points all due to a problem on verizon's end. Verizon is refusing to remove the negative report. Their stance was I didn't contact them in a timely manner about this, which is a complete lie. I tried. Multiple times. I couldn't get through on the phone. I replied to their emails. Nothing worked. It took an FCC and BBB complaint to finally get through to a live person.

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    PC Mobile Solutions - Pc Mobile Solutions.

    PC Mobile Solutions

    3.0(3 reviews)
    1.8 mi•Passyunk Square
    •$$

    Sunday on my way to brunch i dropped my phone and the screen cracked into 100 pieces. As my friends…read moreand I were walking we walked past PC Mobile. I walked in and was quoted a price of $90 for a new iPhone 6 screen cover. The gentleman also told me it would be ready in about 2 hours. About an hour later, after brunch, and walking back towards my apartment i stopped in to see if it was ready and it was! He asked me to check: my photos, camera (both regular and selfie views), told me to make a phone call, and send a message. After clearing all those checks i was good to go. This past Wednesday i did have a glitch and the entire screen did go back, but a simple manual restart fixed the problem. i don't blame PC Mobile for this i blame the fact that i dropped my phone... but hey they did the job and were really nice and accommodating. thanks again!

    I had the battery of my iPhone 6S replaced here for $40. After charging my phone with the new…read morebattery at home, the phone only held a charge for a few hours. The battery health meter in Settings said the battery was degraded and only at 67% capacity. (New battery should be 100%) I took the phone back and the owner said it was an IOS problem, so I took the phone home again and updated the IOS. The battery worked slightly better but still wouldn't hold a charge. I went back again, and the owner only would give me back $30. Finally I bought a new battery for $10 on eBay and installed it myself. It showed 100% capacity. I looked at the manufactured date on the battery PC Mobile Solutions installed and it was three years old. I don't know whether he took it out of another phone or if it was just sitting around for 3 years.

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    T-Mobile Experience Store - mobilephones - Updated October 2026

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