I've been here a few times now and each experience has been better than the last. Yesterday's service from Gary was just the best!
I was looking for a specific phone the company was completely sold out of so I called this store directly. They luckily had one left and they held it for me! I walked in was taken immediately...
Gary helped me set everything up with my new phone, explained to me a few things AND set me up with a new plan that lowered my bill $25 a month! He also suggested to me a $10 a month, cancel at any time extra that would really help with my Wifi situation and with in flight text and voice when I mentioned I'm headed on an upcoming trip. Score! Thank you! Thank you! Thank you! No more hearing the kids whine that their Netflix or games aren't working because they don't have wifi on the road! Seriously can't thank him enough for this alone!!
I'm kind of a tech dumb-a** and a nightmare iphone owner as I had over 66,000 photos on my last phone! Yup..66,000! Gary so patiently helped me understand more about my devices than I ever have, and he taught me tips and tricks to deal with the massive amount of data I have stored. I cannot commend him enough for dealing with my pain in the a** self.
Gary suggested how to get accessories they were sold out of, and how to save on items I was looking for. He was not pushy, very personally and super friendly. I left feeling thrilled about my purchase, and certainly about my new monthly bill and all of the extra features he taught me about!
The store is clean and glowing hot pink which having my girls in tow was fun! The staff didn't mind them testing out all the gadgets and roaming freely while I was being waited on.
There's a parking lot!! In the city!! "Whoo hoo" said in my best Vicki Gunvalson voice.
Such a pleasurable experience at this store. Again!
Fan for life.
*I must also note that the customer service T-Mobile offers in general...over the phone and in person, is MUCH better than I have received from any carrier, and I've used both Verizon & AT&T previously. I am very happy with my decision to switch carriers a few years back and do not see me changing. Ever. I used to absolutely dread having to head into the "other" carrier's store or sit on hold forever. T-Mobile has proven to be as quick and efficient as this busy mama needs them to be! Very happy!! read more