The Spanish girl that works there has a nice NARGUS ! And speaks spanish very well. Great placeread more

From the owner: For 35 years we have been your one stop for all prepaid plans, international calling plans,…read moreunlocked phones, phone and computer repair services! We carry many unlocked phones for sale, screen protectors, cases, chargers, cables and accessories. We also offer top of the line phone, computer and game console repair services. We carry hundreds of parts in stock for many devices, allowing us to offer same day repairs on many phones!

I went to the Newington Verizon store with a friend who has severe memory problems. She couldn't…read morefind her phone so she decided to get a new one. Our customer service person was Ethan P. What an incredible young man. His patience was never-ending, his knowledge was extensive and his personality was warm, engaging and appropriately humorous. I was a VP customer relation for over ten years working with companies such as Raytheon, Xerox, etc. I had a team of 20 employees. If I were still in that position, I would hire Ethen in a New York Minute. He is the epitome of excellent customer service. L. Hinds

We had a very good experience at the Verizon store in Newington. Ethan our sales rep delivered…read moreeverything he promised. He helped us with all of our problems and questions. He was very patient when helping us. All of the sales reps were very helpful and knowledgeable as well. We will definitely be back when it's time to get new phones.

So about 8 months ago bought iPhone 8 here and they were great. Fast forward to today when I called…read moreto see if my glass protector had a lifetime warranty and was treated so poorly. Oh we don't carry them for the iPhone 8 now cause the X now blah blah blah. No, so sorry we can't help you but... just total disinterest. Hmmmm. Because now I am not spending thousands on a phone? News flash. You will never see another penny of my $. Damage done. And you are not the only crayon in the box.

No line and Shawn was great at helping me thru the process. Ended up reducing my bill and getting…read morean upgrade.

So disappointed for how long it took to switch from TMobile to Verizon at this location.We had to…read morego back for 3 days,spent several hours waiting due to the network being down we were told. Way too relaxed atmosphere.

My son's phone died last night and since he is moving out of state Friday we went to get it…read morereplaced today. Talia was amazing! Through no fault of her own it took 2-3 hours for her to get in touch with the phone brand company and the insurance company to get his phone replaced. She was calm, patient, pleasant, helpful, and personable the entire time. She apologized to us that it took that long. She was able to get a replacement delivered this evening. Unfortunately the replacement phone did not work but we are working on getting a replacement for the replacement.

When you call the local number listed for the Apple Store, Westfarms Mall, you will hear this…read moregreeting: "Welcome to the Apple Store at Westfarms Mall". However, you will be connected to an Apple rep located hundreds of mile away. Happens every time. When you ask that rep to "please connect me to the Apple Store at Westfarms Mall", they can't do it. Explanation: "When they're busy, we take their calls". I have called the local number listed several times over the last few days - at different times during the day - my call sent elsewhere every single time. This was to check status on a new iMac order and then Data Transfer from my old one. Store staff are VERY helpful. but it appears the only way to talk to them is to physically visit the store - a one hour drive for me.

I walked into this store to buy a product. Instead of walking the sales floor or doing anything…read moreuseful, a clutch of employees were leaning against tables talking. What? You can't stand on your feet? It has to be tush to table? Cool. They saw me walk in and go right to the product I wanted. I know this because the product was five feet past them. Since this store can't just have registers like a normal store, you need an employee to come over and ring you out. I had to go interrupt the gossiping teen boys (ok they were men in their thirties but as far as I care, they had the souls of gossippy teen boys). Nobody who works at this store seems to understand that it is their literal job to help customers. Finally a woman helped me. Interesting. Only saw women helping people. All the men standing around talking to each other like they had a thumb up an orifice. After insisting I give her enough personal information to successfully steal my identity if the store wanted to, I was allowed to purchase some headphones. When I left, the manchildren were still talking about their video game, as they had been the entire time. I think the 20 min I spent in there showed me enough about the management of that location that if I were making decisions, I'd be cutting people. Crap leadership leads to crap behavior from your team and crap experiences for customers is the end result. Thank god I was just passing through and don't have to go back there. Slack jawed buffoons. And one overworked woman.

The staff at this location seemed helpful and friendly. They earned the stars…read more The online appointment system, though, is another matter. I made an appointment for 6:00pm. I was in the area around 5:30, and I could tell he store wasn't busy, so I went in anyway, and they helped me out. Then I found out that because it's New Year's Day, the store closes at 6:00! So if I had shown up at my appointment time, I'd've been pretty irritated. Note to AT&T: the Apple Store has a great online appointment system, and you seem to be attempting to replicate that. But there's more to it than just having the option to make any appointment you want online. You have to actually have the stores open and the staff available at the designated time.

Liars and thieves. They give me completely different plan i ask for and lied about it.read more

I have very mixed feelings about this location. The first…read moretime I came here (back in September), I was told that if I dropped my phone off before 3pm it would be fixed the same day. I arrived a little after that, and my phone was repaired and ready the next day with no issues -- so my first experience was positive. Four months later, my screen started malfunctioning with no physical damage, which should have been covered under warranty. I scheduled an appointment online for Monday, drove 30 minutes, and when I arrived the store was closed, even though both the website and phone system still said they were open. There was no notice or update. I called the next day before driving there again and was met with attitude about them not notifying anyone they had been closed. When I arrived later that afternoon around 4:15pm to drop off my phone, the entrance still wasn't shoveled. I had to climb through snow just to get inside. The next day, I was charged $99 by my insurance because the claim was automatically changed from "warranty" to "accidental damage," even though the repair was not accidental. (This was done by the insurance company, not the store.) When I went to pick up my phone, I was told my SIM card tray was missing -- which was not true, as it was in the phone when I handed it over. It was inside an OtterBox-style case that snaps together, so it couldn't have just fallen out. The employee I originally gave the phone to claimed it was never there, while the employee helping me at pickup (who was much kinder) offered to order a replacement. I ended up ordering one myself because either way I would have had to wait two days -- but if the store ordered it, I would have had to drive 30 minutes back to pick it up. It made more sense to just pay the $6 and have it delivered to my house. That said, I want to give huge credit to the second employee who helped me with the insurance issue. He spent nearly an hour on the phone fighting with the insurance company, dealing with dropped calls and transfers, all while still helping other customers, just to make sure I wasn't wrongly charged. He didn't have to do that, and I truly appreciate him for going above and beyond. Because of him, my experience went from incredibly frustrating to being handled with genuine care and effort. I just wish the overall process, scheduling, and communication, was more consistent and professional.

I was highly disappointed in the customer service at this location. I made an appointment the…read moreprevious day to have my Xbox repaired. I showed up within the specified window. I was told, in a dismissive tone, I needed to go to Manchester (about 30 min away) as they did not have a tech on staff to fix a Xbox. I asked why no one had called me to let me know they would be unable to fix my xbox at this location, before I drove 45 minutes to get there. I was told by the worker that he has hundreds of appointments and can't look at all of them. I told him a quick look would have shown an Xbox repair that they would be unable to service. His overall tone was dismissive and showed a complete lack of customer service. I went out to the parking lot and set up an appointment at the Manchester location, and was pleasantly surprised when someone called me from there within minutes to verify my repair request. Again, in my mind, disproving the claim from the worker at the Newington location being unable to keep track of what appointments are upcoming. I would like to add that, weirdly, the floor was covered with small bits of old food. Very disgusting. Overall, the customer service and cleanliness of this location is lacking. I will definitely be going to the other location and will not return here. I do not recommend using this location.