I went to the Newington Verizon store with a friend who has severe memory problems. She couldn't…read morefind her phone so she decided to get a new one. Our customer service person was Ethan P. What an incredible young man. His patience was never-ending, his knowledge was extensive and his personality was warm, engaging and appropriately humorous. I was a VP customer relation for over ten years working with companies such as Raytheon, Xerox, etc. I had a team of 20 employees. If I were still in that position, I would hire Ethen in a New York Minute. He is the epitome of excellent customer service. L. Hinds

We had a very good experience at the Verizon store in Newington. Ethan our sales rep delivered…read moreeverything he promised. He helped us with all of our problems and questions. He was very patient when helping us. All of the sales reps were very helpful and knowledgeable as well. We will definitely be back when it's time to get new phones.

So about 8 months ago bought iPhone 8 here and they were great. Fast forward to today when I called…read moreto see if my glass protector had a lifetime warranty and was treated so poorly. Oh we don't carry them for the iPhone 8 now cause the X now blah blah blah. No, so sorry we can't help you but... just total disinterest. Hmmmm. Because now I am not spending thousands on a phone? News flash. You will never see another penny of my $. Damage done. And you are not the only crayon in the box.

No line and Shawn was great at helping me thru the process. Ended up reducing my bill and getting…read morean upgrade.

So disappointed for how long it took to switch from TMobile to Verizon at this location.We had to…read morego back for 3 days,spent several hours waiting due to the network being down we were told. Way too relaxed atmosphere.

My son's phone died last night and since he is moving out of state Friday we went to get it…read morereplaced today. Talia was amazing! Through no fault of her own it took 2-3 hours for her to get in touch with the phone brand company and the insurance company to get his phone replaced. She was calm, patient, pleasant, helpful, and personable the entire time. She apologized to us that it took that long. She was able to get a replacement delivered this evening. Unfortunately the replacement phone did not work but we are working on getting a replacement for the replacement.

My iPad Pro was having a difficult time installing the new iOS 1 5.0.2 for reasons passing…read moreunderstanding. At about 10 o'clock last night I managed to schedule an appointment with the Apple store at Westfarms mall in West Hartford Connecticut so that a tech could look at it in person. My appointment was for 5 PM today. I got there a few minutes ahead of time and was greeted pleasantly and asked to sit down and they would be with me in a few minutes and they were. A technician asked me several questions about the problem, seated me at the table and said he would be right back. He came back with his Macbook, connected up my iPad, put it in DFU mode, and in less than 30 minutes I had ios15.0.2. Through the process he showed me how I could've done this at home if it ever happens again. Terrific job by great people at the Apple store!

I walked into this store to buy a product. Instead of walking the sales floor or doing anything…read moreuseful, a clutch of employees were leaning against tables talking. What? You can't stand on your feet? It has to be tush to table? Cool. They saw me walk in and go right to the product I wanted. I know this because the product was five feet past them. Since this store can't just have registers like a normal store, you need an employee to come over and ring you out. I had to go interrupt the gossiping teen boys (ok they were men in their thirties but as far as I care, they had the souls of gossippy teen boys). Nobody who works at this store seems to understand that it is their literal job to help customers. Finally a woman helped me. Interesting. Only saw women helping people. All the men standing around talking to each other like they had a thumb up an orifice. After insisting I give her enough personal information to successfully steal my identity if the store wanted to, I was allowed to purchase some headphones. When I left, the manchildren were still talking about their video game, as they had been the entire time. I think the 20 min I spent in there showed me enough about the management of that location that if I were making decisions, I'd be cutting people. Crap leadership leads to crap behavior from your team and crap experiences for customers is the end result. Thank god I was just passing through and don't have to go back there. Slack jawed buffoons. And one overworked woman.

Liars and thieves. They give me completely different plan i ask for and lied about it.read more

Horrible experience with "Lindsey" went to turn in a phone for a recently deceased relative…read more Wouldn't look up the account, wouldn't engage a manager, wouldn't provide any service. I was the only customer in the store with two techs and one rep. WOW, horrible horrible service, no empathy, no respect. Time to leave ATT.