I have been a long standing version customer, this past weekend I had a sales person in this store…read morereally piss me off... I wet in to upgrade my blackberry to a new iPhone 4s the sales person was so rude, he tried to talk me out of the iPhone into a droid - personally I have checked out every phone verizon offered and I still preferred the iPhone he kept pushing the droid even after I told him I didn't want it ... He eventually got the iPhones for us but was rude during the rest of the transaction. I understand that they don't get as large of a commission on iPhones ever he wasn't gonna change my mine if he was smart he would have push accessories to make some extra money Anyways my point is, beware of the pushy sales people that try to push other items then get attitudes when you don't want what they push

Today, just after noon, I arrived at this location to pay my bill. It was the 3rd time I needed to…read moredrive in because my autopay kept failing after providing a new card. I was greeted kindly by a man at the door but immediately noticed at least 6-8 employees standing around looking bored plus another several back behind the desks. There may have been 1 other customer at the desk. I explained my situation and calmly expressed frustration that previous visits to get help fixing this problem were unsuccessful. The man politely asked if I had a Verizon app. I let him know yes but it was not allowing the change. Previously I received some help from another employee there and a phone call, but still the autopay did not function. He let me know that the only way to update auto-pay was through the app. I again looked around at the at least half-dozen employees looking bored and stated that if it is more work for me to fight with an app then it is to sign up with AT&T I could just go do that. At this point a tall man standing in the center of the group of employees quickly interjected himself into the conversation and said something along the lines of "That's fine you can go do that". I had my 3yo along with me and so chose not to engage any further. I walked out in frustration and disbelief at the interaction. If this is the current culture of customer service at Verizon, I'm out. I am now, after nearly 25 years as a Verizon customer, in the market for a new carrier.