I went in for them to remove the SIM card they put in. Tech could not get it out. Admitted he used "every tool he had". They were closing and I was shoved out the door. Later, I realized my iPad would not turn on. I ran to Best Buy and when they saw the "extreme damage" caused by T-mobile tech they would not touch it. Next day, Lisa at T-mobile location spoke w tech and agreed they would replace it. After a week Of waiting, and needing it for work, I pulled all phones and purchased another iPad for $850. Store is now saying my acct is closed so they can't help me, eve though they admit to breaking it. I said I can return the one I purchased not a problem, just replace it, Matt and Lisa still refused since my account was closed. BTW THEY CLOSED MY ACCT, NOT ME! Nice thing to do to a long time customer
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