Representive Ya-Ya is an excellent customer service representative. She demonstrated comprehensive…read moreunderstanding of the solutions that my wife and I (senior citizens) needed to resolve our new iPhone technological issues. She had the ability to make us feel comfortable and eager to engage in her 101 introduction class to the new product. We were frustrated customers but she had the patience of Job and she presented a positive image to us. She listened attentively and allowed us to present the entire case before speaking. Reppresentive Ya-Ya epitomes the ideal employees that all fortune 500 companies need to continue their successful entrepreneurial endeavors. Sincerely thanks, Mr. and Mrs. Thomas

this waiting with no staff is horrible no customer service lwtting us thanks for our patience…read morenothing

Tengan mucho cuidado con lo que está pasando en esta tienda, porque mi experiencia fue honestamente…read moreestresante, incómoda y, sinceramente, se siente como fraude. Yo solo fui a sacar 2 SyncUp Drives--algo simple, ¿verdad? Pero en lugar de eso, me estuvieron presionando para agregar una línea que NUNCA pedí. Repetidamente me decían que iba a ser "gratis", junto con los dispositivos. Al principio confié en lo que me decían, pero después de 3.5 HORAS intentando poner esa supuesta línea--fallando varias veces y teniendo que llamar--yo ya estaba agotada, incómoda y abrumada. Encima de eso, durante el proceso ellos mismos crearon un correo electrónico sin mi autorización--algo que yo NO pedí--lo cual hizo que toda la situación se sintiera aún más sospechosa y preocupante. Cuando empecé a cuestionar todo y dije claramente que no lo quería, su actitud cambió y se volvieron hostiles, lo que hizo la experiencia aún más intimidante y estresante. Algo no me cuadraba, así que cuando salí llamé al servicio al cliente de T-Mobile--y ahí fue cuando todo quedó claro. Esa "línea gratis" en realidad iba a costar $130 al mes. Y los SyncUp Drives eran $9.50 cada uno mensualmente. Me sentí completamente engañada y manipulada por la forma en que me explicaron todo en la tienda. Toda esta situación se siente engañosa y completamente incorrecta. Nadie debería pasar por algo así solo por obtener un servicio básico. Por favor tengan mucho cuidado con esta ubicación, revisen TODO antes de aceptar cualquier cosa y no permitan que los presionen a algo que no pidieron.

I don't recommend coming to this location because their customer service is horrendous. When I came…read morein I didn't even get greeted or acknowledged. Mind you I only came to get a screen protector replacement, I had to leave.

Randomly walked in and got helped by Jazmine, got the iPhone 15.. but when I got home I was iffy…read moreabout the it , following day, Jazmine told me I had 14 days to exchange it if I didn't like it, so I did for a 16pro and it was headache free!!! Definitely will become a regular here !

I'm not sure how the manager here runs the ship but my goodness the lack of customer service is…read morediscouraging. I've been to this place numerous times because is conveniently near me. I work in customer service myself and I would not tolerate this kind of service to consumers. The first time I went in there were 2 girls working the counter, the music was being played on the speaker I was like okay a cool little vibe, the line was extremely long for only 2 associates to be on the floor okay whatever I'm willing to wait. One of the girls helped me which I appreciate the help and helping me for the "hook ups" but she didn't mention that she packed things into my plan that I didn't need. Look be upfront about what you're adding to consumers' accounts some people can't afford the $50 case or a $50 screen protector I let it go I guess she needed to meet monthly sales I know how it works. Now on to the next time, I went in there was a girl and a guy working the counter. Like I said as someone who works in customer service you notice a lot of things. The girl was annoyed at her current customer, her customer stepped out she was sitting on the counter scrolling thru her phone then proceeded to leave a 10 and slammed the back door wow okay! Then the guy helping me ... he was doing his Fanstasy NFL draft pick on FaceTime. It had to be a joke sorry for bothering you at work. This place needs to address the lack of customer service.

my 13 pro max screen went white and they only charged me $80 for a new screen and it woulda been…read more$10 for a brighter screen but i have sensitive eyes so i quickly settled for the cheaper screen and it's been lovely, my head doesn't hurt as it did wit the bright screen. i walked in , got my consultation and invoice within a minute. i went down the street to charlies chicken for some food and by time i pulled back into this parking lot for my phone, they were calling my friend's phone to lmk it was ready! 10/10! Ang other spot woulda charged me $150/200 MINIMUM dhs.

Don't ever fix your phone here! They started using cheap screens that break way too easily just so…read moreyou're forced to keep coming back to them with their "affordable" prices

Ups apparently dropped of my package here because I wasn't home and I've been to "next level" twice…read moreand no one ever shows up! I showed up at 920 because website shows they open at 930. Well i showed up and it turns out they open at 10. Its 10:22 now and no one is here! I think its so unprofessional, people have to go to work. Another gentleman man here as well and was very upset

Just had my iPhone 6S Plus screen and battery replaced and they have done an excellent job. This…read morewas the first time I used them for repairs and I am glad I decided to give them a try. Really great pricing as well, can't beat it. Not to mention they are very helpful and the store looks great. Thank you!