Currently writing this review from my new iPhone 17. Just wanted to say that Gene gave my wife and I a very smooth transition from our old phones to the new ones we have now thanks to him. Very professional and friendly! THANK YOU VERY MUCH GENE! Keep up the awesome work brother! read more

Not just Tuesdays... That I get great service as I usually use my phone for pics and calls and never have any issues with my right hand therapeutical buddy that I'd freak if anything would ever happen to and on this visit at the Pearl Kai location I did have a question that I'd never gave it a thought...international calls. Love this location as we all know that there's lots of free parking so there's no stress to access and get the service that you need and the classic T-Mobile greet you receive as soon as you walk in for them to find out what your visit is for will check you in so that you're given the service you need. I also needed to take my Apple Watch off my service since I basically never use it and didn't realize how much I've been paying for all these months and years kinda made me nuts though got it done and had a question about making international calls and of course I have the app was told that I'm able to do so which got me excited but later realized that I selected the wrong service and was still able to call customer service which was delightful as well. Thank you! read more

T-Mobile Experience Store - Mobile Phones Near Me - Aiea, Hawaii

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Free gift on T-Mobile Tuesdays... Located at Pearl Kai Shopping Center, this T-Mobile store is easily seen from the busy Kamehameha Highway in Aiea. The free shared parking is much appreciated! I parked, walked in, showed my T-Life app, and received a bright pink seat cushion! Thank you! It sure will come in handy! read more

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I went to this store yesterday and was helped by Iolana. He was so helpful and I got the best service. I walked in and he was dusting. He looked up, saw me, and asked if I needed any help. I had a few questions about my bill and the service on my phone. He explained everything to me and walked me through the changes. The whole encounter took about 5 minutes. We got the problem fixed and my bill is back to normal. read more

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Mahealani was super helpful! Help to clear up my missing trade in, then helped me get a deal on a watch/tablet combo since I was also interested in a watch. Came out of the store like it was Christmas! LOL read more

I am updating my review to 3 stars because the store eventually honored the offer at the original price. I was offered $299 to trade in my phone in the store via the app. The sales rep confirmed multiple times to me what the final price would be. I received an invoice confirming the trade in to my T-Mobile app. I had to reload and relog into the app a few times and the offer was still there. so this was no glitch. Long after I left the store I get a call from them that they can't honor the trade in anymore. I can either pay $299 extra, get my old phone back, or get a phone equivalent in performance. When I turned around and came back to the store I had to wait 45 mins to get the new phone then found out that the new phone was terrible. It wasnt anywhere comparable. Just writing this review is a struggle with the keyboard disappearing. They made no real attempt to make it right despite their insistence that offering me another, worse phone was some saintly act of charity. At best, they were incompetent and at worst perhaps attempting something dishonest for commission. On top of it all they never refunded my phone case I paid for. Avoid this place at any and all costs. I've never really had issues at T-Mobile stores before and any other one around the island should be fine. I've screwed up on the job plenty of times but their refusal to own up to the mistake and honor the sale they let me walk out with is not acceptable. Again if what they say is really true, they are in another league of incompetent. I think they used some cheap car dealership tactics to cheat people out of a good deal. read more

The store does not have enough staff. Each appointment I've had with the store has been 1 hour wait time. The staff lets your know that it's 45 minutes but it does go over which I know is not their fault but the company's. The staff is nice but the wait time is terrible. Please hire more staff. read more

My sister and cousin visiting from Kauai and me decided visit T-Mobile-to replace there screens and I tell you, that T-MOBILE EMPLOYEES ARE THE BEST! Especially the one in Hilo, Kona and now that I visited the one here in pearl city Jules is awesome! Hands down best customer service! Thank you Jules! read more

T-Mobile Experience Store - Mobile Phones Near Me - Aiea, Hawaii

Gone but not forgotten. What do Woolworth, Map Quest, Tab, Kodak 400 35mm, Radio Shack, Tower Records, heck a cassette tape and pencil all have in common? If you remember what they, you're showing your age. Gone is Sprint (you don't have to read that review anymore) but they successfully merged like Disney and Marvel, like Continental and United, like Sears and errr Kmart. Ooh boy. Same staff like before and I don't really notice anything different with the exception of changing colors from black and yellow to magenta. This is a corporate store and not a franchise so more can be done here. Paying bills, changing services, shopping and repairing. It's a one stop shop. Overall four stars for now. Due to Covid restrictions, waiting period can get Ridiculous but eventually you'll get seen. Now excuse me, I'm having problems logging into AOL. ;) M read more

T-Mobile Experience Store - Mobile Phones Near Me - Aiea, Hawaii

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Hate this service! I am changing companys! Been with them over 20 years! Service is bad and had to pay over 800.00 to keep my phone on!

First time at this location. Song approached us and gave us exceptional service! Although we walked out of there without purchasing anything today, you just can't find that kind of honest advice and patience these days. And because of that, I gave it 5 stars, and will definitely be back. read more

My experience at this location was extremely poor and left a huge negative vibe ... and that is for one reason. They brought over a new manager, name Josh. He is has got a bad ego, is loud, unaware and acts like he is out to help you when he clearly is not. From what I know he is suppose to make changes to the store for the better but based on what I saw and experienced he is not manager material nor is he qualified to handle disputes in customer service. He should not be near customers. read more

Went in T-Mobile on Good Friday & it was pretty busy! Had to go in because we had an auto pay issue, was helped by Desman & he was very courteous & went right to it... in 5 minutes I was out of there! This employee is a true asset for T-Mobile! Good job Desman! read more

Where's my phone? Where is it? I can't leave without it! Sound all too familiar? Our phones have become and essential item like our wallet and keys! We take it everywhere! And with that said, you want to make sure you have a good phone in your back pocket! LOCATION: Located in Pearl Kai Shopping Center where the old Sprint was, T-Mobile is conveniently located near me. Parking is relatively plentiful. And this particular location isn't very crowded. In fact, I called two other locations prior to calling this one. The other two either rudely said there's too long of a wait and make an appointment or I'd be waiting a minimum of 40 minutes. When I called here, they said there was no wait at all and they'd be happy to help us! CUSTOMER SERVICE: This review won't be about the actual cell phone coverage of T-Mobile. I won't convince you to stay with or leave your current carrier. That's completely your choice. We simply chose T-Mobile years ago because of the decent coverage and very affordable plans. So I don't have the best coverage in remote areas, but I have good coverage at home, work, and most commonly frequented areas like grocery stores, malls, beaches, etc. Plus, I do like our T-Mobile Tuesday deals like free Auntie Annie's pretzels or Dunkin' Donut $2 gift cards! They brighten up my Tuesday even if it's something small! Coming from a customer service industry, I sometimes get a little too critical. But I was VERY impressed with the service we received from Sunny on that particular day. She was pleasant, honest, and patient. We upgraded two phones taking advantage of some holiday deals on their iPhones and Samsung phones. She ordered our phones, got us processed and we were on our merry way to ensure we mail in our old phones for the credit. The paperwork looks a little wonky so I am crossing my fingers that we receive the full trade-in credit as promised! I called the main T-Mobile line to confirm and they said everything should be good to go! If everything goes well, the review will stay as a 4 star rating! But if it goes south, I might have to write an update (which I really don't want to have to do!) So, if you have T-Mobile and need to visit a store in the Aiea/Pearl City area, I highly recommend giving this location a call and asking for Sunny! read more

The guys and gals there are very supportive and helpful. Mgr Kenny and Sean runs a great staff. I would highly recommend T Mobile Pearl Kai. I'm pretty sure all locations are great. Aloha Dean read more

We've been with Sprint since 2010 and now we merged with T-Mobile. We wanted to do some upgrades and many other services and the guys at the Pearl City Location across from Pearl Ridge helped us hehe was so much they had to tag team us. We did our sim swap and like I said many different things to meet our lifestyles. So far so good... Our daughter asked if our service lagged since the swap and I wasn't sure if that was happening but last night as I was leaving work and tried to clock out I eventually found that I had no data because I use Waze to see the traffic on my way home... Anyways this morning I found my data was still not working. I messaged Sprint support and the rep walked me through some steps and helped me to reset my Network so now it works. Grateful read more

T-mobile please keep up the good work and customer service,they know how to treat customers well.thanks from a loyal customer

Workers Bryan and Jose were awesome!! I came in because I needed help replacing my cell phone, they made the process easy, very great customer service! read more

I went there a few months ago and I had 1 line but when I heard the promotion, get 2 lines and the other line free, I went there to get it. I don't remember her name who had helped me but younger girl. So as the month went by, I got charged for $85 per line x3 and she didn't even do the promotion. On top of things, she made me choose my prefix number which I choose of 808-351-xxxx, she gave me another number. Ahe gave me the excuses of its not guaranteed of getting the line. Then u should've let me choose another prefix dumb salesperson. I would not recommend this location to anyone. Go somewhere else cause they don't know wtf they doing. If I could u guys 0 stars, I would but I can't. So lucky yelp even gave u the option of having a star to begin with. Will I recommend my friends to tmobile? Yes but not at this location. read more

This is an awesome location to visit. It's clean, spacious , and there's an abundance of friendly workers to help you! Everyone here seems very nice, but I especially loved Klinton! He was the one that helped me and my sister with all of our questions and transferring over our service from our previous carrier. Really appreciate all of his help! We are new members of T-mobile, love the new plan so far and the savings! :) read more

Worst customer service i am about to cancel my entire service with T-Mobile wasted 1 whole hour and they couldn't fix my phone

Many years ago, T mobile was my 1st cell phone company ... & I found out the hard way why u should read & understand the terms & ask questions about any contract before signing. I told myself "NEVER AGAIN" apparently, I could have been a beneficiary of a class action suit against T mobile if I had just kept my paper work decades ago...(who does that?) anyway, after trying to simply make a payment, I had to wait 45 minutes to find out that a kiosk was located next to the entrance. This was after I was initially confronted to enter my info prior to being helped... there are no signs as to how to sign in... and I did not appreciate the fact that the mgr was "too busy" to be confronted to ask a question...i was happy with sprint & so was the other people waiting with me in that unorganized line... maybe I'll try spectrum read more

On the phone with Aubrey cause my mobile payment rejected. That's me forgot to notify T M of account number change duh. Aubrey made sure the fee waived, new account info updatEd and done. Best listening customer service skills with patient and understanding this year and last. Aubrey akamai #1. read more

1st time we came here to do a insurance claim for a stolen phone. The worker was rude and made it seem like we was lying. However we went and did the claim. Phone came in about 3 days after. Phone does NOT work at all. We had to go in a 2nd time, tell worker that we jus had gotten the phone from insurance and it doesn't work so what can we do. Basically he says to give the phone back and get a new phone and pay $1100, I asked we jus paid $250 so what happens to that? He says nothing. So I wasted $250 for a phone that's broken and I still have to buy a damn phone, they won't even refund my money. Now 2 of our phones don't work and have to go back in again for a 3rd time, this worker is beyond rude and tries to say nothing is wrong with the phone after we are clearly showing him that 2 phones are frozen and we can't do anything. I'm about to get rid of this company and go with another, with Sprint we never had issues but since T-Mobile took over it's nothing but problems with them. From our bill rising up with our any reason, phones don't work, lost $250. read more

I went to Tmobile Pearl Kai after running around to a different Tmobile and then Apple at Ala moana. My iphone phone had been giving me problems and I eventually ended up at Tmobile Pearlkai and was helped by Jules. He was so knowledgeable and helpful in finding the best deal for me. I ultimately was able to upgrade all my phones and pay less per month. One of my lines was for my daughter that lives in New Jersey. When she went into Tmobile up there to upgrade her phone as planned they gave her a hard time getting the deal we had gotten and they only gave her half the credit for her phone. I called Jules about this immediately, he apologized for the confusion and problems she had up in New Jersey and said he would look into it asap and get back to me. He called back within the hour and said he fixed everything and to just let him know if there is a problem when i get my bill but that it should be fine. I am so happy with the service I recieved here and more so with the helpful and knowledgeable rep that helped me. Thanks Jules Cuayzon for all your help read more