T-Mobile may seem like they are going out of business but it's just their customer service that is on vacation. I've been trying to contact T-Mobile for a week now. No response from Chat, Phone or Email. In order to upgrade you have to physically go into their brick and mortar shop. Once you are there, they have no iPhones in stock. Why can't you do this online? The answer, they have no one working customer service. It's it incredibly frustrating and it makes me want to shop elsewhere. read more