The people in there were nice and helpful. I only need an internet provider for a few months here. I had a phone plan I originally wanted, but it would have costed my family more for an internet service that only I needed. They found me a cheaper alternative that took minutes to set up. Thanks guys! read more

The manager refused me service because I wouldn't bundle an Apple Watch with my phone upgrade, then tried to fight me. Worst customer service experience ever. read more

Worst experience at a T-Mobile ever. Took my elderly mom to get her own phone plan. Two employees working the desk and one in the back office. One person ahead of us and the other was on the phone. Waited patiently for 20 minutes then left after the employee on the phone walked to the back to say he was going to lunch. We will go elsewhere. Like Verizon who gives us excellent customer service. read more

Dear prospective customers: RUN AWAY AS FAR AS YOU CAN FROM THIS STORE/ COMPANY!!! I mean it, RUN! AWAY!! FAR AWAY!! Do I really even have to give these T-Mobile clowns 1 star? I mean what a joke! After seeing the service reps literally fight, I'm talking yelling match, over getting the customer in front of me. I wasn't sure I wanted to stick around for what they'd put me through. Oh but I did and oh how I regret it! I was told I'd be paying a certain price for a certain service. I signed my contract, and walked away unknown of the dark cloud of DOOM, DECEIT, DREAD, DEMORALIZATION that had now attached itself to my telephone and internet system!! Every month since signing on with T mobile, I've had issues with incorrect billing (which they have to resolve every month, seriously???). I'd call in and customer service would send me to the store to take it up with the sales reps in the store. Those crazies then say "not my problem" and tell me to call customer service! Again, it would be resolved, but I have to fight for it to be resolved EVERY FREAKING month!! And now, for these past two months we've not had ANY SIGNAL at our home! I literally cannot make phone calls whatsoever from my home! I am paying for a service I cannot benefit from whatsoever! What the what, peeps?!?!?! So T-Mobile I give you a negative 5 star rating for your customer service both in person and on the phone! Take note, improve yourself, and treat your customers appropriately! Give me what I paid for or I'm out. read more

I came here to leave a review of the awful service I received at this store- employees couldn't actually do anything- said to several customers the manager could only do stuff but was on vacation so no one was helped. Why bother to open then? Then they said the asst mgr would be in later so we came back but the asst mgr never showed up because " well she has another job"...wth. Why bother even showing up? Ridiculous read more

the wifi at the store was so slow that after buying an iphone 10, they sent us home without the phone being activated (because the updates could not be downloaded). I had to spend 2 hours with customer service to get it done. Best to go somewhere else. read more

Avoid this store. After going and suffering their incompetence and indifferent service I found that they had changed my service which added an extra $50 to my monthly bill. If you choose to use this store, make sure you check your bill afterward. read more

I initially started going to this T-Mobile location because it was near my home. I have used the services of 5 other locations and they were "alright ". I am a 68 year old cancer survivor, 10 years. My cancer is multiple myeloma, and I have had to use oxygen, walker, face mask, and a cane. I have had 28 hospitalizations. The staff at this location have been wonderful. They have been patient in explaining services and have helped problem solve apps. I have never felt pressured or been given misinformation. I even baked them a cake. I appreciate their kindness. I have never seen them be rude to a customer. I am very pleased with my T-Mobile service!!!!! read more

The sale person will intentionally lie and cheat to get you to sign up for something then charge you some fee they never reveal to you. Never let them verbally agree to something, they will not honor that, then again they will not honor their handwritten agreement either (they did not honor mine). If you have no choice but to use this store, get whatever they promised in hand (not verbal, not hand written, has to be in your hand as promised by any sales or manager) before signing anything. read more