After 4 long months of being shuttled between T-Mobile and Apple stores, I finally got my issue…read moreresolved today (4/27/2026) @ Hwy US 290W and Spring Cypress Road in Cypress, TX. Amanda was outstanding - patient, listened to my issue and then finally resolve it. Issue - I could see my entire family's "find my" locations while they could not see me. Being a medical patient with health issues, it was critical they know where exactly I was. I seriously recommend you ask for Amanda when you get to this Experience store. Thanx Amanda!!!!

I honestly can't say enough good things about the young man who helped us at T-Mobile -- Arturo…read more From the moment we walked in, he was patient, professional, and extremely knowledgeable. He took the time to explain everything in great detail, answered every question without rushing us, and made sure we fully understood all of our options before moving forward. What really stood out was how thorough and honest he was. Arturo went above and beyond to make sure we weren't being charged for any extra nonsense on our account. He carefully reviewed everything, caught things we didn't even notice, and made sure our plan actually made sense for us -- not just what was easiest to sell. That alone shows how much he genuinely cares about his customers. You can clearly see why he holds the title of Senior Mobile Specialist -- his knowledge, confidence, and customer service are on another level. He didn't just do his job, he exceeded it. That level of service is rare these days, and it absolutely exceeded our expectations. If you're going to T-Mobile, look for Arturo. Tell him you saw this review. He's the real deal and hands down gave us the best experience we've ever had there.

Adam (also known as Ahmad) promised he'd call me Monday to finish my project. He never called. He…read morehasn't responded to texts or calls since. He's ghosting me--with my home torn apart, $6,370 paid, and a $500 camera he broke still not replaced. This is how the entire project went: repeatedly late with zero accountability. When he committed to 8:00 a.m., his "update" said 9:00 a.m., yet he arrived at 9:47 a.m.--smiling, as if nothing was wrong. Even after I told him this was disrespectful, nothing changed. One time his only "notice" was a text one minute before arrival. From the outset, I requested: inform me of additional charges before work proceeded. That wasn't honored. We agreed to $150 per drop, and I provided a detailed Excel spreadsheet of the finalized scope. While scope evolved slightly during first visits--normal for complex projects--once finalized, only minor adjustments were made (relocating a drop by feet, adjusting mounting height). These didn't alter labor or cost. Pricing disputes arose not from scope changes, but from how charges were applied to agreed work. After reviewing my scope, his reaction was visibly negative, and he immediately began adding charges on the spot--expenses never discussed in advance. Pricing became fluid and disconnected from our agreement. At one point he insisted on $150 per wire for runs to the Bose receiver. Two runs were long and labor-intensive--that rate was reasonable. However, remaining wires served speakers directly adjacent to the receiver. The center-channel sat directly below, requiring only a short run. These were routed in the same area and could be completed together with minutes of work. I offered to have my painter run those short wires at no cost to him while he handled the long runs at $150 each. This would save time and reduce cost while fully compensating him for labor-intensive work. Rather than engaging constructively, he showed no willingness to adjust. Only after I became emotional--I actually cried--did he reluctantly offer a partial discount. I felt trapped: the project was torn open, critical systems down, and I had to accept charges I didn't believe were fair or he'd abandon the job. Any "approval" I gave was under duress. By then I'd paid $6,370, yet major components remained incomplete. The work followed a destructive pattern: start, abandon, deprioritize. He opened my master bedroom wall plate November 26, 2025. Nearly a month later, it's still open. My bedroom TV hasn't worked since, despite repeated reminders. Same in living room: Ethernet port added and confirmed functional, yet wall plate left open. These weren't awaiting inspection--work was simply abandoned. The rack, one of the most critical components, was pushed to the end and remains unfinished, leaving essential systems incomplete and my home disrupted and partially dismantled. His lack of planning extended to basic jobsite practices. He made no effort to protect equipment with plastic sheeting before drilling. Because work remained unfinished, he placed my Dream Machine Pro Max (approximately $599 plus tax) and Pro XG 24 PoE switch (approximately $1,799)--both brand new at project start--on the laundry room floor. As he drilled with no protective coverings, dust accumulated, causing both to shift and sustain scratches. This carelessness wasn't isolated. He dropped one of my cameras costing over $500 during installation while I was present. Captured on video. He acknowledged damage and verbally promised to replace it, then stopped responding entirely. Throughout, Adam repeatedly cited other clients and ongoing classes as reasons for delays, leaving me waiting days and weeks while walls remained open and systems down. Once he accepted payment and began work, my project was no longer a priority. I withheld $540, the final balance, because critical items remain incomplete and the damaged camera hasn't been replaced. Work was abandoned before payment was withheld, not after. Communication was consistently poor. Adam rarely answered his phone, responded slowly, and provided vague updates. Adam repeatedly told me he was "proud of his rates" because he's "the cheapest." Any upfront savings came at the cost of professionalism, reliability, and accountability. He's personable and friendly--that's how he gets you to trust him. But once your home is torn open and you've paid thousands, his priorities shift elsewhere. I was genuinely surprised this aligns with his five-star reviews. My experience was entirely different. I cannot recommend him to anyone who values transparency or follow-through. UPDATE (Jan 9, 2026): Adam ghosted me four days, responded only after reviews. His Jan 1 email (attached) admitted EIGHT incomplete items and excluded "system configuration/testing." Filed suit Harris County Justice Court Case #254100529605 for $9,503.15. Public record.

Adam was very easy to work with and very response to our networking support needs…read more He tested out our existing network and helped reconfigure our access points so that they were optimized through the house. He identified a gap in coverage and was able to add a third POE AP to our switch and network. Or network is working great now that he optimized it. He also did a great job organizing the wiring in our closet area and installed the switch to the wall for a more organized look. I would highly recommend Datacomm for any of your home networking needs!

Two service guys drove 2 trucks into our front yard of our business and when I asked them to move,…read moreone of them drove his vehicle all the way across our yard instead of backing out. When I asked him why he did that he responded "What do you want me to do levitate my van?" Called the company to complain and they told me the complaints guy was out sick. My wife went out to tell him not to back over our water meter and he was again extremely rude. Selrico Communications needs to work on their communication skills!

I wonder about the employees this company hires when their employee driving a company truck cuts…read moreyou off and gives you the finger! Quality at its best, but might need to remind your employees not to do anything inappropriate when they are driving a company vehicle promoting your company.

I am extremely angry and disappointed. I got a new phone because of a promotion they had…read moreavailable--which turned out to be a complete lie. The promotion was never actually applied to my account. I was told I would be paying $118 per month, but my bill comes to $172 every month. I have to call customer service every single month, and the only thing they tell me is that the promotion was never added to my account and that it doesn't exist. I haven't received any help--neither from the store nor from the system......

Buyer beware!!!! They will say they have a promo for money off your device and that is a LIE! Call…read more1800 vs store they lie! Also, they signed me up for an Apple Watch line I don't even own or didn't ask for!!!!!

Came to check out deals for the new iPhone. Candy assisted me and was very helpful and did such a…read moregreat job answering any question I had. She helped choose the best option for me financially and I appreciate her so much!!

Just go somewhere else and avoid these unwelcoming, unhelpful lazy staff. This used to be my…read morefavorite branch but not anymore.

The worst in twenty five years i ended up losing my number I had for over twenty years . The idiot…read morethat runs this kiosk is stupid one week ago my number stopped working I went to the store. He said no problem . But it would cost ninety five dollars. First red flag then after I paid he wrote down a number and mumbled that's the number you're all good. Then I asked what is this number. He said your new number I was like what my number was working until that day . He never set it up right so there is nothing they can do . SORRY TO BAD YEAH TOO BAD I WILL NEVER USE T MOBILE I HAD PROBLEMS BEFORE just thought it was a one time thing nope they bad all the way around good luck if they fuck up they don't even call you back . Just do your homework.

From the owner: Switch today & enjoy America's largest 5G network.read more