Just go somewhere else and avoid these unwelcoming, unhelpful lazy staff. This used to be my favorite branch but not anymore.

Had an amazing experience today with T-mobile as I was trying to switch cell phone carriers. All the staff were great, however Crystal was very helpful and knowledgeable, making sure to go above and beyond to help me find the best plan. 10/10 would recommend this store for anyone needing assistance. read more

T-Mobile - New phone - Mobile Phones Near Me - Cypress, Texas

Came to check out deals for the new iPhone. Candy assisted me and was very helpful and did such a great job answering any question I had. She helped choose the best option for me financially and I appreciate her so much!! read more

The sales people working at this location are very incompetent . They make you wait a long time while reps are in the back doing nothing. They made me buy sim cards for nothing and then didn't want to give me a refund and said I would have to call TMobile to cancel yet I wasn't given a phone number nor account number to be able to cancel the account. very unprofessional read more

Horrible customer service and business. The management team is incompetent and not able to resolve the issues. They cheated me out my money and have not paid my commissions check . The customer service department does not care I spoke with Justin from connectivity source he was rude and even hung up in my face . I repeat do not buy any services from connectivity source just go to the corporate t-mobile . read more

Employees assisted me in setting up a payment arrangemen, great service, Thank you Eddy

Absolute worst T-mobile I've ever been to, I advise if you want to save time, and energy do not go. The workers had a bad attitude the moment we walked in. I asked "how many workers are there?", simply to get an idea on how long this would take. The lady replies that there was one other employee,I say "okay that's fine!" Her coworker comes in and she asks if she should help us, she continues to say "I'm going to make him wait he has a bad attitude." They then proceed to not help others who are waiting and stand around. We wait for about an hour before leaving, the second we leave to she proceeds to help the costumers who came in latest not even those before us. read more

This place is top notch, but only if Frank M. helps you! I had been going back and forth between customer service and the branches. I finally came across Frank. I told him my frustrations and he's the only one who offered to call customer service with me! He's awesome. Thanks, Frank. read more

I went yesterday because my phone had a MINOR issue and the Asian Girl just turned my phone off and on and was so easy to dismiss me an just made an excuse why she can't fix it...I told my sister in law what my phone was doing and she fixed it in 2 minutes... that girl is lazy and is just there for the hours an $ she was no help an just seemed slow like she didn't care, find a new job girl read more

This is an awesome Team! Members very honest, very accommodating they invite you on ways to save more money, rather than you trying to sell you something to earn a fast dollar. Nash is this best store manager I've ran across in years providing quality service. He's convening me to make a switch from Verizon. I'm seriously having more thoughts of doing so, with the service T-Mobile is providing me read more

Please don't do business with T-Mobile. Especially the store in Townelake. They have a manager whose name is C Rodriguez. Such a useless guy and he threatened me to leave the store when I asked him to help and fix a problem that this particular store messed up. Please don't put yourself into this situation. You will regret doing business with the store in Townelake, Cypress, TX 77433 store. read more

I have never being lied this bad ever like from David who is the Store Manager at Town Lakes location. I came to the store to switch to T-Mobile from AT&T on December 13. I secured my account and completed my credit check and I was promised my cellphones to be delivered to the store on or before December 23 "no problem, count on me"It turns out that they never found the phones, and now I am here on Christmas Day empty handed with no gifts for the family. David didn't even had the decency to give me a heads up call , very irresponsible, and out of touch for a company that prides itself of good customer service. Very frustrating. read more

T-Mobile - Mobile Phones Near Me - Cypress, Texas

Went in the other day to put two additional lines on my account in a BOGO offer. Needed a IPhone 13 mini for my daughter's birthday and was told that the gentleman would give me a call because their "sprint side" was down and he couldn't perform the transaction. Stated they had one left and he would put my name on it and call me when the access was back up. I never received a call and went in today to check on the system not only was it up without a call but they sold the phone he told me he would hold. Now I am left scrambling for a phone before her birthday. Worst customer service yet since TMobile took over. read more

Been in line now for 45min. Only 2 ppl working. Store manager needs to hire more staff for a Sunday in my opinion. The 2 young ladies working are doing well just busy and location is understaffed. Store off of 290 has like 6 ppl working all the time. Prob can get faster service there. Update: Just ended up leaving. Management either needs to train staff to be more efficient or hire another person. Waste of time for a Sunday. read more

worst tmobile ever, wouldn't help us, was talking about getting food. on their phones and laughing and ignoring us customers

Carla is so rude and unprofessional. On April 18,2023 went to to T-Mobile on Tuckerton to get my free T-Mobile Tuesday items. I have two phones and tried to redeem for two free T-Mobile Tuesday items. They wouldn't let me. One phone is my personal account and one is for work. Carla told me to bring a friend or someone else to get the the other free item. I don't have time for that and never had problems before. Management needs to look at this problem when you have two accounts. I wasn't trying to be selfish, but if I have to legit accounts that I pay for why can't I can't my free items. It's not right. I'm a paying T-Mobile customer. They need to work with the customers in this situation. Worst location and will never be coming back. Also, Thuy is rude too. read more

The best customer service hands down. I've been with sprint for far too long. Sprint is by far the worst company I have ever paid money to get crappy service from. I've come into this TMobile store twice now and both times have been extremely happy with the service I have received. They have given me the peace of mind that if I have any issues I'm in good hands. Staff seems to care and genuinely want to help you. That comes from top down, so nice job to the supervisor of this store! First time I was helped by Christian, second time I was helped by Joshua and another very nice woman that was training (she had red hair, didn't catch her name). I came in here with my 2-year-old and both times everyone was very nice to my son even though he is a maniac. I left this store very happy: 1). With the service 2). And that My son didn't break anything LOL Thank you for making my transition to T-mobile AWESOME. read more

T-Mobile - Mobile Phones Near Me - Cypress, Texas

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Worse customer service I've ever experienced. The employee told me I could only purchase a phone if I bought a case and screen protector.

If they learned their role they would know you can do an express payment without the account holder or the need of an ID. The only thing you can't do is give information of the account but an express payment can be done. Just because you don't make a sale doesn't mean you can't take a payment. read more

Worst ever customer service... I came to this store to upgrade my 3 T-Mobil phones. After providing my information, and while the employee was entering my data he received a phone call and without saying anything,.... off he goes inside the private office of the store..... I waited for over 10 min and he came back asking me again what I need and for for my information,.. at this point I got really disappointed for such unprofessional poor service combined with rudeness and vulgarity,.....and I just walked out,.... This T-Mobil store just lost over 3000$ worth of business only because of this employee's ignorance of how to conduct business... never back again and definitely DO NOT RECOMMEND this store. Worth mentioning that I bought my 3 phones and started my T-Mobile service more than 5 years ago at this same store when it used to provide 5 stars professional service,...!! Now it is not worthy of this 1 star... read more