Trey was very helpful to cancel an AT&T business account and to open a consumer account. He also…read moremade sure I got a veterans discount. There were some issues which he was able to navigate and provided excellent customer service with patience and willingness to go the extra mile to make sure all was done correctly. Thank you Trey and the Colville AT&T team!

Super helpful. Staff are nice and know just what to do. Very accommodating of some people who may…read morebe a little technologically deficient.

If I could give a negative star review, I would. What started out with a friendly sales person…read moretraining a new employee was understandable and fine. Even if it was 8 hours out of my work schedule. After a few small issues and being told things and then getting those words retracted, I started getting bills for my phone and plan that were twice of what I was expecting. This started in September of 2021 and is currently going March of 2022. After this friendly employee became the store manager he started not helping me anymore. He even told me he had helped me enough. Come to find out he didn't know what he was talking about and was dropping the ball on returning my old device. Which in return caused me to have to pay for a new phone twice. (*note I paid the remainder of the device off in September the day I got the phone)That's when he told me he had helped me enough and made me leave his store. I have over 6 help ticket requests with the Go Wireless company and every time I call I get told to wait 48 hours. It has gotten to the point where they have automatically withdrawn amounts so high that I have had to stop making house payments. They then continue to try and pull out payments from my bank even after I have left the company and closed my account with them. As a customer, I had ever right to be upset. Not to mention the HOURS and Days that I have taken off of work to deal with this. Do NOT shop here. All of the employees quit, but the one who refuses to take responsibility. And is now the store manager. Please do not waist your time here. They will sound all good and doing you a great deal, but they honestly don't know what they are doing. Best to just go to AT&T. As of today, still no results and out another $700 and a phone that was under warranty and no credit for that phone that was paid off it was an $800 phone or more. STAY AWAY from here PLEASE.

Ashlee was terribly rude... no attempt at customer service. She was caught in a lie, back tracked…read morewith no apology. We did get our phone, but 3 days later than it was delivered and 4 days after it was originally said to have come. We'll stick with Verizon, but will do business with them Spokane.

Staff is friendly, patient and knowledgeable. I've witnessed them helping all kinds of people with…read morea variety of questions/issues. I would recommend the store to anyone from a first time phone buyer to my grandma.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Colville store today.

1. After waiting patiently for the two customers ahead of me, the sales girl working the counter…read morethis Saturday morning completely ignored me. She turned her back to me and went to work on her computer until I walked up and stood in front of her face. Even then she couldn't be bothered to look up as she asked if she could help me? 2. Neither she nor the young man working with her were able to help me with my issue, saying "I've never heard of that problem". Really, that's your response? And then to have her Google my issue as if I didn't do that at home? Only to have her suggest that I just redo my security features, as if I didn't already do that as well three times. What a complete waste of time. I bought my phone from you folks but that's the first and last time you'll get my business.

Verizon wireless store in sandpoint has the worst customer service I have ever encountered. I was…read morepromised 50% off three items with the purchase of my I phone 14 plus and was met with on edge answers by a lady who said she had fired the employee who promised me the discount. then was offered a 25% discount and never received it with my 160$ purchase of upgrades for my phone then went back to the store and was rudely spoken down to repeatedly being told with any question I had that they were closed and to come back tomorrow while he was dealing with a customer he rudely told me again he was closed ignoring any thing I had to say . he could have at least told me how he was going to fix the problem and he was not closed the door was open and customers were in the store so I was not only being lied to but being spoken down to by a child posing as a customer service rep for Verizon.

"I was looking for a phone to buy. Prince was diligent in his service and help me in making a…read morechoice for a phone that suite my budget. He is knowledgeable. I appreciate the quality of his sevice"

I had a phenomenal experience here. Lots of information that poor Tio had to "dumb down" for me…read moresince I am not very tech savvy. He didn't make me feel like an inconvenience though. Super helpful, kind and friendly! I love my new phone and plan... total weight off!

The staff in this store are incredibly knowledgeable, efficient and helpful. They are always ready…read moreto help.

Nothing they say at this store is true. They tell you how much you will pay. its a lie. They…read moretell you they've applied discounts that will fix you account so the price they quoted is what you will pay. More lies. They overcharge. Tell you there's nothing they can do about it. They lie constantly. After six months my bills have been wrong. They owe me about $600 at this point and say there is nothing they can do. if I could give zero stars I would.

One of my adult children went in to update their phone and the assistant, Larea, lied/mislead her…read moreabout the cost of the plans. She told her that all lines will be "upgraded" to the 100 gig hotspot plan for just $5 for all lines, not each. I was on the phone and heard her say that twice. She killed the free disney + bundle and each phone line was $10 not $5 for all. So her lie/ignorance up charged an extra $40 for the 100Gig hotspot and $10 for the previously free bundle. I'm killing the $40 but can't go back to the free bundle due to her incompetence/lying and now have to pay for it. Cannot recommend this store at all.