Trey was very helpful to cancel an AT&T business account and to open a consumer account. He also…read moremade sure I got a veterans discount. There were some issues which he was able to navigate and provided excellent customer service with patience and willingness to go the extra mile to make sure all was done correctly. Thank you Trey and the Colville AT&T team!

Super helpful. Staff are nice and know just what to do. Very accommodating of some people who may…read morebe a little technologically deficient.

If I could give a negative star review, I would. What started out with a friendly sales person…read moretraining a new employee was understandable and fine. Even if it was 8 hours out of my work schedule. After a few small issues and being told things and then getting those words retracted, I started getting bills for my phone and plan that were twice of what I was expecting. This started in September of 2021 and is currently going March of 2022. After this friendly employee became the store manager he started not helping me anymore. He even told me he had helped me enough. Come to find out he didn't know what he was talking about and was dropping the ball on returning my old device. Which in return caused me to have to pay for a new phone twice. (*note I paid the remainder of the device off in September the day I got the phone)That's when he told me he had helped me enough and made me leave his store. I have over 6 help ticket requests with the Go Wireless company and every time I call I get told to wait 48 hours. It has gotten to the point where they have automatically withdrawn amounts so high that I have had to stop making house payments. They then continue to try and pull out payments from my bank even after I have left the company and closed my account with them. As a customer, I had ever right to be upset. Not to mention the HOURS and Days that I have taken off of work to deal with this. Do NOT shop here. All of the employees quit, but the one who refuses to take responsibility. And is now the store manager. Please do not waist your time here. They will sound all good and doing you a great deal, but they honestly don't know what they are doing. Best to just go to AT&T. As of today, still no results and out another $700 and a phone that was under warranty and no credit for that phone that was paid off it was an $800 phone or more. STAY AWAY from here PLEASE.

Ashlee was terribly rude... no attempt at customer service. She was caught in a lie, back tracked…read morewith no apology. We did get our phone, but 3 days later than it was delivered and 4 days after it was originally said to have come. We'll stick with Verizon, but will do business with them Spokane.

Great affordable phone repairs recommend it to anyone!!! Amazing customer service, great location…read morenot to far from downtown Yakima. It has from cases to phones to repairs you name anything that you need for you're Mobil device they have!! They come in clutch

VERY knowledgeable Crew who will fix what they say they will.read more

I went to T-Mobile in Colville WA to try and fix a problem that I had from the N Spokane store…read moreafter signing up for their Black Friday promotion and upgrading to a new IPhone 14 pro max plus. To make a very long and complicated story short; I hadn't received the promotional free earbuds and made multiple attempts to contact customer service on the T-Mobile app as well as calling and speaking directly to the manager at N Spokane store on Division without any resolve. I went frustrated and with all my evidence in hand. Feeling defeated, I entered the Colville store location and Jose the store Manager took the time to listen and understand my situation. Jose, and his team quickly began going online, making phone calls to fix the problem that they could see wasn't my fault . I finally felt like a valued customer. Not only did they get me my earbuds from their store stock he also found 2 other serious errors that were made from Spokane store on my account. He again got on the phone and fixed it to the best of his ability and had the foresight to make a detailed note on my account in case there were any further issues. He used all my account errors as a teachable moment for his team and got them all involved in fixing it. Thank you Jose, and your team. Welcome to the Neighborhood.

GREAT SERVICE! Shawn was very friendly, and went above and…read morebeyond to get my phone in good working order, without charging me an arm and a leg! I would DEFINITELY recommend him to any of my friends and family!!!

I have tried to get our church's cracked iPad fixed two tuesdays in a row, arriving when they were…read moresuppose to be open (9am), to find no one there.

We love this store. Tonisha works really hard to find the plan and the products that meet our needs…read moreand at the best price. She knows her products and services well, is patient, addresses details we don't think of and communicates clearly. She stays the course until everything is perfect. It's this high level of customer care that keeps us with Verizon. Thank you Tonisha! Patti and Carl

You guys data 5 g is so fucking trash that even 2g is better at this point even the cheapest plan…read moreat Walmart is better than wasted money in Verizon even now I can't post this post because the 5 G is not working lol

I went to the Verizon store on Regal on the South Hill in Spokane with a complicated problem…read morerelated to both of my email accounts. I had worked on resolving my problem for 3 days using AI, to no resolution. Don listened to my issues, sympathized and started problem solving. Then, he brought Joe into the problem solving. I had actually purchased my phone from Joe and knew he had navigations in his brain that I never will. Joe and Don solved my tangled-up email problems with knowledge, humor, and goodwill. I am so grateful to both of them. When I got home, I switched from my phone to my laptop. All of the problem solving transferred perfectly to my laptop device. Absolutely, a 5 + 5 STAR experience.

The data provided as 5 G minus is so useless that is better have 3 G instead, service goes out…read moreeveryday everywhere specially in Idaho, save yourself stress and money and just go for T Mobil is way more reliable.

There is nothing more irritating than lazy people working for a large corporation who tells you…read morethey don't care what the corporate website shows/advertises where plans are concerned, as they have nothing to do with the website. AND YET they work for AT&T but refuse to honor what the corporate website advertises for their plans. I showed the agent on the AT&T website the 3 available plans for 55+ and told them which one I wanted for my wife and I. They refused to help. Zero customer service. In fact, piss poor customer service and outright failure to provide what the company advertises - IOW, it's false advertising to draw a customer in with $35 lines for two lines for 55+ when no location will work with you to set it up. Been with AT&T for more than 25 years. Time to switch to T-Mobile where they actually have legit plans for 55+ at a far better rate than $185 a month for two lines & two watches. BYE AT&T! Your customer service agents in stores SUCK!

Tiffany at the ATT store on Division in Spokane is amazing! she helped my wife with exactly what…read moreshe was needing. She offered a great selection of choices and we were able to get an excellent value with the new products that she helped us with. I highly recommend for anyone to go and see Tiffany at ATT as she is a leader in customer service.

Cody, Julio and Trevor were amazing and very helpful! They were kind courteous and very well…read moreknowledgeable in what they were doing. They were respectful and attentive to every customer who came in. Hands on and greeted everyone. I would recommend this place. These men rock and deserve your customer service! Thanks guys!

Used to be great, now they take advantage of you and sell you things you don't need and try to sell…read moreyou outdated tech. They took my 83 year old mother and had her sign up for things she didn't need, she had no clue. Use the real Verizon store in Hayden.