Second time stopping at this location to change from my provider. First time the sales woman had a very bad attitude so I left. Second time, today, I waited almost 25 minutes and no one came over to me. No one mentioned they would be with me shortly all after watching several employees in the back hallway retreat to a back room And never return to the front. Was never once acknowledged so I left. And, I won't be back. Bummed, really wanted to switch from the provider I was using - especially after getting an advertisement in the mail for a "good deal". read more

The associate created an anti-racial complaint against us as customers, that never happened, the manager said we had to leave and now without ever activating the phone or the phone lines on the order we were waiting to complete, t-mobile is sending us billing for "using their phone services." CAN YOU SAY SCAM, because we never said what she claimed, literally got away with disgracingly humiliating us publically, with all the paperwork entered into the store's system, paid for and refunded - charged a restocking fee as well. read more

I just bought two iPhone 15 pro maxes from this store. One of the phones was unable to receive texts or calls from two android phones and the associates from the store kept saying it's an Apple glitch. . So returned one for a galaxy and because I am nowhere at fault I am forced to pay a 70$ restock fee. That is the most ridiculous charge I've ever heard of, most definitely when the product that the store sold me wasn't working to its expected potential. I expected better from this store. read more

This place sucks every time I go here I have to wait 40 minutes or over. I have had had this company for years and think it's time for a change. I've bought I phones I pads even the damn watches from this place and have just had enough. read more

Been a T-Mobile consumer for a couple years and I love the support. I have had many issues with my devices, however, I had one of my most complicated issues today after a phone repair done at Apple in Orland Park. I came back to T-Mobile to set up my phone after it had been reset to factory and encountered a surplus of difficulties likely attributed to errors in the repair process. I was partnered with Brad, who worked persistently for about an hour until he got my cellular connected and icloud backup restored. I've been with other cell companies before and they all have issues, but I truly appreciate the friendliness and persistence at this T-Mobile location. read more

I went in to finance a phone. My account was never moved from prepay to postpay when I left the store. I was also told by the lady that helped me that I "qualified for well qualified pricing". Online says the price for the phone I want with "well qualified pricing" was $0 down and $25 per month. I was lied to! When it came time to pay, they wanted over $240 for an i phone 8. T-mobile is a scam! read more

I recently switched to T-Mobile at a T-Mobile store in Texas (where I live). When I visited Illinois a few days later, I went to this store to add phones for 2 more lines. Upon showing up, it was explained to me that the information I was provided at the Texas location was incorrect. I was very upset because this would result in a much higher out of pocket than I was told it would be. The store in Texas had made several mistake and provided so much incorrect information. However, Tyla took her time to go through my account and find a solution that worked best for me, the customer! And did not cost me any more out of pocket! Thank you for the awesome help and turning a bad situation good!! Awesome customer service!!! read more

One customer in the store when I walked in, 4 employees working. Took an hour to get something small taken care of. Everyone was hiding in the back. Was talking to the 800 number on the phone too and even they were shocked. read more

went into this location 2024 N State Route 50 , Bourbonnais Il to start a new phone plan signed up for a new iPhone 12 phone itself was 900.00 then taxes and fees go home to set up and the phone would not allow us to download any apps , so within less than 30 mins returned to store to ask why they said it's an Apple issue they then told me to take it to an Apple store for them to figure it out I literally just spent over 1000.00 on new phone and plan and they give me a defective device and tell me to take it to get fixed!!! I don't think so I ended up asking for a full refund I will never use or go to a TMoblie store again , the the guy who waited on us Thomas was very rude and raised his voice when we told him to just refund us ..... read more

Store is quick to help. Guided me on how to fix my technical issue. Always courteous, quick, knowledgeable, and quick. Thank you. Managers to employees it doesn't matter I'm good read more