I waited for an hour to be seen before I finally gave up and left. The manager must be incompetent to keep so few staff on hand. Would not recommend this place at all. read more

my phone was eaten by the lawn mower and i've been dealing with finding a phone that could get my old number on it for like a week and dealt with 10 hours of trying to figure it out and Luis at this T-mobile managed to get me a phone with my number in not even 20 minutes. THE BEST EVER! read more

T-mobile Home Internet wifi stopped working on Weds night so I cancelled the service. Thurs the wifi started working so I called to turn it back on. I was told there is a 2 veek waiting period. Never Again! read more

I have been a T-Mobile customer since 1992. I usually go to the T-Mobile store in Inverness on the rare occasion I have to visit the store. I didn't realize this location had become a T-Mobile store after the merger with Sprint, but when my daughter's phone crashed we decided to go here because it was a little closer to home. We were greeted promptly when we arrived but it was downhill from there. I explained that we have the T-Mobile Protection 360 plan and needed to get her phone replaced. The girl who was assisting us called someone on her phone, then picked up her tablet and walked out the front door. We stood there for 5 minutes or so before she came back inside and said they could not do an exchange and we had to file a claim for the phone replacement. I am so glad we stayed at the store to make that phone call, because after 17 minutes on hold with Asurion we were told that since there was no damage to the phone, the T-Mobile store had to do a warranty exchange (the phone is not quite a year old.) The girl then goes back out the door and a few minutes later returns with another girl (manager?) and together they began figuring out how to do the exchange. I commented that they seemed to be having trouble handling the issue, and they were quick to tell me "we were Sprint so we're not used to T-Mobile. If you had a Sprint phone we have people in house who could have repaired your phone." Indeed, there were two girls sitting behind a counter who were playing on their phones and looked completely bored. They handed me the paperwork for the exchange and the sim card from the dead phone, and I had to ask what the next step was in the process (they would send the dead phone back and a replacement would be shipped to me in 3-5 business days.) I asked if she had an envelope or something I could put the sim card in, and she tried to had me a T-Mobile shopping bag. Instead of taking the shopping bag I folded up the exchange paperwork and put the sim card inside. OK T-Mobile, we have a big gap in the training and customer service process. As I previously stated, I rarely have to go into the store, but if I have to again I will go back to the Inverness location where they at least know what they are doing! read more