THE STORE EMPLOYEES ARE SO FRIENDLY. They are so nice especially Katie she is so nice and very funny and has an amazing personality. I loved making conversation with her while I was upgrading my phone and she was so helpful. Matt is also very helpful too. And all the employees have a good chemistry together and they all seem to love where they work. My experience at this store was amazing. I would definitely come back. read more

Came to this store at 10:05 am.on Thurs, April 30. There was only ONE person there to help customers. I was in a line of several people. The lady who had come in first was purchasing something for $40. But that wasn't the worst of it. After all of us had waited for 30+ minutes already, the worker offered the lady an "I help you, you help me" deal, and told her if she'd just take about "10 minutes" to fill in a credit application and get "pre-approved" he would COMP her the item and it would "look good for him" with his bosses! SO WE ALL STOOD THERE WAITING AN ADDITIONAL 10+ MINUTES WHILE SHE DID THIS!!! I hope that this sleazy practice does NOT look good to his bosses! What an awful customer service practice! I could see it if there was no one else waiting in line, or if she could move off to the side and take care of the credit application while the worker helped the next person in lineI could possibly think this was okay if there was no one else waiting in line, or if she could move off to the side and take care of the credit application while the worker helped the next person in line, but that was not the case. Come on t-mobile, you can do better than this! read more

First off, I have years of sales experience in my background, for various S&P 500 companies...I understand sales gimmicks and the need for commission, but I was lied to by every in store person and Customer service for a month after sign up. I signed up right after Black Friday pay 2 lines get the 3rd free. $120 total cost (family and friends discount or whatever code name they want to give it) it was not applied at sign up nor entered till I made multiple calls and got multiple bills over charging me $150 (no discount applied at all). Then they told me "it would all be taken care of" which it wasn't... my first bill was $30 over the quote, next month they added $97 to the current bill and assured me "we will apply the discount" and took $25 off. My bill out the door was supposed to be $131.25 It went from $161.25 to 228.58 in a month and they informed me that the discount would apply after 1-3 billing cycles, so the next 1-3 months paying full price. I inquired and was informed they WILL NOT backdate the payments and give you a rebate for full price months...so they want me to pay 4 months at an additional $30 per month = $120, and $72.33 for errors made. (The reason I gave three stars instead of one is because I spent an hour today on customer service for T-Mobile, and got through to a manager when I told him I was going to cancel service today if I could not come to a resolution. The manager I spoke to on the phone I believe based out of LAX. His name is Brian and he was incredibly helpful and made sure that every single dollar lined up and he said he would give me a call back three days after the next bill is sent to make sure everything is squared away and honest with the amount I was guaranteed in store... I will have a follow up to this once the next bill comes through. My sincerest advice to any new potential customers for T-Mobile, is to take photos and have documentation and writing of exactly everything that they promise you via word-of-mouth read more

Apparently T-Mobile set up 2 accounts for the same number and did not cancel one. Not I am being pursued by T-Mobile to pay for both accounts on the same number even though I have the paper work that supports that only one account is valid for the number. I called the manager and he advised to stop payment to T-Mobil which I did. Now I am receiving letters to pay the monies for a second account, interesting. I still have the active account on the number however, when I provide the supporting documents they T-Mobile states that I never canceled the number properly. Just an FYI that I never opened the account Colten in Billings did and the manager states their hands are tied. What does that mean. This is a 1 star... if that.... service. read more

I like how thorough and knowledgeable the staff is. They look at the coverage to give yo u the righht expectation of what kind of service you'll get before you sign up. Very refreshing. read more