this store is horrible no one on the floor everyone in the back until 50 people come in then 1 dude…read moreasking who came in first so he can sign you in and 2 people trying to help what do you know 40 mins on a third person comes from the back and guess what they don't know their job and said the call center sends us there because they don know their job and when all in all I called the call center back boy they were pissed cause all she had to do was check my Identity and call the call center and tell them my PIN code and I'm verified not them they said i had to go back home and call the call center cause only they can give me a PIN code what do you know I go to a corporate office on pratt Stret and they lied low and behold the call center was right and they were wrong 4 employees and none of them knew procedures or knew to call the call center for an understanding of procedures to resolve problems 4 people and none of them could check identification and call call center with my pin to solve a simple identity problem smh

The Service at this location is unacceptable. I purchased a defective device and was told by Chris…read moreand Manager Brandon(via phone) . That I needed to go to the store it was purchased at. If I didn't want pay restocking fee. That I would have to pay a restocking fee or travel back to White Marsh Mall where they had the same model. I explained to him that I thats was an inconvenience for me to travel back to whit marsh. I would be happy with any color longest as it wasn't a defect model. I was in the store earlier and a nice lady help me set up my appointment with apple to have my (just purchased phone on 1/29/25) device check. Customer Service tried to talk to Chris but he was rude and refuses to listen to how they was explaining to him to take care of the problem. Neither of us to say I left without a proper working phone. So so please avoid this location if you did not purchase from them.

Not very many authorized dealers. I walked into this place on a wednesday morning not busy at all…read morei was there to return my old phone becauae I just upgraded to the 17 pro max with im still learning but loving the features and the extra storage. I was greeted fairly quickly upon enenering the store return was painless and less thatn 2 minutes im not even lying.

We switched from AT&T to Verizon because of a promotion where Verizon agreed to provide a voucher…read moreto pay off our AT&T device balances. That promise is the only reason we made the switch. We opened the account several months ago and submitted the AT&T final bill multiple times -- in store and by email -- exactly as instructed. Despite complying with every requirement, we have never received the promised voucher. No email. No mailing. Nothing. As a result, we are now receiving late fees from AT&T because Verizon has not honored its promotional agreement. To make matters worse, the customer service experience has been extremely frustrating. We've had repeated calls, long hold times, and even had a call drop when we finally reached a manager -- who never bothered to call back. We also had issues initially setting up what was supposed to be a joint account, which caused additional delays. At this point, it feels like a breach of contract. We relied on Verizon's buyout promise when making the decision to switch carriers, and they have not upheld their end of the deal. I evaluate companies heavily on customer service and accountability. Unfortunately, this experience has completely damaged my trust. Until this is resolved and Verizon takes responsibility for the late fees and time spent chasing this issue, I cannot recommend them. Very disappointing experience.

When you drop your phone and see a vertical white line that resembles the Light Saber laser -not a…read moregood sign! After some online research (none of the tips fixed it) and consulting my Local At&T store, my screen needed to be replaced unfortunately. This spot was a Yelp find. A small store with accessories (covers, chargers mostly) & some refurbished phones for sale-but it's all about the repairs. I was quoted $129 to replace my iPhone screen. 30-40 minutes for the work. I opted to leave. When I returned my phone was not ready as the Technician noticed my battery was swollen and recommended replacing it. "No thanks as I'm not going to keep this phone much longer." I looked at their price list and noticed there was a budget screen for $95. Ok I'll go with that one instead. Would have been good to mention this in the beginning. Also a 10% discount is available with Yelp check in-didn't see this til after. Service was good and engaging overall with some good information about the repair, etc. My phone is back to pre Light Saber state. Only recommendation would be to give all of the options upfront. They provide a 90 day warranty. Would I recommend Swift Mobile-Yes

Very quick and convenient place to get fixes, but I can't say that it was good quality. I went for…read morea camera lenses repair because I was told by my phone service if I got it fixed, I could get full price trade in value. The repair was $96 and took them 9 minutes to do. When you have the camera it looks as clear as I can remember, thankfully, but on the lenses itself, you can see dust particles and the broken glass from the original lenses underneath. I would have thought the old glass would be cleared completely before putting on a new one but I guess they don't do that. I could have bought a $10/15 lenses repair kit myself off Amazon and done better in my opinion. I just over paid for convenience and hope I can't get my full trade in value for this.. or I just wasted my time/money.

I went in to pay a bill for a family member. There was no employee present when I walked in the…read morestore. I waited for 5 minutes without help. Then someone walked in from the back Kamerin or Kameron has ZERO customer service skills! Don't come to work to service people if you're going to have a bad attitude!!!!

The staff is friendly and knowledgeable.Everyone made me feel most welcome and Jordan not only…read moretalked straight, but made me feel like an old friend as well. I'm definitely going back

This location is awful. We had 4 lines transferred from…read moreTmobile and none of the lines were processed correctly. After spending hours in the store I had to sit on the phone with customer service for HOURS during a holiday to correct the setup. In addition, the iPAD was defective out the box and the manager refused to override the restocking fee and taxes. Why would you need to pay a restocking fee on something defective! Go to ANY location except for this one! Better yet skip AT&T all together!!!!!

100% pure ghetto. Dont waste your time. Why...tell me why would u hire people that dont care. I had…read moreto go back there twice and issue wasnt resolved...She finally wouldnt sell me one phone. SHUT IT DOWN NOW. The most ridicuouls store and people i have ever dealt with EVER

Staff is corteous and greets everyone entering the store. Knowledgeable as well on products. Did…read moretraining here with no problems.

If I could give negative stars I would. Staff here is either incompetent or lazy or both. I walked…read morein trying to return two phones and both of the customer no service reps told me it was store policy to not process any return where the phone wasn't purchased in-store. This completely contradicts the policy of the AT&T phone upgrade program where you can specifically pick in store return. To top all this off the more senior of the two never looked at my account or my devices to figure out that I was in fact eligible for an in store trade-in.