I have always had good luck with them until today. I took a new computer with the old one and ask…read morethem to transfer the itunes library to the new one. They told me that they could not do that because the music was copyrighted and I would have to download all of the music again. I was a little skeptical but they were insistent. When I got in the car I looked it up on my phone and discovered there are 4 different ways to transfer your library to the new computer. So, I came home and did it myself. So disappointed.

I took two working computers in. I wanted them to clone my old computer and put my programs on my…read morenew computer. I got a call they were done. I went in and noticed that only one program had been transferred over, but was not the right one. I happened to turn on my old one to show them what I needed. My older computer was completely wiped out and wouldn't even bring anything up. After I asked what happened to it, Ryan proceeded to yell that I had brought it in that way. Nick had turned it on when I brought it in. Then I asked to speak to the owner. Ryan continued with his attitude that the owner wasn't there, and he wasn't giving me his number. I told him I grew up with the owner. He went to get him. Then the owner got frustrated because I did not want to bring my only working computer in to them to try again. Then he started yelling and he and Ryan both stormed out. The owner did have someone call and apologize and say they would try and make it right, but it was such an unsettling experience, I would never go back in there alone. I would have never known until I got home that my old computer wasn't working if I hadn't turned it on there. They said I have brought my computers there for years, which I have. They have always put the programs on eventually, or I wouldn't have kept going back. Besides the yelling, the fact they never told me the computer wasn't working anymore was very disappointing. So they apologized, but it was such a bad experience that I will never set foot in that place again.

been going to this location for years and haven't ever had any issues. the employees always seem…read moresuper knowledgeable and the check in waiting system kept things running smooth. they helped me out by looking into all the options i had when i wanted a new phone but wanted one they didn't technically still sell in store. i got the phone and at a nice price with insurance. yippie!!

If I could give less than 1 star I would. Took the money out for the phone 3 days early, over…read moredrafted my account and then when I call in the customer service is an absolute JOKE!!!! Auto pay, put your trust in us my ass!!! You suck AT&T you SUCK!!!!!

Horrible service went into the store for cable was given a box that wasn't activated held on the…read morephone for the past 2 days just to get it activated to be told its a 2hr wait time just to be activated and still couldn't get it activated so i canceled the service and went for youtube tv and now im watching TV with a lower price also so don't waist your time this company is a joke

Do not go to this place. If you have a previous mobile number from another company!!! If you try…read moreto switch back companies the refuse to let you keep your number. Even when service is stopped, the refuse to turn off auto payments

Verizon is trash and this store is the worst I have ever been in…read more I had a phone I needed to drop off at the store for trade in value. A store associate with brown bowl cut hair and glasses refused to take my phone in store. He suggested I put it in a ups drop box around the corner. I insisted that I wanted to return it to the store because I was worried the UPS box would not be picked up or my phone would be stolen. He refused again. Well ups and Verizon can't find the shipment for my phone and I now have to pay the $400 trade value out of pocket. Don't choose Verizon. Don't go to this store. The employees are trash and would rather turn customers away than do their job.

I bought two phones, in two transactions the same visit, and was satisfied until I decided to try…read moresigning up for automatic billing. The sales guy set up my pin to some number that was not what I chose and when I called them to fix it I was told I would have to come into that store with my id to fix it because he didn't do what he was supposed to. That would be a 45 minute drive there for no other reason. What a pain! It was encouraged I hurry up and sign up for automatic billing but I'm glad I held off on giving them access to my account for to a mix-up when I returned one phone I bought within the week. The phone I returned was not properly removed from my account and the bill I received after a month was really high! Had they had my account information, I would have been hit for double what I owed, so hold off on that until you know they got things correct for you. +In response, it had nothing to do with deals nor promotions. It had everything do do with human error, more than once, and it was a hassle to remedy.

Horrible don't let them in your home for any reason. They lie, bully, manipulate and harass you to…read moreget you to sign up for poor service that you'll be over charged for.

Awesome technicians. Really didn't want to shower or pee today. So glad that I have to replace a…read moresewage pipe. Customer service stated that we would have to pay $100 for a tech to come out to diagnose and then have to pay for a contractor to come fix it.

I have an iPad that had a bad battery. They ordered the battery and installed it for 1/3 of what…read more"really cheap geeks" charged for a similar issue a few years ago on another iPad. The job was completed on time, the work was professional, the quote was to the dollar. He even took the time and showed me the old battery and explained how the new battery went into the iPad. I am being totally honest when I tell you this is the place to go if you need computer help. If he can't fix it, he will tell you. If it will cost more to fix it than replacing it, he will tell you. I am 100% sold on this company and totally recommend it. You will not be disappointed.

I have taken phones, iPads and my MacBook to Sir Fix A Lot for years and have never been anything…read morebut COMPLETELY SATISFIED. He is VERY knowledgable and personable and does incredible work!!!

The only place I'll go for high end PC work. They built my 1st gaming PC the same day I dropped it…read moreoff several years ago. The cable management was top-notch and was very minimalistic which helps improve airflow. RGB software was installed to control all the fans. Firmware was updated and they managed to overclock my system at a safe/stable speed. Shoutout to Will and Alex for the exceptional customer service on building the 2nd PC just recently. They went well above and beyond to get the computer software and the audio issues sorted. They are exceptional at what they do and this is the only place in town to touch my electronics. 5/5, Nothing but good things to say about this company and it's professional staff.

Gabe and Will were friendly and very knowledgeable at answers the many questions I had regarding my…read morelaptop and anti virs questions. i definitely recommend them for any issues you have with your phone or computer.