4.11.18 I wrote this first as a private letter to the…read moreowner. Never heard back. I honestly thought I would. They use to be the best in over a 100 miles radius. The owners are decent people. 12/17/18 XXXXX I debated with myself whether or not to write this letter. It changes nothing but I have to get this off my chest and make sure you know. I waited a couple days to write this so I could formulate my thoughts without emotion clouding my judgement. First let me say thank God for ZZZZZ. We will come back to that. I have been a lifelong customer of your business. I probably was among the first 100 or so you had,You had a small garage. up on a hill owned by your Dad. You, YYYYY and WWWWW were the ones I remember working there. I was sent there by Pat Patavan who was the rep. for Denon. I had called Denon and he recommended your business. And I think you had been featured in Car & Audio Magazine, the name of the magazine is fuzzy. I remember in particular that I bought a Petras Subwoofer and you guys built a 5th order bandpass box. That was my first install with you and I remember your Dad came by when you were tweaking the tuning and said that you, XXXXX, had done a good job. I think that was in 1990. Every new vehicle I have had since then Audio Crafters has done the install, and sold me the necessary products to make it sound good. Yes I know the name has changed but you will always be Audio Crafters to me. That has been 27 years. I am a lifelong customer. Friday, Dec. 15th 2017, I came again with another new car for yet another install. I spent another 900.00 plus dollars with you, over the years I have had to have spent several thousand dollars at your business. Friday I was treated with a total lack of respect. I was made to feel as if I didn't matter and that all I was was a dollar sign. I spent the entire work day there and I was not permitted to go in to the shop to check on progress of my install. I have always been able to do that. So there was a rule change and I respected that, not happily but I respected that. It wasn't if I was going to do anything or touch anything. I just would have like to have known how the install was coming along. My time is as important as anybody else's; actually it should have been more important than a first time customer. I sat there all day, I mean from the start of the day till the end of the day not knowing. No reports from the back, nothing! I don't even know if they were working on mine the whole time? How would I? One time VVVVV came out to show me where HE thought a switch should go, he let me go look, unhappily, to the back to peek. I was given like 5 mins. tops. The front seat was full and I had to kind of imagine where he meant because he had that piece of the dash in his hand. It would have been nice if I could have sat down and checked to see if I could get to this switch easily. I was unable to do that. VVVVV assured me that it is against the rules mentioned the sign on the door. Don't blame VVVVV he was following policy. So I was sent back to the waiting room again to wait and wait. At one point I fell asleep. I know that because I snore and another man in the theater area mentioned that. The end of the day rolls around and ZZZZZ tells me they are just about finished and I should pay him which I did. 5-10 mins later VVVVV drives my car around front and tells me that it is not finished and that UUUUU,the head installer, had went home. I was livid, as was ZZZZZ. Mind you UUUUU didn't think it necessary to come to me and tell me this, maybe to see what could be worked out, he just left. Is that anyway to treat any customer, let alone a lifetime customer??????? I drove a 120 ish miles round trip to get to get to you. So I am mad, ZZZZZ is mad and ZZZZZ (I told you we would get back to him) has VVVVV drive my car back around to the garage to see if he and VVVVV can figure anything out. At this point I walked back and was told to leave once again, new rule and all, mind you there is nobody there at this point but me an VVVVV. So again I left again unhappily and went to the theater room. ZZZZZ, bless his heart, goes back with VVVVV and works on my car. I don't know who did what because I wasn't allowed in the garage. Eventually ZZZZZ comes and gets me and says they had found and fixed whatever the snafu was. I took ZZZZZ at his word. At this point I am permitted to sit in the car while ZZZZZ tunes the LCQ and amps. Does my car audio sound the best it can?? I don't know because it was tuned by a salesperson, a wonderful caring salesperson but a salesperson none the less. If he were the expert installer you would have hired him to do that. UUUUU is the expert installer that went home, he came back but did not help tune anything just watched. I was livid but there was nothing I could do. I had already paid with my credit card. Thank goodness ZZZZZ knew the difference btw. a customer and a Wallet. No way to run a business. I was ashamed for you.

Horrifying. Destroyed the dash of my vehicle and tried to tell me it was like that. My dash…read moreliterally fell off. Terrible.

Giving 2 stars rather than 5 because customer service is lacking in the account management…read moredepartment. Other than the usual much deserved 4 stars, 2 are in order today because of the unprofessionalism displayed in the staff when a client is calling to make payment arrangements. When a client is in good faith calling to work out an arrangement to get back on track, instead of working out the arrangement, the account management department seems to think better of talking about why the client is late in the first place and when the client who has had a good relationship in the past, i.e., paid off items before, has explained with much honesty and integrity that he/she had to buy groceries for the family, the account management team can do nothing other than fuel an argument. For that, I would not recommend this store or this team. There is a much better Aaron's not far down the river.

I wish I could give them 0 stars but they were so unprofessional and rude offered us 350 for a ring…read moreand were whispering and said hold on made us wait for 30 min and came back and offered us not even 100 then, accused us of stealing I would not recommend going there

They steal guns from people. If you pawn a gun there they don't do any background checks but after…read moreyou've paid on it for several months and try to get your gun back out of pawn they do a background check and intentionally make you fail it so they can steal your gun and all the money you paid.

This store's representative, I failed to get name, immediately disregarded my stated intent to…read morepurchase "the cheapest phone you got" to temporarily replace my damaged A20 by coming from the back with a list starting at $256! And seemed hesitant to disclose the 2 cheaper models. Then, after stating that I'd buy the Moto G Pure for $158, and having dismissed his suggestion of financing a more expensive phone, he saw that iPhone 14 had my interest, he comes from storage to inform me that they didn't have it in stock! I'd previously had a negative experience with that store. Don't recall if it was the same people, though.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.