I walked in around 2:45 today with my daughter because I needed my cracked phone screen repaired…read more The guy behind the counter was super nice. The service all together was only about 15 minutes -- I was happy about that because I thought I'd have to leave the phone there and occupy myself for an hour or so. I waited in the car, went back in and my phone was ready. I also purchased a glass screen protecter. Excellent service. 10 out of 10 would recommend.

Dan did an amazing job fixing my iPod He kept in touch…read more Price was right very nice people there.

Excellent service and pricing. Dropped off a laptop Sat. Afternoon and had it back repaired and…read moreworking by Mon. Afternoon.

Digimobile repaired my sons computer. They did an amazing job. They replaced his motherboard for…read moreless then I could purchase the part for. Very easy to work with.

Dropped my Iphone 7 while away at a Penn State Football Game and for the first time ever cracked…read morethe screen BADLY. When I got home stopped in and he had a new screen and battery in my phone in 30 minutes. Working great, saved my from buying a new phone, a month later and everything is still working no problems. Fast service quality job!

Took my phone here to replace a cracked screen. I ended up having to pay in advance because they…read moredidn't have stock and had to order the part. When I picked up my phone, they had repaired the screen but broken the fingerprint and proximity sensors in the process. They were apologetic and said all the right things so I expected they'd take care of it. They took my name and number down and said they'd call when the parts arrived. I never got any calls from them even after calling for status a handful of times. I stopped into the store numerous times and either the person that broke the phone wasn't in or I got the same song and dance. They'd take my name and number down on post-it notes and tell me they'd call when the parts arrived but they never called. I was surprised to see so many positive reviews for this place when I had such an awful experience. They did a poor job repairing my phone and wouldn't step up and resolve the issues they caused. I would recommend you stay away from the Bohemia location and go to any number of other places to get your phone repaired. They might as well have stolen money right from my pocket.

Did well! Good phone and service! Staff was very helpful! Great pricing! Would definitely recommend!read more

From the owner: Our Optimum store located in Lake Grove, NY provides high-speed Internet, Optimum Mobile, cell…read morephones and accessories, digital cable television and home phone services to residential and business customers. Come into one of our new experience centers today for all of your internet, mobile and digital entertainment needs and receive our white glove customer service.

I had a great experience doing business with them. They helped me from the begin until the end of…read moremy transaction. I will use their service again.

If you're an Apple user, then I believe you'll be happy with Apple's commitment to their customers…read more While I do understand that their location within a large mall can be difficult to get to, I don't believe that this is necessarily a discrediting factor. I have been there a number of times more often for many purchases. Initially, I call their sales line, they create a "bag" containing the items I want to purchase and I go to the store to pick up my purchase. Although they are very busy with customers, it's only a brief wait - sometimes only 10 minutes at most - and I'm greeted by a friendly associate. At this point, the associate remains with me throughout the whole process. He/she verifies my order, pulls the equipment,sets it up and ensures the data migration from the older device to the new one is successful. It's commendable that I'm never left alone despite the multitude of customers. Often, the associate remains with me even while handling other customers simultaneously. Their training is impeccable. I am compelled to recognize their commitment to the customer, their friendliness, their expertise, and won't leave the customer till all matters have been completed. Further, on one shopping occasion, because I'm disabled and have trouble walking, the associate advised a supervisor and obtained permission to walk and carry my order out of the Apple Store to my car outside the mall. The attentiveness to detail, the customer and ensuring your new purchase is working properly is always a certainty. All staff at the store are expertly trained, make recommendations and reflect the highest standards set by Apple. I wish I was able to provide more than five stars - they rate at least ten!

Rarely do I give a one-star review. And now that this whole saga is done and over with, I will tell…read moreit all here, in hopes that someone will learn from this and not do what I did. A few weeks ago, I noticed my phone was starting to lose its charge rather quickly. Upon further inspection, my iPhone 15 Pro was physically misshapen. To my dismay, the battery within the phone itself began to expand. The first available appointment I saw was at the Smith Haven mall location. Being that I needed my phone fixed right away. I wanted to take the first available appointment so here I am and they're telling me that they could fix my phone, but it's going to take pretty much the entire day. Being that I couldn't leave my phone all day there Friday, as I had to work for the whole day, including in the evening, I asked if I could come back the next day. They told me they would put the battery aside for me and that I could come first thing in the morning. Until this point, my interactions have been pleasant and pretty easy. I come back the next day, leave my phone for the repair, and hope for the best. What I got was actually the worst. The repair there did not work and they told me that since they did not have any iPhone 15 pros in-house, they would have to take my phone and send it in to exchange it for a new one. In the meantime, they would give me a loaner phone which turned out to be an iPhone 14 not pro and that I would have to wait for my other phone. When I ask how long this would take, they told me it would be about a week, but usually it takes less. I asked if I could pay pay for an upgraded phone and they told me no. I should mention that I was not going in cold, I have been paying into AppleCare for quite some time now with a lot of my devices. I was then told I had to walk to the T-Mobile in the mall to reactivate my phone as they could not do it for me. I was trying so hard not to be a Karen, but when I asked why this was the case and why I wasn't told that this could happen and that they didn't have any iPhone 15 pros in house, they told me that this was the best that they could do, but this was top-tier service, and that I should be grateful. I called back mid week checking the status of my phone, and needless to say I was not given an apology or any help whatsoever, they told me that since my phone was with AppleCare, they could not give me any information. I will say I'm not proud of my behavior on that call, but I was never treated with any empathy or sympathy. I just wanted a functional phone. Instead, I was given an old phone, which cannot handle any of the functions I needed for work, and I missed a bunch of messages from my son's school during the two weeks that I had this loaner phone. Yes, I had the phone for two weeks, and it was the roughest two weeks. I missed a bunch of messages, I couldn't get my email, I couldn't connect to any networks that I needed to, and overall, I realize how tough it was to live life without our mobile devices. I sent Hubs to pick up the phone. The kicker... they didn't send me a new phone. They repaired my old one. The phone that they couldn't repair in house. So moral the story, as if you have AppleCare just steal directly with them. Don't go to an Apple Store. I would even go further and say purchase directly online. I would never step foot in one of these stores ever again.

They went above and beyond trying to help in store. Unfortunately company policy handcuffed them…read moreand forced them to lose a twenty year customer. If only the corporate greed listened to the representatives on the front line maybe they would have better customer relations. Goodbye Verizon, Hello T-Mobile

"Customer service sucks. Tried to lowball my refund. Zero effort. Thanks for the runaround,…read moreVerizon."