T-Mobile Authorized Retailer

2.7 (7 reviews)

Mobile Phones

Open • 10:00 am - 8:00 pm

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T-Mobile Authorized Retailer - Mobile Phones Near Me - Houston, Texas

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The Ultimate Pro iPhone

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Get it via up to 36 mo credit with a new line & eligible port-in on $105+/mo plan + tax.

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T-Mobile is America's best mobile network according to Ookla Speedtest® Learn more at t-mobile.com

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Get our best deals on phones, plans and more. Visit T-Mobile.

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Bring the phone you love and keep your number when you switch to T-Mobile.

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Sam A.

7 months ago

Run!! do not walk away from this company..RUN!! They are awful, suck you in, rip you off (i.e., I returned the "tower" in the correct fashion they advised me to do...what I got was a $295 charge for a "damaged" unit!! ). No matter how hard you try to talk with them, they don't care!! They gauge! read more

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Stephanie P.

3 years ago

We needed help canceling service with AT&T, so I stopped by this FM 1060 location, and Garrett had great knowledge and the willingness to help. Thank you, Garrett, for taking the time to help. You made this so easy after the nightmare with AT&T. Amazing customer service, Garrett! read more

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Ka'Metria C.

3 years ago

Best store ever!!! Garrett was a great salesman walked in needing to only get an upgrade and walked out the store with phone and accessories Thank you again Garrett super cool guy read more

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Sheila H.

166

5 years ago

I don't even want to give this place one star. I called TMobile because my phone wouldn't turn on. They said they'd send a working phone to this store. I went to pick it up after a few days and they wouldn't let me have the phone. The alleged reason: only corporate stores can exchange phones when the old one doesn't turn on. They wouldn't even let me use their phone to order one to be sent to a corporate store! The man said I had to drive there! I just got off work and had to add another 25 each way of driving time to my day plus the time spent in the store. The corporate store (actually the area manager) called that store and said to release the phone to me but they wouldn't. I went in a couple days later and asked to speak to the manager to let him know what happened. An employee went to get him and said he wasn't there and didn't know where he was. She called him and said I can talk to him on the phone. I said I don't want to if he's driving, it's not safe. She told me that he'll pull over in a parking lot. I spoke with him and told him what happened, he totally acted like the employee was right not to let me use the phone and that I was wrong. He had an attitude with me. I also mentioned I thought it strange that his staff didn't know he left for the day. He told me a perk of being a manager is he can leave when he wants and doesn't have to tell anyone. That doesn't sound like a good managerial skill to me. I've been with TMobile eighteen years but I don't think I'll make it to nineteen. I have had so many problems since then and not just with this store. Everyone says they'll make it right but nothing changes. read more

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Raven M.

110

6 years ago

I'm happy I chose this location and carrier. J and his manager was awesome. They really helped me out with picking my plan and accessories.

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Yocelyne L.

8 years ago

I'm usually not one to complain about customer service, but I just didn't feel comfortable here at all. I couldn't wait to leave the store.

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Jon N.

8 years ago

Worst customer service ever. Definitely want to switch carriers because those ladies weren't helpful at all.

Business owner information

T-Mobile

Oh no! I am sorry to hear you had a bad experience at our store. We…

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More info about T-Mobile Authorized Retailer

2919 Fm 1960
Ste 180
Houston, TX 77073
Directions
(281) 209-2688
Call Now
Visit Website
https://www.t-mobile.com

Hours

What time does T-Mobile Authorized Retailer open?

T-Mobile Authorized Retailer opens at 10:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.T-Mobile Authorized Retailer opens at 12:00 PM on Sunday.

What time does T-Mobile Authorized Retailer close?

T-Mobile Authorized Retailer closes at 8:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.T-Mobile Authorized Retailer closes at 6:00 PM on Sunday.

Mon-Sat 10:00 AM - 8:00 PMSun 12:00 PM - 6:00 PM

Payment methods

Does T-Mobile Authorized Retailer take credit cards?

Yes, T-Mobile Authorized Retailer takes credit cards.

Outdoor Amenities

Does T-Mobile Authorized Retailer have parking?

Yes, T-Mobile Authorized Retailer has parking options. Private Lot Parking

From the Business

Specialties

Visit the T-Mobile store in Houston and discover America's largest, fastest, and most reliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 2919 FM 1960 Ste 180 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

History

Established in 1994.

T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become synonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬¨'Ä†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

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People searched for Mobile Phones 201 times last month within 15 miles of this business.

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Veterans Wireless and Computers

3.7(3 reviews)

7.0 mi

Great service Repaired my phone in 15mins…read moreI would recommend Professional and reliable

had a screen replaced a month a 2 days ago and screen started to mess up came back and the guy said…read morethat he could not do anything for me except for replacing the screen again for 10 dollars cheaper. then he tells me they dont offer any type of warranty since they are after market parts. they claim they use premium quality parts. but the quality parts they use fail after a month. then he tells me it depends on what screen was installed. i was never given an option on what screen they could install. he said only thing he could do is install another screen and knock 10 off. so he is telling me if this screen fails again after a month i would have to pay another 65. so i would have to invest 65 every month. i did check the phone when i picked it up and it did work but usually things dont tend to mess up until after a while of usage. yes the price is reasonable but quality is questionable. i did say i would go back for future repairs but after this i dont think so.

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Veterans wireless & computers

Boost Mobile

4.0(1 review)

4.8 mi

•$$

The staff is friendly and always tries to help. They have a…read moregood selection of phones and accessories in stock.

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Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

5 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Caren C.

2 years ago

I received excellent customer service by Kay at the 2919 FM 1960 store today. I was greeted immediately by a gentleman helping customer, asked Kat to assist me.She was pleasant, gracious and kind and helpful. I was done in less than 10 minutes if the store manager sees this, she deserves an accolade for her service. kdm read more

Joshua M.

4 years ago

Miguel and mike were professional and helped me with what I needed in a timely manner while giving me the numbers I wanted for my plan. Will definitely go to them for any future assistance read more

233 9.

3 years ago

This young man Heber gave us amazing service and helped with any questions and concerns definitely will come back in the future if I need help read more

Loreen L.

8 years ago

One of the worst customer service. These ladies are incredible lazy and rude. I'm can't believe they have not been fired already.

Shana C.

4 years ago

Mr.Garrett S. was very helpful and he had great customer service skills!!!

T-Mobile Authorized Retailer - mobilephones - Updated October 2026

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Verizon

3.0

(4 reviews)

First of all, I'd like to say a big thank you to Aaron, the young man that helped My Wife and I get…read moresquared away on our phones and was very clear and concise with his explanation and left no question unanswered, he was very genuine and cordial and professional. The store was very clean and they have a very unique system that moves traffic through quite efficiently

We tried switching service here back in November. In Magnolia, ATT wasn't working so we wanted to…read moreswitch. We were told we would receive gift cards for paying off our att phones. Well here we are in April and no gift cards. Jacob doesn't know what he is doing and screwed everything up. We have been back and forth with them for months and still no gift cards! DO NOT switch!! STAY AWAY! We are now out 1,600.00 that we have had to pay out of pocket to prevent being reported to the credit bureaus! UNACCEPTABLE

Wireless Gadgets & Repair...

3.3

(8 reviews)

Very friendly. Wide variety. Conveniently located in the mall. It took a very short amount of time.read more

They sell products that do NOT function at all! They KNOW this and they have therefore instituted a…read moreno refund policy. If you're looking for ANYTHING here, there's HONEST places nearby.

AT&T Store

3.2

(9 reviews)

Very nice staff. Julissa helped me set up a new line and she was very sweet and very informative…read moreand answered all the questions I had!

Worst service ever. Do not go to this girl no matter what you do she's incredibly rude and will not…read moreservice you. There were 4 customers in the store and we all waited an hour to be serviced and in the end two customers ended up walking out. We tried asking her nicely when she would help us out and she ignored us multiple times then proceeded to say if we did not want to wait we could get out of her store?? It seems like she just wants customers to leave so she doesn't have to do anything as she was also eating in between customers mind you it was past lunch-time by three hours. As we were walking out she decided to also call us racial insults under her breath as if we couldn't hear her.

Buzzingo Computer Experts

3.8

(10 reviews)

I went in with my old computer with a broken screen and Jose helped me out. He was honest and…read moreupfront and knowledgeable. I highly recommend Buzzingo!

explained all the steps for building a new laptop recommended a few additional items. Took his time…read morereviewing which system will work best. And then have a scheduled to review before he builds. The previous two have worked like a charm and I've had for 10+ years.

Your Wireless

3.2

(9 reviews)

•$$

My husband and I were looking to possibly switch cell providers and went to this location to…read morediscuss our options with a sales agent. There was one employee, a young woman with absolutely NO interest in helping us. Her blank stare and lack of enthusiasm were disappointing in and of themselves, but her inability to articulate clearly made communication frustrating. We ended up walking out, completely unimpressed. For sure, Verizon will not be getting our cell business.

I needed my iPhone screen replaced and Harry was extremely helpful. He did an amazing job and…read moreprovided excellent customer service!! Thank you Harry!!

Consumers Computer Exchange

5.0

(2 reviews)

We've been going to Consumers Computer Exchange (CCX) for not 10 years, not 20, but at least 30…read moreyears (!) What that tells you is - besides our being pretty old - that CCX is really good at upgrading or repairing computers. And that's an understatement. Walter, the owner and head digital guru, not only is polite, friendly and honest, but can communicate often times complicated information in a simple and straightforward way. He isn't there to dazzle you with his knowledge (although that might happen along the way). He knows your main concerns are 1) What's wrong? and 2) How much will it cost? Not one time has he been unable to solve the problem, or given us a price that wasn't reasonable. That his shop is conveniently located near I-10 is another bonus. So before you take your computer to a big-box store or someplace you see on the street, either of which is likely to turn into a stress-fest, let CCX have a look. Chances are that the quality of work will be higher, and cost less.

This business has been here for ages. We have brought many of our sad problems here over the years…read moreand they always give us good advice, do great repair work and charge honest prices. Highly recommend.

T-Mobile Authorized Retailer

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Veterans Wireless and Computers

Boost Mobile

Why does Yelp recommend reviews?

5 reviews that are not currently recommended

T-Mobile Authorized Retailer - mobilephones - Updated October 2026

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T-Mobile Authorized Retailer

T-Mobile Authorized Retailer Photos

From this Business

Get the latest deals on phones, plans and more.

Recommended Reviews - T-Mobile Authorized Retailer

More info about T-Mobile Authorized Retailer

Payment methods

Outdoor Amenities

Ask the Community - T-Mobile Authorized Retailer

Verify this business for free

More businesses like T-Mobile Authorized Retailer

Veterans Wireless and Computers

Boost Mobile

5 T-Mobile Authorized Retailer reviews that are not currently recommended

Why does Yelp recommend reviews?

5 reviews that are not currently recommended

T-Mobile Authorized Retailer - mobilephones - Updated October 2026

Browse Nearby

People found T-Mobile Authorized Retailer by searching for…

Related Searches in Houston, TX

Trending Searches in Houston, TX

Related Cost Guides

Browse Brands

Browse Articles

People who viewed T-Mobile Authorized Retailer also viewed

Verizon

Wireless Gadgets & Repair...

AT&T Store

Buzzingo Computer Experts

Your Wireless

Consumers Computer Exchange