This store almost cost T-Mobile to loose a brand new customer that was leaving Verizon to start up with them. Please do not waste your time with this store. If it wasn't for the Cottage Grove location and their amazing customer service by helping me get out of the mess the Hastings location started, I wouldn't have ever became a T-Mobile customer. Talk about first impressions and making your company look absolutely terrible by the way you treat you customers. To keep the story as short as possible, with being that many issues occurred from this store when working with the assistant manager: Dimitri. My main issues are: 1. They promised my fiancé and I that I would be able to get the IPhone 11 pro Max in Gold with the trade in of my iPhone X. But before checking their inventory to see if I could get this. They signed me up completely and ported me over from Verizon. Had me pay. Then goes, "Oh, we do not have these phones in stock at all". I asked, "Shouldn't you have checked your inventory and told me this prior to starting the port and having me pay? Because now I am stuck" Then they say "No there's absolutely no way for us to check before we port you over" which is completely dishonest. They were not upfront. They did not go over all of this prior to signing us up. They wanted to make sure they got their commission, signed us up and took our money before actually caring what was in the best interest for the customer. Once that was over with, they did not care about anything else. 2. On the phone when the Hastings store was confronted about the issues from Cottage Grove, one of their staff said "oh I remember her, she was the one throwing a fit". First off, no matter how a customer is acting, you never say that while you're on a work call with another location. It was not true, I was not throwing a fit. But also how unprofessional of you? 3. When the Hastings store manager was brought to the call and was discussing the issue with the Cottage Grove staff. The Hastings manager said "That his rep did everything correct." (Even though this manager was not working while we were there). He got very defensive when the Cottage Grove staff asked "If everything was done correct, why did she leave the store without a phone, plus why would you port over her account and have her pay, and then tell her nothings in stock, this should have been thoroughly checked into before the sale was made". The manager had no answer grew angry and actually hung up the phone. Look at the reviews on here people, once they have you transferred and paid. You do not mean anymore to them. They did not do their due diligence. I have now heard many stories about how terrible they treat their customers, which is unfortunate for t-Mobile. This puts a real bad taste in a customers mouth, never mind a new one. I will for however long I live in Hastings, continue to drive the trip that is 3 times longer to Cottage Grove, then my local Hastings store just minutes from my house. read more
