I was running into some problems -- technical , configuration, and billing -- as I switched phone…read morecarriers and phones. So I went to this Verizon store to resolve those issues. I am glad I chose this store. Mariah, the Verizon service tech, efficiently took care of the combination of issues. She knew the procedures and techniques. Took a while but all was accomplished that afternoon. I am happy.

Terrible customer service had an attitude from the jump and was laughing at me for no reason when…read moreme and my husband walked out while pointing at us very unprofessional it was like a bunch of kids .

I can't say enough about this Verizon store. The level of customized service you get when shopping…read morehere is out of this world. I decided one day "Hey why not give this Verizon store a try" in passing. And I'm glad I did. Within 20 minutes talking with a service rep I was hooked. I now go out of my way to go to this store even when there's a few closer to me. My last visit here I went to get my iPhone upgraded. While I was talking to a manager and a rep about my job in the tech industry they thought I should give the Samsung S6 Edge a try; they said people in my industry love what the phone provides over the iPhone. I've had an iPhone since my second phone! Crazy I let them talk me into it, but they assured I'd love it and would make it right if I didn't. Well I didn't like it... I loved it. The phone does everything for me that I could never get out of an iPhone. The reps that work here know their stuff. If you want to talk with people who know phones, go here. Seriously.

Interesting that Victra replied on Yelp that they would like to address my complaint if I emailed…read morethem at an address provided. Over the past two weeks, I have sent three emails and have obtained no reply whatsoever. I even sent them the invoice number, amount, and date. This not only underscores my one-star rating but also should serve as a warning to others. Please learn from my experience and stay away.

Had a really good experience here... My son and I heard the…read moredeal about getting the iphone 7 if you switched over to Metro PCS, so he decided to give it a try! When we first came in we were greeted by Chris, which was helping another customer at the time. We waitesd patiently and he let us know that he'd be right with us. He was attentive and caring enough to let us know that he'd be right with us even though the customers he was helping asked unending questions! Once it was our turn to be helped he did everything he could to assist us. Unfortunately we couldn't get the $50 switch deal and Chris couldn't figure out why. Chris helped us in getting our accout # from the old phone company and was able to switch my son's service over seamlessly! Although I spent way more money than I wanted to, Chris was a big help and his customer service is amazing. Kudos! I gave 4stars because of the $50 deal. It gets you to come in the store but it doesnt apply to 90% of ppl and there is no explanation why!

Wow!!! AGAIN, GREAT SERVICE! I had to purchase a phone in October of 2022! I loved the entire…read moreexperience. I was confused about one aspect of my phone - some function... I went back by in January (2023). They were happy to help!!

Nice transaction. I dropped my phone off around 11am and I got a call at 1:50 pm that it was ready…read morefor pickup. I had them replace my daughter's iPhone 6 charger port. If all holds up, everything was great! They're priced lower than the expensive mall kiosks and stores, so I recommend giving them a try.

I brought in a working $2,500.00 laptop with sticking keys…read more It cost $200.00 + to get it fixed. I day later the screen would not come on. After $220.00 more NO COMPUTER! Two months and $420.00 they say 'Sorry' here's $220.00. There are some competent helpful and friendly people who work there. and obviously some totally incompetent frauds!

I've been to a ton of these locations, as T-Mobile is the carrier that I've spent the most time…read morewith over my adult life. Many of them are pretty small and sometimes employees aren't the most attentive... This is absolutely not the case when it comes to T-Mobile in Glen Burnie, I had a simple return and some issues with my account that needed to be ironed out and the staff took care of me right away. What would take me 15-20 minutes at another location only took about 5 here. I also wanted to throw a quick mention that this was one of the largest and most clean/open T-Mobile locations I've seen. Many tend to be a bit more claustrophobic.

After not being tended to at the Laurel location, I was still in need of a screen protector for my…read morephone so when I saw a location in Glen Burnie after a day of shopping, I decided to swing through and finally get it done because after all I didn't want another broken screen. I walked inside with the knowledge that I needed to be checked in and when I saw a young lady I quickly asked her that. She told me that some of the check me in and they will be right with me. I found a seat at one of the tables and sat down and waited. I looked around at other people being helped and when a gentleman came out from the back he assisted someone who is waiting and then sort of helping someone else. I still waited for my turn but I noticed other people were coming in, being checked in by another young lady, and then being tended to. I thought to myself, not again! When it was clearly evident someone who had came in after me was being helped again, I got up and questioned the young lady who had addressed me when I first entered the store. I ask her why she had me sitting awaiting to be checked in while other people were being checked in and helped. She then responded that Ethan was supposed to have checked me in. I have no idea who Ethan was I'm guessing it was a gentleman I saw however somebody else was checking people in that wasn't ethan. I simply gave her a look and then proceeded out the door. I'm so through with T-Mobile because this is ridiculous and crazy at this point.

I received a notification that an item that I wanted went on sale so I ordered it online right…read morebefore the store opened. Within about 15 minutes after opening, I received a confirmation email indicating that the item was available for pick up. The pick up process was easy. I showed up ready with my pick up confirmation along with my ID. The information was verified, and I received my item. Overall, this was a very efficient process process.

I had a terrible experience here when I brought my phone in to get a new battery. They worked on…read moreit for over two hours, then informed me that the battery they'd put in was "dead on arrival," so my phone no longer worked. They could not put the old one back in. They had no other batteries. They reached out to the Columbia Best Buy which had the correct battery, but couldn't get to mine that day because "they had other phones to work on." They then incorrectly informed me that the Annapolis Apple Store had the correct battery, which they did not. They couldn't even process my refund correctly and charged me for making my phone completely non-functional! I spoke to both the Geek Squad and store managers who did nothing to help me and acted as if they bore no responsibility for putting a dead battery in my phone. They kept saying they offered me multiple options to get my phone fixed, but when I asked which option would result in my phone getting fixed that day, they can no idea. This was even after I informed them I needed my phone for work. This on top of generally slow service, awkward interactions, and huge lines at the Geek Squad area. I did not feel cared for as a customer and will not be going back.

These guys are wonderful! They went out of their way to…read morediscuss how we use our data and where our problems are. Our sales associate, Brian Genius was extremely knowledgeable about AT&T and worked with us to come up with a plan. We left happy and felt heard. Unfortunately,it took us less than 48hrs to figure out that that plan would not work for us after all. We went back and spoke with Brian (who gave up his dinner break to help us through this) & his manager Felipe Paulino. Felipe went into his back office and worked with corporate to find us a solution. They went out of their way to help us find a solution that will work for us perfectly! I have to speak about one of the other associates there as well who spent time discussing our unique situation and our option for a satellite dish. She was extremely knowledgeable and very helpful as well. The people in this store are extremely knowledgeable, helpful and friendly!

Dorian Freeman exhibited excellent customer service. This was my 3rd trip to AT&T (not this store…read morespecifically) to get support with syncing my apple watch to my new iphone. The staff at the other 2 stores kept insisting the syncing would finalize at home, but it didn't. Dorian was patient, navigated the challenges with my watch, and demonstrated the best customer service. I almost tipped him! He was THAT good!

An employee charged me more than $50 dollars to activate my phone. I went to another metro pcs…read morenearby and I got charged $20 dollars. Do not go here they steal from you he lied and tried to make me pay cash and charged me for using card. The male employee is a liar and scams you.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.