Ok, it's stressful to come to a cellular store. In my case,…read moreit's usually a real or perceived crisis and I'm not at my own best. Like other places in Athens and Tennessee small towns, the folks here are super friendly and helpful. Imagine being in this stressful environment all day and still being cheerful! With apologies to Kipling, "You're a better man than I am, Gunga Din!" I'll go out of my way to come to THIS Verizon store because of my experiences here compared with other stores. Maybe that's just me?

Was a customer for close to 17-18 years, it just seemed as time went on, customer service suffered…read moreand prices increased. When I finally dropped them, it was over something small & trivial, but was finally that "straw" after years and years of no issues and them waiving activation fees on new phones, one customer agent said no way, absolutely not, I HAD to pay it, gave him several opportunities to look through the history of my acct. (no late payments, no issues, etc etc) told him after 18 years of being a loyal customer, I had earned that, he said no, I said ok, cancel my acct. you lost your company $80+ a month over a one time $35 fee congratulations

Horrible customer service!!! Lied to us to get our business by saying " bring in your 1st bill and…read morethey would waive activation fees" according to corporate, fees are never waived except for aarp. 2nd issue, we waived insurance and they added it anyway. 3, store manager is beyond rude and disrespectful. Then we were informed if we paid our phones off, which we did immediately, they would unlock our phones. That was a week ago and still nothing. So turned it over to credit card company for deceptive practices. I guess we should have listened to the many coworkers who said not to deal with that store!!! Bright side, We Love T-mobile's team!!!

Excellent service! Especially Logan Lee, he has great customer service. Always happy to help.read more

if I could give them zero stars I would!! Franklin is a straight up lair for one. He told me all I…read morehad to do was pay taxes on my new phone with the promotion he was gonna give me. he did not give me the promotion!! I have called and made appointments with him over and over he does not show up. it's been ten months and i finally showed up when he was at the store and he said he didn't remember me. what a clown.

My husband passed 2 months ago and I needed to switch from t mobile because of cost. I need my…read morephone to work and was having trouble getting my phone unlocked. Not only were the employees at this location kind and compassionate but they saved me from having to set my phone back to factory settings which their customer service line support said to do. I burst into tears at the thought of losing the last pics and messages of my husband. But not only did they give me a minute to compose myself but told me the truth that resetting my phone was not needed. I went home and now not only is my phone working but I still have my memories. Excellent staff that are knowledgeable and caring. They all deserve a huge raise!!

From the owner: Visit the T-Mobile store in Knoxville and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 206 Morrell Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

The worst cell phone servicers EVER SLOW ....2 HRS FIRST VISIT SECOND TIME IVE DROVE from etowah…read morelights on door locked sat and Sunday no answer when I call plus closed 20 mins eArly yesterday got a new phone cpl months ago didn't get box went back needed charger Was told threw away my rating is half a star goin to go BK to any service provider but boost would never recommend who is the manager ? It's 320 door locked lights on but no Answer guess me and my cash will spend else where Rating/minus a star minus

From the owner: Welcome to Boost Mobile Premier Store. Boost Mobile is your go to Boost Mobile Authorized Retailer…read more We have the best selection of all the hottest devices with the added bonus of the best customer service in the area. We pride ourselves in helping you find the right phone for all your needs. Come on in and check out our great prices. We will make sure that you leave the store a happy customer. Habla espanol

Absolutely the best cell provider I've ever had the pleasure of doing business with!…read moreEmily is always so very helpful. I think the company's core values really show in the customer service and the way they treat everyone like family.

Kolby was such a wonderful help to me. My phone decided to stop working just before Christmas and I…read morewent through my phone carrier insurance and received a replacement after I went to the youbreakitIfixit store in Canton and was told they could not do anything with it. After I received the replacement phone, I could not transfer anything from my broken phone and was told I would have to replace the screen (which i tried to do prior to the replacement phone but was told it was not possible) to being told to even think about transferring all my stuff it would cost me $300.00 -$500.00 to repair my broken phone to transfer everything, which was crazy because I was informed differently prior to the replacement. I searched and called and went by other stores to have them tell me the same thing. Then I came across Selectel here in Ellijay and met Kolby. Kolby not only was a God send, he was patient and understanding and said he could fix it but he would have to order a device. He had the device ordered and was able to transfer everything with no problem plus saved me a lot of money. If you have any issues with your phone, I would highly recommend going by there and speaking to Kolby before giving up hope. I can not thank them enough for helping me with the debacle that my Samsung flip phone went through and saving my photos, videos and everything else that I had on it.