Horrible customer service!!! Lied to us to get our business by saying " bring in your 1st bill and…read morethey would waive activation fees" according to corporate, fees are never waived except for aarp. 2nd issue, we waived insurance and they added it anyway. 3, store manager is beyond rude and disrespectful. Then we were informed if we paid our phones off, which we did immediately, they would unlock our phones. That was a week ago and still nothing. So turned it over to credit card company for deceptive practices. I guess we should have listened to the many coworkers who said not to deal with that store!!! Bright side, We Love T-mobile's team!!!

Excellent service! Especially Logan Lee, he has great customer service. Always happy to help.read more

In light of the high cost of a new cell phone and the rapid depreciation of a new device, it only…read moremade practical sense to visit The Phone Exchange to see their selection, and I'm glad I did. All I wanted was a replacement for my iPhone 11, which developed a bad board after 5 years of faithful service. The price I paid at The Phone Exchange for a comparable replacement of my old phone was literally less than HALF the cost of a new phone at the Apple Store in the mall, and it was well worth it. I highly recommend The Phone Exchange.

I give this store 5 stars. They are so friendly and helpful. They are honest working people who…read morecare about your business. I will always use them when looking for a cell phone.

Andrew made an appointment to come to our home. The soonest he could do was 4 days out, which was…read morea Friday evening. He said he would call before he came. He did not show up. He did not call. He did not respond to my voicemail or text. So we are left in the lurch, over another weekend, with no access to email. We are very disappointed.

I was in desperate need for a charger for an older model apple laptop. As soon as I walked into the…read morestore, I knew I was in the right place! The owner knew exactly what I needed and put together a charger on the spot, even using components from his personal computer. The price was reasonable, he didn't try to oversell, and I was out in record time! I could not have been more satisfied with service and sales and product! Wish I had someone like him locally!

The service here is very bad, I bought a phone two months ago for 300, the battery is broken, I…read morewant to return it, they only gave me 160，

From the owner: At Phone Depot Dalton Our goal is to have your gadget ready as soon as possible, we offer high…read morequality repairs for affordable prices. We can fix: iPhones, Android phones, iPads, tablets, laptops and desktops. Our well trained technicians will quickly diagnose and repair almost any device. We take pride in delivering quality service to our customers and bringing devices back to life.

Customer care and service is horrible disrespectful employees and management that sides with the…read moreemployees and not the customers. I witnessed an employee talking about a customer to another employee and the customer saw this happen and confronted the employee when the employee damaged the phone of the customer and the manager sided with the employee and would not replace the phone the store damaged. I came into the store, and the employees were disrespectful to me. I would not recommend this store to anyone. This is a cut rate company for people that can't afford AT&T , Verizon and TMobil so they treat the customers accordingly

I had a phone case and speaker ordered for NEXT DAY SHIPPING on the 18th. I have a text from one of…read morethe workers to prove it. They had a typo when entering in my address....it is the 24th and I still havent recieved my package. I have called daily amd have been told each day "it should be there tomorrow". This is getting very old already and I have only been a Us cellular member for about a week. Everyone I talk to seems to act like its not that big of a deal but its about 60 dollars worth of merchandise I ordered on top of the shipping fee I paid to have it sooner. I plan on contacting coorporate shortly and wouldnt recommend going to this store at all. My husband is looking to join my phone plan and I opened this phone plan with the intentions of adding him but im not sure I will be continuing service with them.

Ok, it's stressful to come to a cellular store. In my case,…read moreit's usually a real or perceived crisis and I'm not at my own best. Like other places in Athens and Tennessee small towns, the folks here are super friendly and helpful. Imagine being in this stressful environment all day and still being cheerful! With apologies to Kipling, "You're a better man than I am, Gunga Din!" I'll go out of my way to come to THIS Verizon store because of my experiences here compared with other stores. Maybe that's just me?

Was a customer for close to 17-18 years, it just seemed as time went on, customer service suffered…read moreand prices increased. When I finally dropped them, it was over something small & trivial, but was finally that "straw" after years and years of no issues and them waiving activation fees on new phones, one customer agent said no way, absolutely not, I HAD to pay it, gave him several opportunities to look through the history of my acct. (no late payments, no issues, etc etc) told him after 18 years of being a loyal customer, I had earned that, he said no, I said ok, cancel my acct. you lost your company $80+ a month over a one time $35 fee congratulations