I was absolutely floored by the expertise, attention to detail and patient attitude of Jake, who…read moreassisted my wife and I with a phone switcheroo that most associates would have brushed off. The guy was outstanding, and the experience probably rivals the very best I've ever encountered when it comes to modern technology which, I can assure you, is no small feat. Here's what happened, and what he did to help.
So the beginning of this story is pretty unbelievable. About four months ago, I lost my brand new $800 iPhone 7 Plus. Plum lost it, downtown. My wife was an angel, she gave me her phone, she bought a refurbished Android, life was not good. And then four months later she gets a text from someone claiming to be a high school kid who had the iPhone and wanted to give it back -- he'd found her information on the phone. We go to meet the kid, he's indeed a kid, I ask him what happened with the phone. "I'll be honest, man. I tried to hack it, and erase it, and sell it, I couldn't do anything with it. And so I thought I should give it back." He seemed like a nice kid. "At least you're honest about being dishonest," I told him.
As it turned out, the phone was in great shape, other than the missing SIM card. We brought all of our devices (both iPhones and the Android) into this GoWireless location, Jake assessed the situation, told us that there would be a small fee for the work, and then he went to work, contacting Verizon (twice), Apple once, and carefully running through diagnostics, switching over contacts, everything. I honestly assumed that, because this company is simply contracted by Verizon, the service would be shoddy or less dedicated. The opposite was true.