Do not waste your time. If i could leave less than 1 star i would. Dude was rude as all get out and…read morethen told me he couldn't fix my phone. I immediately took it to MR PHONE and they fixed it in under 30 minutes. GO TO MR PHONE INSTEAD

This is my original review followed by updates every two weeks for the Hermitage, TN store, and it…read morewill continue to be updated on Google maps as well as other review sites going forward. I recently had a highly disappointing experience with the the UbreakIfix Franchise store in Hermitage, which I feel compelled to share. Initially, I took my iPad Pro in for a charging port replacement. However, during the repair process, the screen was broken. When I returned to the store, I was informed that fixing the screen would cost an additional $549, and the charging port still had not been replaced. From my perspective, this situation reflects a lack of professionalism and accountability. I declined any further service and retrieved my iPad without any repairs completed. Given the circumstances, I am not confident in the store's ability to perform the repairs correctly. I am now forced to take my iPad elsewhere and bear the cost of a screen repair for damage I did not cause. Updates Update: 7/13/24 Unfortunately, there is still no resolution. Earlier this week, I brought my iPad Pro to the UbreakiFix store in downtown Nashville because it seems that the Hermitage franchise is uninterested in serving our community responsibly. The Nashville store, which is not a franchise, intends to contact the Hermitage location to discuss covering some of the screen repair costs. Their words were, "They should cover some of the cost." I hope they step up as responsible business owners, but I will continue to update this review to ensure transparency. Update: 7/1/24 Regrettably, there is still no resolution. This review will continue to be updated every two weeks to provide a clear view of how this store appears to neglect its responsibilities to the community and its patrons. Update: 6/17/24 So far, the only response I have received is a standard, canned reply from the store, which does not address my concerns. They have my phone number yet the franchisee has not called to seek a resolution. This lack of genuine engagement seems indicative of their approach to customer service.

Able to get my problems fall and injured for me very quickly. Service was pop not just like the…read morefollowing thing. I'm very grateful to have these guys through My belt

Ever since I took my phone to this shop for repairs, it's started malfunctioning a lot. I don't…read morerecommend it.

I've been patronizing this Batteries Plus location for about 15 years and just made a trip through…read morethe epic 2026 ice storm today. That's when I realized I'd never reviewed them before. And while 288 Google reviews average a respectable 4.6, the few dozen Yelp reviews with a sub-four average are unfair and fail to do this store justice. I've always been treated with professionalism and friendliness here. Unlike a car repair shop where you might be chastised for knowing nothing about the automotive world, there is no judgment at Batteries Plus for being battery ignorant. With a little witty conversation and expert knowledge, they'll find just about any battery known to the human race, and even install it as well! And believe me, I've brought in some challenging items. Speaking of automotive, they even offer free installation of car batteries bought there, something that's saved me on several occasions! I just brought in a scale today, with the employee immediately identifying the type of battery at a quick glance on my fifth step into the store, even before opening the compartment. Grabbing the product from the shelf and emerging from the back room with a set of every conceivable speciality screwdriver on the planet, he adeptly unwound the tiny screw, switched the batteries with a flick of the wrist, and finished the transaction. Efficiency, expertise, and encouragement defines every employee here, and I'll remain a loyal customer for life.

Just had a bizarre exchange with person at cash register during a pick up order of which there was…read moreconfusion. Perhaps the worst customer service in the history of customer service ! When I referred her to website for clarification she refused to look saying ' I don't buy stuff on our website ' adding with a final statement ' I just push buttons here' HIGHLY recommend avoiding this location until a responsible persons are found. I'll try to catch her manager this week and hope he/she looks at the company website and doesn't "just punch buttons"

If I could I would give them 100! If all services out there…read morewere half a good as they are, the world would be a better place. Friendly, fair pricing and they do a great job!

Terrible!!! I went there to get my phone fixed because it was overheating and when I went back I…read morebroke it (broke it) then said they would sell me another phone. Then later my old phone was being used to text and make phone calls and I started getting all kinds of identity things happen. Went back and of course he could not find my phone. I don't know if he moved but is not at the same location anymore. Others may have had good reviews but please use causing with this place.

Fantastic staff! Helpful, courteous, patient and just great…read more I brought a TV in -- which I had purchased on sale at this store at a great price! - for my elderly brother. He struggles with memory issues and was having trouble using the remote. The staff was so helpful with problem-solving. I left with workable solutions and bro is now able to navigate the remote control effectively - boosting his confidence and personal agency. Yay!

They did not speak when we came in. The first question when looking at computers was is it going…read moreto be financed. Did not provide any help with picking out a computer. Never ever shopping their again.

I went here to get my daughter's iPhone screen fixed. This place is located in Walmart along the…read morefront of the building, the girl helping us was pleasant, however, I was told the only option would be the "premium" screen replacement which of course was more expensive. The prices for the cases are high as well. She did give us a deal on adding a screen protector, but I still felt we were pushed into a more expensive option and had no choice. The work was done quickly and everything works the way it should, so I would still go there for repairs.

Worst audio video cell phone experience ever $400 screen that lasts for one weekend and a 1/2 with…read morethe highest read it phone protector the gentleman denied. Faulty parts it's a rip off thank me later

Stopped in for a Nest App problem. The genius walked through several steps to fix the issue however…read moreit was beyond Apple control. While there I had the opportunity to try the new Vision Pro. The Genius walked me through the Apps and it was vry cool. I was almost there but couldn't get over the price. Great selection of toys.

Sadly I need to replace my earbuds and my Apple Care is not what it is cracked up to be :-/…read moreJennifer is helping me and she ran a diatonic test on my earbuds and according to the Apple suggest that I send the buds back to them and they will send me another pair. I should be able to swap out the earbuds case and be on my merry way. But this is not what I expected. My other option was to purchase another pair of earbuds and then return them and get a refund when I get my original ones back. Well Jennifer must have checked with someone because after a brief time sitting by myself she came back and said that they will exchange my earbuds. I'm not sure if Jennifer knew what she was doing. ( maybe new associate )

I took my wife's phone in after the screen was destroyed to the point you couldn't see anything on…read moreit. I had an old phone and I asked him if he could get all the info off and he explained exactly what he would have to do and quoted me a price. He did exactly what he said and charged me the fair price he had quoted. Sam is very knowledgeable and a nice guy and communicates what is going on as he repairs your items. Highly recommen.

Owner was awesome! There were some things wrong w my phone from a previous repair(same issue-…read morecracked screen, different repair shop). He took his time to show me, tell me how it could be fixed and had me out with a new screen in no time! Very fair price and excellent, honest service!