All cable companies are about the same. The only thing I…read morecan say is don't ever go to xfinity. Not in Springfield Illinois that is the worst service and the worst customer service you will ever run into in your life.

Quite simply, the songle WORST provider I have EVER been forced to deal…read morewith. That's right the only provider availablemin my area and they are the most atrocious provider of internet/televisin service I have EVER deslt with. Audio dropouts are incessant, service outtages are so frequent we have opted to stop trying to even DVR any programming because the outtages and audio dropouts will render any recording worthless. THE INSTANT anotjher provider becomes available, Spectrum will be so far gone it wonmt be history, it will be mythology!

I had been with the same cellular provider since the mid 90's. It itself went through name changes,…read morebut I never left. Now that it has been 30+ years, I decided to make a change. I did my research online and then I went to visit each providers, brick and mortar stores. I wanted to see what their "real" customer service was like and to see if there were different offerings from the stores. After researching and visiting, it was an easy decision. T-Mobil had to best package for a new customer and their customer service was the most professional and friendly. A huge shout out to KB, the store manager. She was the representative that I dealt with and she was very detailed in her presentation. She listened to my needs and wants in a cellular package and got them all for me, plus other benefits. She even transferred the new services to my iPhone and iPad, making it totally painless for me. As, I waited my turn and interacted with KB, I observed the other sales associates assist other customers. It was obvious, KB has trained them well. As new customers entered the store, they were all greeted and told they'd be assisted soon. The other representatives, were polite and none of them used high pressure sales. If you are wanting to change your cellular service or looking for your first mobil phone, I recommend shopping at this, T-Mobil store.

Do not trust this store. I dropped T-mobile due to a poor experience at this location in which…read morethey only needed to swap my router but instead upsold me to a new plan. Goodbye T-mobile. Never again.

This is the first time I've worked with this team, and I couldn't be happier with the results. If…read moreyou're looking for computer and technology services, this team is top-notch. They exceeded all my expectations.

From the owner: Computer & Technology Services (CTS) provides reliable, scalable tech solutions for homes and…read morebusinesses across Madison and St. Clair Counties, IL, and the St. Louis area. We offer mobile repair, setup, and installation. Why Choose CTS 15% OFF for New Customers | 25% OFF Referral Discount BBB Accredited | Flexible Monthly Support Plans Services Offered Business IT: Support, consulting, networks, cybersecurity, POS, workstation setups, commercial installs, IMAC, office IT relocation, internet solutions & structured networking. Home & Smart Tech: Smart home/IoT integration, TV mounting, home theater assembly & setup, Ethernet cable drops, jacks & cable management. Security & Infrastructure: Cameras, motion detectors, network cabling & low-voltage cabling. Computers & Devices: Repair, troubleshooting, data recovery, office tech removal & e-recycling. Specialty: Professional delivery, setup & installation, solar panel cleaning & preventative maintenance. If it plugs in, connects to the internet, or powers your home or business — CTS handles it!

They did great on my PS5 HDMI repair. Prompt service. Fair price. Totally fixed. Thanks!!read more

I came in to get help with my AirPods Max because they weren't working, and the customer service I…read morereceived was completely unacceptable. A short male employee, approximately 5'2", asked me if I could read. When I asked him why he was asking me that, he made the racist comment that Black people normally can't read. This was extremely disrespectful, offensive, and completely unprofessional. No customer should ever have to experience racism when simply trying to get help with a product. I came in expecting assistance, not to be insulted or stereotyped because of my race. The lack of professionalism and customer service was unacceptable, and I believe management needs to address this incident seriously. I hope this matter is investigated and appropriate action is taken to ensure no other customer has to experience this kind of treatment.

They took my old phone to return to Verizon. They never returned it to Verizon. They told me that…read morethey would not fix this because the employee who took my phone wasn't in the office. They refused to even call him to ask where the employee was and where he put my phone. I now am being faced with paying for a phone that was on promotion and also having to lock down my credit and change passwords for every account that I own. Be careful folks. They are stealing phones and passwords from customers. This is not ok. My next stop will be the police station to report their antics. This is not acceptable on any level. They are not a Verizon company store but an authorized dealer which is not the same. I'm on the phone with Verizon trying to figure this out. Hopefully they will fix it but I'm not hopeful.

Stopped in to check out their cellular packages. After being with my current provider for 25 years,…read moreI was ready to make a change. When I entered the store, there were two employees working. One was obviously chatting with a friend. I could tell by the subject matter and how catty they were getting about a person they were talking about. I had to totally walk up to the counter before the other associate greeted me. I informed her that I was considering changing providers and had been recommended to Verizon. I shared with her what I needed and wanted in my plan. She gave me a price and I'll be honest it was a good price. However, her only presentation was writing the dollar amount and her name on a business card. All the other stores I visited, printed out the entire offer on a sheet of paper and then gave me a business card. A weak sales presentation, lost her the sale. Price was good, but the customer service was poor.