Scammer. They don't even have the cars that they post for sale. They will just take your moneyread more

Had a 4:30 appt today to get a 2nd remote key for my Toyota Highlander. Also had an oil chg appt…read morefor 3:30. Upon arrival the service technician (person who checks car in) told me I had no appt at 4:30 for tec to program a key to my car. I showed him the email I had been sent. One for each service at time I was told to arrive.He informed me service dept didn't have the remote unit as they had said. So I had driven 82 miles one way for Loving Toyota to again prove to me they are a very poor service company. I stopped by Grease Monkey in Livingston got oil chg and tires rotation in 32 mins. No appt need. Loving Toyota I rate at -1

Tried to buy a new Sequoia and was told that they " could not order them". After a quick search…read morelocated one in Palestine. So, sales Now, for MONTHS of dealing with a small recall, they have knowingly installed the wrong color bumper hitch cover. And today installed the old one back on the car to have it hanging off before we even get home. Loving is giving the whole Toyota brand a sour taste. Buyers pay attention, there is a reason they are only 3.5 stars!

Your should have a loan department on site.. 159.00 per hour…read moreand you have the balls to charge a shop fee of 38.00 on top of it. I had 4hr labor 200. Dollars in parts (twice the price of buying elsewhere) $1000.00 for 4 hrs work... I'm retired thats half my check for the month... Not everybody has or can afford Car Shield or an equal repair Insurance.. How do you sleep at night..? Car sales down so make up in repairs because we need our cars... Nice strategy... I will now just throw parts at my problem trial and error and will come out ahead of the game.. I will visit you for my recalls only... $38.00 garage fee is for the technician to clean his work area ... I've been informed. George Volianites

Good staff most everyone is friendly minus one or two but that's anywhere these days. Good deals…read moreon new or used vehicles

UPDATE HORROR! Brake Caliper Bracket Bolt come off Left front while driving!…read more CarFax don't lie, but Lufkin Ford DOES! Know the TRUTHS about Lufkin Ford First! Do not regret your $$$Thousand Dollar$$$ PURCHASE. I have Recorded and Documented Proof! Bought 2019 Honda Passport 12/2024. Driving it home, there was an incredible vibration in the front. At first, shop manager said it was the anti-lock. Finally he agreed and did admit that the car had been wrecked left front wheel. They Turned the front rotors, which were warped. And rotated the tires. None of the worked Lufkin Ford performed shows up on carfax, but when the car was wrecked, they took it to Loving Honda because the braking sensor warning light would still come on. WASTING YOUR TIME AND MONEY ON PREVIOUSLY WRECKED CARS AND NOT DISCLOSED, SHOULD NEVER HAPPEN. If you make a purchase from Lufkin Ford and you get taken for a Ride, Simply, LOOK IN THE MIRROR. TRUTHS MATTER, When God Matters Ezekiel 25:17

Not up charging customers with unnecessary diagnostic fees, or applying them towards repairs.read more

They screwed me over big time. Do not get a car here please. I am not the only person they have…read moredone this too. I had my car 3 weeks and the motor blew and they wouldn't give me my money back or another car. Needless to say I have filed on them in court. I am not the only person they have done this too they should really be shut down.

There was no problem getting me into a vehicle but i ran into a problem the vehicle had a branded…read moretitle and the Gm Rod gave me his word and kept it by getting me out of the vehicle and getting me into a nicer vehicle Give the Gm and his staff a 5 star review sincerely Michael Buckingham

I was recently in the great state of Texas (I live in east Tennessee) driving my brothers Honda…read moreAccord and a "check engine light" came on. The code came up as a fuel canister issue. I looked up the part on line and it costs $200 or more not counting labor would probably been another two or three hundred. So I took the car to Loving Honda and had them to check it out. Turns out there were some hoses stopped up and the mechanic simply cleaned them out and it was good as new. I was pleasantly surprised when I got the bill. It was at least three times lower than I was expecting. HERE'S MY POINT. We live in a society where integrity is almost a thing of the past. Most repair places would most likely have replaced the canister and charged me the full price for the job - and I wouldn't have known any different. But the guys here took care of the problem in a straight-up manner and only charged for what was actually needed, I applaud them for that! Having integrity in your business model can only bring more business and these guys have that! If I lived in east Texas this place would have all my vehicle business, and that's a fact! Kudos to everyone there!!

"I had a fantastic experience at this dealership! I meet Steven and he was friendly, knowledgeable,…read moreand went above and beyond to make sure I found the right car for my needs. He made the process as easy as possible and answered every question. I went to many different Hondas to get the best price for my money and Loving Honda was the best priced by far beating everyone out there and giving incentives. No matter where you live, they will work with you. Having my daughter's 2026 Honda Civic delivered to her was a wonderful experience that was greatly appreciated. Making a deal from the comforts of my home has made me a loyal customer and would recommend this dealership to everyone. What I got form Loving Honda: Great customer service, the best price, incentives, and no hassle!

Deidra stinger was my sales lady , she was awesome from start to finish. She got me the best deal…read moreshe could. Great Financing. The service department is great also . They wash my car every visit. I got Two free oil changes.

DO NOT USE!!! They NEVER answer calls nor return calls. They have been giving my warranty company…read morethe run around. My car was there 3 weeks and told me it was pistons, then turbo then new motor. THEY KNOW NOTHING. I had to get car towed new place to get fixed

It was time for a replacement Battery for my 2023 Nissan Armada. I called and spoke with Steven,…read moretheir Service Advisor. He immediately looked up the specs for this 2023 model to insure the correct Battery for my vehicle and they had them in stock! As I entered the Service Door, I was greeted by Steven with this Red Carpet approach, friendly "hello" and as soon as I mentioned I had called about a new battery, the action began... I left Loving Nissan with a full knowledge of understanding explained by Steven about my new Battery Warranty. The thoroughness of his communication with me, certainly earned more than a 5 Star Rating!! I certainly appreciated the Time Steven spent with me, answering my questions and fully reassuring me with answers that I could understand! I want to Thank Loving Nissan for affording me this wonderful Customer Service I received, as I give a "Tip of my Hat" to Steven, their Service Advisor and the Service Department, as today, I experienced Professionalism in its "Finest hour"... What a grand Customer experience! Thank you Very Much.. Lois S.

This was one of the most disturbing and unacceptable service experiences I have ever had with any…read moredealership, and management needs to pay attention to how this department is operating. From the beginning, the intake and communication process was a complete failure. I personally explained to them three different times exactly what the car was doing before any work was approved. I was clear and specific every time. Somehow, not one person remembered it correctly, and apparently no one wrote it down in a meaningful way. That alone shows a serious breakdown in basic service procedures. The dealership recommended the tow company. Steve took all of my information and knew the vehicle was coming. Then after it arrived, he acted like he had no idea where it came from. When I called the following week, I was told they were glad I called because the car had supposedly been dropped off with no information. That should never happen at a professional dealership. Then the story kept changing. For a full week, we were told it was a vacuum seal issue and that they were on the phone with an official Nissan technician walking them through it. Then Steve went on vacation, and it became obvious there had been no proper handoff because Jayce seemed unaware of basic facts about the car. After more time passed, they changed the diagnosis again and said it was the alternator. We approved the repair and paid around $1,200. The problem is that after paying and picking the car up, we did not even make it out of the parking lot before it was obvious the car was still not fixed. In fact, it was worse. The vehicle started violently jerking, which had never been an issue before it was brought to them. This is a used vehicle for our child, so returning it in a more dangerous condition is beyond unacceptable. What made this even more suspicious was that during all of this, the dealership called us twice not to give updates on the repair, but to ask if we wanted to trade the car in for a new one. We declined because we already own two new cars and this is simply a vehicle for a high school kid. While our car sat there unresolved, they seemed more focused on trying to make a sale. After all of that, they then claimed the problem was actually the transmission and quoted about $6,600. So after weeks of delays, conflicting diagnoses, and charging us for an alternator repair that did not fix anything, they suddenly wanted thousands more. The most alarming part came afterward. Before the car ever went to Nissan, another major company had run diagnostics and documented specific codes. After this dealership had the car, every single code had been deleted. We hired an actual professional who documented that process as well. That raises very serious concerns about what was done while the vehicle was in their possession. At best, it destroys confidence in their diagnostic process. At worst, it creates the appearance that evidence was removed. To make matters worse, once I started asking questions about the service cost, the price changed by almost $50. In a situation already full of contradictions, that only added to the lack of trust. We contacted Nissan and were told this dealership is independently operated and that there was little they could do other than note it on their record. That is disappointing because this absolutely reflects on the Nissan name. In my opinion, this was not just bad customer service. It was a complete failure in communication, documentation, diagnosis, transparency, and trust. I would not trust this service department with repairs, diagnostics, or even routine maintenance. Management needs to review everything, including intake records, technician notes, billing changes, and who cleared those codes. People deserve to know how this dealership handled our vehicle.

They're nice and that's all. I had initially rated them 5 stars as they did help with an issue on a…read morevehicle they sold me. However since then (I've only had the car 3 weeks) I've had to put it in the shop 3 times.Had to get new struts, that's $750, toggle switch $275, the time this dealership helped was the day after I brought it home it needed an intake manifold $870 they paid $400 since they sold it to me messed up, so I had to pay the other $470. Then another $120 for a front end alignment. So unless you want a lemon that you'll have to get me at to have fixed I wouldn't go here. I asked all the questions I should ask as a buyer and feel I was deliberately lied too. I obviously was. I will be making complaints to the OMV.