"Alex" the manager, was clearly intoxicated, slurring his words and saying crude things about…read morewomen. I asked him to cancel my account and he spent 10 minutes bashing the manager. Worst car wash in Augusta, ME

I purchased the highest package during their promotional period and specifical asked what the price…read morewould be going forward and was told that it would remain $20 for as long as I have the contract. It remained $20 for the first 3 months and this month they charged my account the full price of $37.99. Be careful that you know the exact contract and do not trust their employees to know what they are offering.

Staff is friendly & helpful, which is impressive given the physical work...and in freezing temps in…read morethe winter. It's because of people like Shaps who always greets us w/ a smile that we signed up for the monthly membership. It's a great value to be able to get all the sand & dirt off our car whenever we want. Remember to tip, though. The staff deserves it!

I filed a complaint via email and also contacted this business through Facebook. At no point was I…read moreinstructed to come in for an in-person inspection of the damage. Instead, they reviewed photos and immediately denied responsibility, even suggesting the damage happened elsewhere--despite the fact that I have a membership at their location. This is not a professional way to handle a claim. After reviewing the images, a reasonable next step would have been to invite me to their office to examine the damage directly, but that did not happen. I provided screenshots from a video clearly showing scratches, yet they continue to deny responsibility without offering any in-person assessment. They are relying on video footage taken from far away, on a wet surface, which barely shows the scratches. Anyone with basic understanding would know that wet surfaces and distance obscure fine details like brush or scratch marks--these are only visible up close. I requested an address to bring my car in and show the damage in person, but they have not provided that either. At this point, the issue is not only the damage to my vehicle, but also how dismissively and irresponsibly my claim has been handled.

Paid $12 for the drive through car wash and it took about two minutes and did not even melt all of…read morethe snow off of my car. They were nice when I called about it, but an offer for me to go rinse my car off in their bay for free does not really make up for wasting $12. I'd like to support this business but the drive-through wash is the worst I've ever paid for. I hope they can either fix it or lower the price is all you are getting is a two-minute rinse with barely even any suds.

This review is for the automated drive-thru car wash. It was not very good... While it did clean…read moreoff most of the dirt on my car, all of the bugs remained stuck on the front and the windshield. I do know bugs can be hard to get off, but I don't think there is enough power from the wash. It seemed more like a garden hose than a car wash. Also, the spot-free rinse didn't work... I had spots all over the paint and every window... I recommend you do it yourself via the manual bays.

By far the best self-serve car wash I have ever been to. I wish it was closer to where I live…read morebecause I'd probably go three times a week. Everything just... worked. Even (especially) the foam gun. Thoroughly impressed. My car was sparkly after, looked like candy. I was able to do it all in one go without needing to pay twice, so I feel like I got my money's worth. To management: Please don't change!

This was a fantastic experience! After parking in a spot that ended with the car covered in bird…read morepoo, we were in desperate need of a thorough car wash. While I did find one little speck still left on the windshield, the service was still very thorough and quick. It was also fun in the car with the light show. The $17 is absolutely worth it!

Great car wash and great deal with the unlimited wash pass, especially during the winter…read more This location can get really busy unfortunately and there have been a couple of times the line was out to the street, so we drove past it. The good news is they have a pass only lane, which is great, as long as there isn't a bottle neck at the entrance. The staff work as fast as they can and are very focused on moving customers through. The only thing we have been disappointed with is the back of the car, even with them spraying it, is never "clean" the rest of the car, is usually really nice and shiny. I would definitely use this car wash again if I'm in the area.

With their new update they took away a mirror that is helpful for people to get on the track. And…read morewe need it back

Good results with the touchless wash - fairly convenient - sadly I never win the slot machine game…read morewhen I pay

I went through the gentle touch wash and the next day I noticed huge scratches on my Grand…read moreCherokee. I contacted them, sent them pictures. They wanted my information, but then I never heard from them again despite my many attempts.

Car wash left soap all over the back window and more soap all over back of car. Back window and…read morebumper area still dirty. I will not return to this car wash.

Unfortunately this is the only self serve car wash near me. The bays Are always full of dirt and…read moretrash. Sometimes flooded. Usually at least a bay or 2 down for maintenance. Often broken, out of wax ect... and for the past 2 weeks the card reader doesn't work so coin only buy the coin machines are off course broken. Frankly if I was the manager of this garbage heap I'd be embarrassed

I would have given five stars except for the fact that when entering the carwash there's a bump…read morethat hinders getting a complete and thorough under-carriage wash. Please do something about it.

I went to have my car washed. I dropped my debit card. The man working came right over and picked…read moreit up and swiped it for me. It was a very cold day so this was much appreciated. Great customer service and the car was was great as well!!!

Byron and his assistant (Caleb?) showed up on time and spent a couple hours on the interior of my…read morecar. I had just been on a road trip to Florida for 3 months and it was trashed. Plenty of dog hair also. They were professional and did an outstanding job. The interior looks almost brand new ( it is a 2014 Toyota Avalon). Definitely not a new car, but it looks like one now. Byron started his business when he was 15 and is now 19 with a good little business going. I love Entrepreneurs. Highly recommended, you will not be disappointed.

Byron and Caleb came to my house to detail my car- which makes it so much easier, and they did a…read moregreat job a reasonable price. Very pleased customer!