T&F camera in Vineland was the vendor that All South Jersey Choir uses as their photographer . So I ordered and paid for my pictures online and choose the pick up option that they offered. Next day they texted me that the order was ready to be picked up. I called them and told them that I would be there to pick up the pictures the next day they said "no problem your order is done". Next day I go to get the pictures. So after about 5 or 10 minutes of looking for my order they finally come out with my pictures. One of the pictures the 10"x24" was supposed to be in a leather mount type frame but wasn't. So I waited while he looked at my order to see what kind of frame I ordered then he came out to the shop floor to find the frame. He started to insert the picture it took quite some elbow grease to insert it. I had seen that the picture rode up on one corner but he pulled it back and it cleared the edge and then he finished inserting it. I didn't notice that the picture was creased. I took my purchase home and went to place it on my shelf when the first thing that I noticed is that they installed the picture upside down in the frame because the pop out tabs in the back to hold the picture up could not be utilized unless I wanted the picture to be displayed upside down. Next I noticed that the picture had a 2" crease in the corner where it had rode up upon installation. I called them and told them the problems and they said no problem bring it back. I told them I would be back two days later when I had the time. I went there today and showed them the damage caused by them and the upside down installation. They printed a new picture and inserted it in a new frame. I offered to purchase the old frame and to keep the old picture. The man said "no it don't work that way" I said," well I believe that my time and having to drive from Hammonton is worth somekind of compensation for being inconvenienced" . His reply was, " if we have to compensate everybody for our mistakes we wouldn't be in business". I said nothing else got my picture and left. I guess by the comment he made T&F Camera makes a lot of mistakes and expects the customers to suck it up and spend your time and gas for free. My free 40 mile round trip to T&F including the wait was about an hour and a half. Im sure he's getting paid while he's behind the counter, same with all the employees walking around there. Don't get me wrong I don't want anything for free but Im sure they couldn't use that picture for anything else unless they would try to pass it off to another unsuspecting customer. Who knows maybe they get 50 cents for it when they recycle it. I would have given 50 cents for it or maybe $10 bucks I already had spent 60 bucks there and was willing to buy more product from them. Just some compensation would have been nice, didn't even get a sorry. And no the damaged picture would not have been good enough for me but I could have given it to someone else in the family. I will also mention that at all times I was respectful never raising my voice and just a complete gentleman like I was raised. I will speak to the organization that hired T&F Camera as their vendor so that maybe they can find a better one. Im sure it won't be hard.
So to you T&F hope you like this true crappy review. Rather than make a first time new customer a life long patron you chose instead for a bad review.
And to future customers, Caveat emptor! read more
