Let me start off by saying I have used this shop for years with no issues, the staff has always been helpful and wait times are short. I had never had any issues until recently, once about a year ago and another last week. I took my previous car in for a tire balance and rotation, nothing I hadn't had done in the past but this time when I got the car back I noticed that the hub caps were all scrapped up! I informed one of the employees and after a couple weeks they ended up replacing 2 of the hub caps (albeit with used repainted once, not a perfect match but good enough). Fast forward to last week when I took my current car in for a tire patch job, took them a little longer than I had expected....well when I got it back I noticed a couple chips and scratches on the wheel! These are not cheap hub caps, they are factory alloy wheels. I called back and explained the situation and they told me to come back up so they could take a look. I spoke with one of the employees and he said that they would take care of me and replace the wheel, I was sick that such a simple job at a TIRE shop would result in scratched wheels, but also happy that they were replacing it. Fast forward again to when I got a call the other day saying that the managers decided that they were not going to replace it...they decided that "it was a rock chip" and not caused by them! Seriously? Ok sure a rock chip caused two chips on two separate spokes and a circular scratch around where the factory wheel lock USED to be, they replaced it with a regular lug nut (which by the way is not the same size as the others). They also got my interior all greasy, not professional at all and it shows they don't care for you car properly. Last but certainly not least, I noticed today that my leather wrapped steering wheel is damaged, it looks like a ring or something similar caught the leather just right and it snagged it up. I am finished with this shop. THEY DON'T PROPERLY TAKE CARE OF YOUR CAR! I expect my car to leave the shop the way it came in, I also expect them to take care of the customer if they damage the car. Seems to me like they saw the price of a new wheel and decided that a "rock chip" story was a whole lot cheaper than replacing a wheel. I am sick that my car which otherwise is in great shape, now has these damaged spots. I am through doing business with T & A, and I will let everyone know about my experience! Do yourself a favor and avoid this shop if you have any level of care for your car, because they sure don't. read more