Pat at Thomaston Boat totally understands "Customer Service." I needed a part and it couldn't be…read morefound (pandemic, supply chain, chip, etc.) Not only did Pat find me one but he found me two that I needed. He went above and beyond what my local dealer would/could have done. Despite being hundreds of miles away from Thomaston, Pat treated me like I was his neighbor. Once he sent the parts, he continued to check in with me to make sure everything worked out well. And it did, thanks to Pat!!!

I contacted him on 9/8/24 and he got right back to me with what might be wrong and what he could do…read moreto fix it. He had all but one part on hand and would order that to be in in about a week. Two weeks later and I hadn't heard back from him so I texted for an update with no response. Again the following week I texted for an update and again no response. On 10/2/24 I again texted and said that I would give him until 5 pm today 10/4/24 to get back to me or I would be giving him an unfavorable review. I even called at 4:35pm and could only leave a voicemail. And still no response. Should you contact him good luck.

I was traveling and had issues with my Honda Odyssey at the end of a very long drive. Messaged Dan…read moreand he drove to my location. Explained everything that was going on, gave me options on repairs and pricing, and finished quickly! Very polite and cleaned up the entire area before leaving. The price? FANTASTIC. As I was an out of towner and desperate to have the repair to be able to drive all the way home, I was worried that this visit (especially a mobile visit) was going to cost a small fortune. His price was completely reasonable and a pleasant surprise! I drove over 10 hours home with NO ISSUES.

Great marina and services! Perfect location best spot in the harbor. Great facilitiesread more

24 hour showers, bathrooms and GASSSSOOOLINE! Hell yeah, most completely protected and professional…read moremarina in Rockland. Easy wheel bins to transport your junk to your boat. Wired slips to let your boat juice up while in port. Parking's included with your dockage fee, full service boat yard with travel lifts if you need to pull your yacht from the sea. Also, you can drive up to your slip in most cases. Well lit, easily accesible to downtown Rockland, very clean and professional. Soda, ice machines and mechanics during normal business hours. Diesel and gas available.

Evidently they have no interest in servicing "recreational" boats unless you are a storage or…read moresummer dockage customer. So many excuses why they couldn't look at my repairs needs any time soon I gave up asking.