Professional and safe. Great guy. We had a blast during the three hour ride. Was very concerned…read morewith my vehicle fitting on the trailer but it for like a charm. I have a 96;Conversion Van.

My Name is Bryan. Today is January 6th 2016. Me and a friend were up at the Walmart in Thomaston…read more We were driving an older model Ford expedition in Good condition. When we came out. after shopping the Vehicle didnt want to start. The immediate first impressions were that it was a Starter problem. We called Rons Towing on Camden Street in Rockland. I spoke to Linda the Owner and The Manager James. They Came out within 20 minutes were right there in the Walmart Parking lot. They had mobile diagnostic equipment and it was found that the Starter was not operational.. It took them about 5 minutes and they had the large Vehicle loaded on the Flatbed Car Carrier and heading to their Lot. They even provided a Courtesy shuttle ride back to their place. Me and William my friend went over to burger King to have lunch. They already had a Vehicles in both Mechanic Bays. They were efficient enough that we were in Burger king only about 45 minutes. We walked back over and waited in the front desk/lobby desk of the business and chatted with the owner Linda and James. They were very nice and even offered us Pizza. Their head Mechanic Christopher came Right out and showed us the problem. It was the Copper connection coupling clip harness that was Completely corroded. Within minutes they had it fixed and Gave us first rate quick and Honest professional service. The Mechanic Christopher really knows his work and is a quality Mechanic who gets to the root of a Mechanical problem quickly and very efficiently and above all is honest to customers. Overall My friend and I had a very good experience with the customer service of Rons Towing and would highly recommend them to the Rockland and the surrounding areas for quick as well as quality work and friendly service.. When you have a towing need or quality and knowledgeable Mechanic work when you really need it, I would not hesitate to call Rons Towing. Will for sure use them again if the need arises. They also have some decent vehicles for sale that you would want to check out.

Called on a Saturday afternoon for a lock out at my house. Owner had just had a long 15 hour day…read moretowing cars from VT, but was still willing to come unlock our car. Highly Recommend!! Friendly service and a great price!!

I had the had the hardest time finding someone to move a large shed but they really came through…read morefor me in a timely manner. All for a reasonable price, highly recommend!

Do NOT bring any hybrid or EV here. Or maybe any car, tbh. I broke down 3 hours from home. All this…read morefluid was leaking out from under the front, and the battery coolant reservoir would not hold any fluid. I had my Chevy Volt towed to them, and without telling me that this was the extent of what they did to evaluate and diagnose the car, they just hooked the car up an OBD reader (which "reads" the codes from a car's computer") and then told me my electric battery was dead and needed to be replaced (which costs at least $6-7k) and charged me $115 for their expert diagnosis. I am by no means a mechanic, just a curious and logical person who didn't understand why they were saying it was the hybrid battery when the hybrid battery is under the middle section of the car, and the coolant fluid was pouring out from underneath the very front of the car. They never told me they didn't do a physical inspection of the vehicle, even though I gave them (via text and phone) plenty of information about how the car was acting, the leaking fluid, and the empty battery coolant reservoir, regardless of me pouring full bottles of fresh coolant into it. They charged me $115 for this "diagnostic" and weeks of extreme stress, since I initially trusted them and believed that my hybrid battery was DEAD. I eventually decided I should double-check their claim before rolling my car off a cliff, and learned from Google that what had likely happened was that a rock or something went through my grille and damaged my battery radiator, so the car wouldn't hold the battery coolant it needs. It would just leak out like a sieve from where the rock punctured it. I called and asked for a refund of the $115 "diagnostic fee," and was told by Mark that he explained all this when he saw me (I literally never met him; my Volt was towed in and towed out without my presence), then he changed his story and said that it was on the paperwork they gave me when I picked up the car (nope, see above), and then changed the story again, saying the paperwork was left in the car (nope, nothing was in the car). I mean, if you don't recall what actually happened, don't just make stuff up. My lord. Then he said he'd tell the owner and someone would get back to me about my request for a refund. Guess who never called... Anyone. To charge $115 to plug in an OBD reader (this takes LESS THAN 5 MINUTES), and meanwhile not read the notes -- if any were even taken during the phone calls I had with the shop telling them all the details of the car's break down -- or read my texts also giving the information that would've made it clear that they should, idk, maybe check the thing where the coolant goes or the thing the coolant runs through... And then after that shakedown, give me a wrong answer, cause me all this grief, and then be defensive about it... Bad service. Bad behavior. Bad communication. Bad business.

Brought a Buick in this morning for a diagnostic on the exhaust system. Was not informed beforehand…read morethat the diagnostic charge is $190.00 per hour, or $142.50 for our 3/4 hour diagnostic. They absolutely have to inform customers BEFORE commencing any diagnostic review that the cost is this high. We were trying to compare fixing the exhaust system with Copeland's charge of $1100.00. Eastern's quote turned out to be $1924.00 less the $142.50 IF we did the work there! Their response when asked why they did not inform us of their high fee was: we will credit you for the $142.50 diagnostic fee. Had us over a barrel. The problem is we won't be doing the work there as Copeland is clearly cheaper. No business from us in the future. Prices should be posted and/or discussed beforehand. Period.

Was charged 200 dollars for a 6-mile tow and overnight storage. i understand that it's a business…read moreand needs to make money, but for such a short tow and storage stay, i felt as though 200 dollars was completely over the top. On top of that i got triple a to tow the vehicle to my house in order to stop racking up storage fees and go figure it's thru the same tow company that just got 200 dollars from me. Tis the season, bah humbug.......

100% Recommended Service! Very reliable crew and offering very affordable prices. # 1 pick overall.read more

Five stars for Kariann and crew. We had been advised the tire on our all wheel drive was not…read morerepairable. We we facing replacing all four tires because the old tires and new tire were just different enough in diameter to cause issues with ABS and AWD. In fact, the tire in question was repairable with patch and plug saving us $1200!!! This is an honest shop with great staff. I will be doing all my tire business with them and sending all friends and family here.

Went in for tires and an alignment and got the worst experience of my life! They destroyed my brand…read morenew rims, they torched the set screws out of the rotors, they didn't grease the new lower ball joints they installed! They did order new rims but messed yet another one up and Kerri Ann the manager said "we aren't getting you a new one" worst experience I've ever had at an automotive shop! Don't waste your time or money cause this place just doesn't care and the manager is awful! Stay clear of the Rockport VIP Tires & Service

This place is run by a couple of brothers,giving it a family feel. Brought a repair there that was…read moreestimated to take 13 hours. It only took them 6 and I was charged for 6 houirs. Dont think any other place would have been this honest. I dont bring my cars anywhere else,they are the best and do great work.

Over the decades my vehicles have usually been ones out of production and/or more obscure brands…read more When mechanical work on my vehicles exceeds my comfort zone, I have always turned to Copeland's - and will continue to do so. The knowledge and expertise of the technicians has always impressed me. They work with care and precision and the steps they take are always thorough. Most recently I bought a 28-year old vehicle down South that is structurally in fine condition but had suffered from decades of minimal maintenance. Over this past year an engine issue has been fully resolved and safety-dependent suspension items were diagnosed, discussed fully with me in advance, and professionally repaired. I believe that "you get what you pay for" - there are shops with lower labor rates and fewer equipment to aid the techs. The quality of the work is worth every dollar. I work very hard for my modest income; if I'm going to spend money on a vehicle, Copeland's is the place to do it.

We have ALL our vehicles serviced here. We can't recommend this company enough. They can fix…read moreanything! Customer service is the best by far! The new seating area and bathroom are GREAT!!!!! They also let you drop off your vehicles so you don't have to wait around. I also respect their honesty!! Thank you everyone at Copelands garage for keeping my family safe!