Shane was our technician for our oven. He came out in a timely manner and explained what was…read morebroken. I was given the option to repair , or if I wanted to replace the stove. I text Shane back the next day and ask him to order the part and he had told me it would be about a week before the part would come in. I received a text the day before saying that they would be here and the timeframe. Great service!

I called about a simple dryer repair and was asked to text a photo of the dryer sticker with…read moredetails. I never had a response, even when I sent a follow-up text, and no one ever called me about setting up an appointment. After 6 days, I finally called back and asked to speak with a manager. I'm not sure how a company stays in business when they ignore new customers.

Had warranty work performed and it took forever to get scheduled. When they did come out they…read moremisdiagnosed the problem and had to come back out as initial fix did not work. Again, scheduling them to come back out was an issue. Determined needed a new major part. Was without AC for over a week. Meantime weather in the upper 90s. Scheduling again was a major issue for the delay. I would have given 1 star but the people who came to install equipment were actually terrific and apologetic.

Like the other reviewer, took forever to schedule them to get out to fix the AC...over 2 weeks…read more They blamed it on the warranty company and the warranty company blamed them. I had a hard time getting ahold of someone at their office and when I did they was extremely rude (Darla). I work in customer service and if I treated people like they've treated me I promise you I would have been fired.

Sought regular maintenance of AC units. Kevin Bolten of Air…read moreTech worked diligently and did discover two repairs that required attention. Kevin was professional as well as nice. Thank you for your service.

PLEASE THINK TWICE ABOUT GIVING THIS COMPANY YOUR BUSINESS…read more March 2025 is when my nightmare began. I purchased a Trane because my AC, after trying 3 different companies, couldn't be fixed. I was proud I finally could afford a Trane. Installed 3/30/25. First sign of problems, water underneath my inside unit located in a closet in hallway. Then begins appointment after appointment trying to resolve it. 3 different changes to my piping. Accusations that it was my fault with MY piping in my foundation. Original installation did a poor job with my piping. It finally stopped leaking for a while and so did my AC. Now my coil had a Freon leak. New coil was installed. Worked for a while and then doesn't. Replaced compressor on my outside heat pump. Now I have contacted Trane to check if my unit was owned by a previous customer. I got a case manager to work with me. From what they could tell, no previous names on the serial numbers. Case manager remained on my case. Now I am looking for complete removal of the unit with 100% reimbursement per their policy on my sales invoice. Now comes more trouble. Decision was made to replace with a new Trane. New Trane installed 8/3/26. A month and 6 days later the AC stops working. Service came out 8/10. A fuse board and sensor seems to be the issue. Surprise, they don't have the parts on hand. Now I'm sitting here with no AC and no phone call with an update. 1 good thing is their service employees. Out of all of them that came to my home, and there was many, 1 was disrespectful. The management of this company is highly incompetent and what needed to happen didn't. A complete reimbursement and the extraction of the original Trane unit. Now I'm starting a new nightmare with my replacement Trane.

We were getting ready to close on our home and he dropped the ball and didn't order the part when…read morerequested. Also, didn't call when he said he would. He finally ordered it after I asked him again 4 days for an update and then it ended up being backordered. I asked if there was anywhere else he could get the part since I needed it installed before closing which was 5 days away and he didn't respond. I asked him for the part number and got nothing. I asked for the model number on the furnace and got nothing. I had to get it myself and then call around for the part which I was able to find and get delivered. I will have someone else install it, which will at this point be after closing. He could've cost us the sale of our house!

If I could give more stars, I would. I've used Airtite twice. Adam takes the time to explain the…read moreissue and his prices have been reasonable. The bonus is that he also shows up when he says he will!

This review is only for the professionalism of Alfredo Leon and his manager (didn't get a name)…read morethey came early explained the issue and all possible fixes and benefits. They offer a cash discount. İ will come back with other quotes to compare

These guys care more about fake smiling and selling you stuff you don't need than actually having…read moreknowledge of your system.

Ronnie does a great job. He is very attentive. I paid a very reasonable price for my repairs. They…read morewent extra for me by agreeing to call one hour in advanced because I was driving an hour from my home for the appointment. Thanks Ronnie for taking Military discount too

I have used this company in the past with good results so I referred the company to my daughter for…read morean icemaker problem. They have serviced three times with different attempted fixes (now over $800 in charges). Ice maker still does not make ice. The person answering the phone nor Ronnie (owner?) has returned calls. I have attempted to find and confirm the physical location for the company but adddresses found online search are no longer valid. The company website does not show an address. It is very easy to set up service and pay this company but appears more and more that there might be an intent to insulate person to person contact when service does not go as expected. Not pleased.

A/c; plumbing. Timely and reasonably priced, as such services go. Family owned and operated.read more

If negative stars existed, they owe us 5. This is the worst company I have ever come across. 3…read moreweeks now and our AC is still not functioning. In June/July. In southeast Texas. They refuse to take calls, and now refuse to answer calls from the warranty company that (thank the lord) will no longer be paying them. Don't. Just don't. I cannot express how terrible this so called company is.

From diagnosing the problem with my air conditioner to resolution, I felt confident in their…read moreknowledge, explanations and choices to make. The technitions/ installers were all personable and communicated to me throughout the process. They were respective of my home and contents, protecting floors etc. They worked in a timely manner and left no evidence behind them. They even programmed my new thermostat for me. Thank you Aire Serve.​

Best HVAC service in town! I will call them every time I need AC service. The yearly maintenance is…read morea great value to keep my equipment running at top performance every year.

I've been using a different company for the last couple of years but every time I called them, I…read moreget the sales pitch and they want me to replace my two units for over $25K. So needless to say, I hated calling them. I decided to call Affordable American because of their yelp reviews and name. I called them to come out to service our AC as it went out. The service man was honest and didn't try to up sell us. He only fixed what was absolutely necessary and made some recommendations for the future if we want to replace our AC unit (which will soon be needed). He said for our size house, we don't need to spend $25K, more like $11K. The price was reasonable and our technician explained everything. This company is my "go to" for Heating and AC from this point forward.

This review, written in June of 2024, is for work done over a year ago. The reason for the delay…read moreis that I only recently had time to fix the multiple mistakes this company made. When I went into the attic to correct a poorly installed booster fan (details below), I also discovered dangerous wiring in violation of electrical codes. See those wire connections near the duct? By code, those are supposed to be inside a junction box that is secured to house framing. But the way this was done is a FIRE and ELECTROCUTION hazard, should someone bump up against it or disturb the connection. That is what prompted me to write this review. Earlier problems: The way this all started was the house I purchased had poor air circulation to one corner of the house, as identified during the home inspection. Prior to closing, the owner had Affordable American (AA) install a booster fan. Unfortunately, they installed it in the wrong location. Instead of installing it upstream of a Y-junction, they installed it in one of the branch circuits of the Y. The problem with that is instead of boosting the air coming from the evaporator fan, it sucks air out of the other side of the Y branch. In effect, creating an endless loop of air that never gets cooled (or heated). When I notified AA of their mistake, they inspected it and quoted their full price for such work, saying it was over a year and why did I wait so long. I don't know why that should matter since it was still a faulty installation on their part. After much haggling, they finally agreed to do it for half the original quote. I then tried to schedule the work, but after many phone calls over a period of weeks, I could never get them to come out. It is clear to me that they had no intention of standing behind their work. In the end, I'm glad they didn't because I never would have seen the shoddy workmanship of the wiring mentioned earlier. I'm glad others seem to have had good experiences with Affordable American, but based on my experience, I would at least have someone knowledgeable check their work for code violations and safety issues. And don't pay them without an independent inspection as they do not stand behind their work.

This is the best A/C company in the greater Houston area!!! They are very responsive, extremely…read moreknowledgeable and their technicians are very skilled and highly professional. My A/C stopped working, so we started looking around for a reputable company for the repair. We discovered Douglas Mechanical on Google (they have exceptional reviews there...). Reached out to them and they had a tech on site the same day, and it was on a Sunday!!! He was able to diagnose the issue, and provided several options, from just the most basic repair, to the benefits of replacing additional worn components. Given the age of the system, we opted to replace the entire unit. Also got a fantastic price as well! Furthermore, they offer an excellent warranty on both parts and labor. After closing the deal, they had an installer crew here the very next day. The team installed the entire system, and did a great job. There are three things I want when searching for a good A/C company: Quality, good customer service, and good product offering. This company sets the bar on all three!

They used to be great. Apparently, that was a limited-time offer…read more Somewhere along the way, keeping appointments became more of a creative suggestion than an actual business practice. Their internal communication seems to operate on a strict "don't tell anyone anything" policy, because nobody ever appears to know what's going on. After nearly a month of this circus, multiple service visits, spending at least three hours trapped in appointment purgatory each time, and shelling out $1,800, my AC has the same problems it had on day one. The only thing that's been fixed is my bank account balance, which is now $1,800 lighter. In exchange for that money, I also got the privilege of burning three days of work waiting around for technicians and updates that never seemed to materialize. So if the goal was to waste my time and money while changing absolutely nothing about my AC, I have to admit they absolutely nailed it. And then there's their AI assistant, which deserves special recognition as one of the most frustrating customer service experiences I've ever encountered. Few things in life compare to the joy of spending 15 minutes trapped in an endless AI loop just trying to get an update on a missed appointment. It's like arguing with a malfunctioning voicemail system that somehow developed confidence without acquiring competence. At this point, the only thing running efficiently is their ability to charge people for problems that remain unsolved.