We rented our ski/snowboard gear from here through an aggregator (Banff Adventures) and we were…read moreable to pick up the day before we were skiiing (after 4pm I believe). So that was nice that we didn't have to worry about it the morning of. They actually ended up delivering it to our hotel free of charge! We came into the shop, which is conveniently located in downtown and we were the only ones in there. So getting fit was easy and a friendly experience. They were super patient with my kids and we ended up adding helmets for me and my wife. I would highly recommend this company as it was great service at a low price.

Came here as a recommendation from our server to rent bear spray to take with us for our hike to…read morethe Agnes tea house in Lake Louise. For a day rental, it was $12 CAD. They make you fill out paperwork and give you a demonstration on how to use the canister. They also have other outdoor gear and bike rentals. The staff here are professional. I believe they are open later than the other outdoor stores in the area.

Great rental operation with a good selection of high performance skis. Rented an awesome pair of…read morepowder skis but snapped one of them in two. Wasn't my fault in my opinion - service was very understanding, said these things happen, put it through insurance that was built into their pricing, and fitted me up with a replacement pair within five minutes. Will come back here again when skiing in the region.

Columbia Cycle & Ski was supporting the Kootenay Krusher as the on sight bike teck. I was having…read moretrouble with my breaks and they went above and beyond to get me ready to race. He even offered to pull the brakes off his own bike and put them on mine so I would be able to ride my bike for the event. Great mechanic and above and beyond the call to make it happen.

genuinely best staff ever, hiroki in particular fixed my busted boa in under an hour. cannot…read morerecommend enough :)

Luke & Co went out of their way to fix my son's BOA device on his older snowboard boot. Outstanding…read moreservice and even fixed it in about 5 hours. Highly recommend this store!!

We had such a lovely experience from the get go. Eva was delightfully welcoming and…read moreenthusiastically charming. Our bikes felt like new and performed perfectly. We saw stunning panoramas from the trail and during our picnic lunch. We brought our panier along so we could bring lunch and extra clothing (call this a pro tip if you wish). PS not all bikes have a rack so you might want to reserve ahead if bringing your own panier, otherwise bring a backpack. Eva provided the best customer service and was the friendliest person we have met in Canada ever. Thanks.

The staffs are super nice and professional. Price is very reasonable. Certainly will come back if…read morewe have next vacation in Banff.

Amazing staff, affordable prices and great equipment! Usually rental skis, boots, poles, and even…read moreice skates have a terrible look or feel to them but the ones at Gear Up were in good condition and performed great on the mountain! The skates however are standard hockey skates so don't expect too much from those. The man that helped us was super chill and provided us with some pretty great skis. Definitely recommend renting from this place during your stay in the Banff ski area!

Rented demo package during "read week" February 2026. Even though the selection was limited due to…read morethe demand that week, Tom, provided boots and skis that I enjoyed the next 6 skiing days of our visit. The rental and return process was so efficient and quick! This is THE place for great equipment in Canmore, Canada. Oh, btw the price was terrific!

I went to rent a splitboard setup and i dint know what to get. after being greeted by the staff,…read morethey took the time to show me all the options based on my personal specs and riding experience. there was a good variety of equipment. the time it took to set the equipment up was more than reasonable. they wer busy and managed to get me going quickly. the staff is knowledgeable regarding their backcountry gear, the rental process is no different then other rental shops. i would definitly rent there again.

From the owner: Here at Moon Cycle we truly believe that you should prioritize taking care of your physical,…read moremental, and spiritual health. We promote healthy lifestyles to help you flow through the seasons, incorporating mindfulness, exercise, self-care, connecting with others and being aware of your environment. In the summer we sell bike brands such as EVIL, Transition and our favourite Canadian brand Devinci with an excellent collection of biking equipment, bike-packing and gravel gear, we offer service, rentals, repair and bike fits. In the Winter we sell nordic gear, whether off-track, on-track, skate, classic or youth we have a variety of products from Fischer, Salomon, Swix and Vauhti. We also have a year-round service shop that mounts, repairs and services alpine, backcountry and nordic skis.

Friendly. Frequent. Dated. Rented a 4 day ski package here and returned after 2 days due to dull…read moreedges and limited selection of alternative ski options. Mostly Fischer and Rossi(?) skis so if you're looking for other brands or skis that don't look like they've been through battle by 2/3 through season, look elsewhere. Staff is friendly and I'm sure they do a good business being right off the strip but I found other shops in town that offered far fresher rentals.

Rented for 2 days here. Great, top quality gear. Very friendly staff in the rental shop…read more Problem: my boots were too tight and I couldn't ski after a half day. It had been a while since I rented so my feet have changed a bit. Not their fault. I was skiing at Lake Louise which is 40-minutes away. In order to ski, I would have had to drive 40-minutes, change boots, refit the skis, then drive back to the hill, pay $140 for a lift ticket after losing a couple of hours. So, just decided to skip the ski day. Returned early afternoon in the second day, explained the situation and asked if they could refund the second day or, at worst, give me store credit. They said, "No, we can't tell if you skied on them today." It was a bit insulting that they pretty much called me a liar (but, I do get it, it is a business concern and I tried to not take it personally - they don't know me). But yes, you can tell if I skied on them. The skis, poles and boots were bone dry. It is impossible to get skis bone dry in 2-hours. I used to work for a rental store. Along with that, we wouldn't hesitate to give the refund. I tried to meet them in the middle where I would buy something I didn't need from the store just so I could get some value, but nope. It also wasn't because I didn't want to ski, the equipment wasn't operable for me. So, in short, they were ok. If you want to rent there, ok, there are positives. My issue is my issue. I had a problem and couldn't ski. They made a business decision and I thought they handled it very poorly. So, in exchange for $20, they get a negative review and hurt their Yelp score.

The Fairmont concierge recommended the ebike to Johnston Canyon with White Mountain Adventures…read more I've never been on an ebike and always wanted to try one so I was game. There were 6 members of our group and we meet at the White Mountain Adventures office in town. Four of us started off on the ebikes while the other 2 drove to Johnston Canyon and hiked first...and then rode the bikes home. Luke from Australia was the guide for the 4 of us who started off on the ebikes. We did a little test run around a nearby parking lot to make sure we could handle the bikes, although he assured us if we could ride a bike we could be OK. At first i found it a little tricky because it was a little scary how the bike would just take off, but as the ride went on I got more comfortable. I found myself lagging behind the group at first and Luke would nicely come join me. Once I asked what gear everyone was on (6) and adjusted min to be the same I was keeping up with no issues. I actually loved the bike ride. You definitely don't get as much exercise as you do on a normal bike, but i think this 15 mile hilly trip would have been too much for me on normal bike...and it was perfectly enjoyable on a ebike. We also stopped about every 10-15 minutes to take in the beautiful scenery and get some pics. It took about 90 minutes to get to Johnston Canyon and I was a little bummed when the ebike adventure was over. My husband and I were such fans that we talked about buying them for our annual vacations in Sun Valley, Idaho- another place where it is so fun to bike, but can be difficult with all the hilly terrain. The hike itself was probably my least favorite hike that we did in Lake Louise and Banff. Luke was a great guide and the canyon itself was beautiful, but it was sooo crowded which made it less enjoyable. It was also pretty easy in comparison to some of the other hikes we did on the trip (tunnel mountain, agnes tea house). But if you're looking for an easy hike with little incline and don't mind the crowds this is recommended. I don't recommend parking though since it's super crowded so rent a ebike to get there! We were lucky enough to be with White Mountain Adventures so they had a van waiting for us after our hike to get us back to town. I would have loved to e-bike back, but we had our next adventure waiting (a trip up the gondola) so driving back was super convenient. While we could have easily rented an ebike on our own I do think it was helpful to have Luke get us there safely, especially since we were riding along the highway for quite a bit of it. It was also great to hear about Luke's adventures living in Banff and learn a little more about the area from him. While I didn't love the hike itself I thought the company did a great job and it was one of my favorite activities of our trip.

From the owner: With over 30 years of experience, White Mountain Adventures is Banff’s premier guided outdoor…read moreadventure specialist. We provide our clients with lasting connection to nature through innovative, tailored active-adventure experiences. White Mountain Adventures offers activities in Banff, Lake Louise, Canmore/Kananaskis and beyond, including guided public and private hiking, larch hiking, heli-hiking, guided e-bike tours, multiday hiking programs, snowshoeing activities, nature tours, walking tours, as well as custom events for individuals, families, and corporate groups. If you are looking for things to do in Banff, give us a call!

Absolute nasty business, and I wish I could give them -100 star…read more Their name is sports experts but they are actually the expert for rip you off. We rented a few ski sets and when we return it, they claim the ski is cracked and charged me $350 for it. The "crack" is almost invisible, and more importantly, it could totally be a normal wear and tear. The "expert" Keiran admitted we are "unlucky" that the ski broke on our hands, totally despite the fact that the ski could reach its lifetime. If they rented out the ski out 20 times and it broke at the 20th customer, the unlucky 20th customer must replace the whole set? What a business! And despite they claim they are the "expert", they messed up my daughter's snowboard, and give her (10 year old) a snowboard for 5 year old, according to the snowboard instructor at sunshine village ski site, however they gave me refund at last. I bet that's the reason that they claim the ski is broken and charge me for that. The refund is like 20 somthing and the charge of the ski is $350, and tax on top. Generally, nasty place, if you don't mind to be ripped off, please continue to shop there.

DO NOT RENT FROM HERE!!!!!! My father and I rented two sets…read moreof skis and were told by a sales associate "Make sure to get the insurance, because there are a lot of rocks out there." We bought the insurance, as recommended. Sure enough there were rocks and the cheap skis cracked. When we returned them we were informed that the actual ski was not insured and were forced to pay for both pairs. Why have any insurance if not to cover the skis?? Simple con. The manager came out yelling "You should have skied where you were supposed to." "My sales people told you about what the insurance 'covers'." (Which they didn't). We hadn't gone under a single rope or out of bounds part of the mountain. I do not appreciate being called a liar or swindled. They give you cheap skis hoping you break them so you are forced to pay for them. Greasy. Also, do not buy your goggles here either, I bought a pair and got to the car realizing they were heavily scratched, they would not take them back. Been skiing 29 years and this takes the cake.