We have been going to Brandywine with our animals since they opened in 2009 and I could not…read morerecommend anywhere better! Our animals over the years have all had different personalities and anxieties that don't phase the staff here. They are all very helpful and understanding and the vets extremely knowledgeable. Our Bailee girl tore her ACL and she is 100% better because of these fine people. I highly recommend Brandywine Veterinary

I'm so happy that I bring my pets to Brandywine. Every time I have had my pets here the staff and…read moredoctors went above and beyond what I asked. They all treat my pets as their pets. It's like an extended family when I go there.

We had to take our cat in on a Sunday afternoon. We were warned over the phone that it would be a…read more2 hour wait. And it was a 2 hour wait, with our cat sitting quietly in her carrier the whole time. What happens when you have a dying pet and you have to wait over 2 hours in the waiting room with other people and their pets? We were told that there was a 5 hour wait on Saturday! You either wait for 5 hours or let your pet die. I honestly hope I never have to go back there, although the vet that we finally got to see was very kind. No more calling your own vet on a weekend. You have no choice but to go there. I will think twice before adopting another animal if this is the only option for a sick pet.

To be fair up front, I got in an argument with the vet over the phone when my fiancé had been…read morewaiting for over an 1 1/2 hours to be seen. Events were as follows. Fiancee brought daughter's cat who had been in a fight with another animal. Cat had lacerations and was bleeding and in serve pain and was slipping in and out of sleep or coma. Upon arrival to EC Vets was shown to a room and never checked on. After waiting about 30 mins she asked when she would be seen because she was worried about her daughter's cat. The vet tech told her someone would be in to see her as soon as she could. after another 30 min she asked again and was told rudely she would be seen when they had time. After 1 1/2 hours I called and asked if they cat could just be triaged. I spoke to the vet who told me she'd be seen when they had time. I told her I understood this pet was no more important then anyone else's but with humans they are triaged so they can maximize the amount of lives that can be saved. She told me thank you for the advice and was very rude. I was calm and asked her if she went to the emergency room after a car accident and was seriously hurt would she want the toddler with a cold and the guy with a sprained wrist seen before her and she thanked me again for my advice. I got angry and told her to F*** off and hung up the phone. I admit I was wrong but at that point she threw my finance, cat, and daughter out of the place. So she took her anger at me, out on a defenseless cat and 4 year old kid. What a professional. I hope she has a like experience at an emergency room.

My best friend is alive and home for Christmas because of the amazing staff at Points East. I…read morearrived home to find my sweet tuxedo kitty Ruffle collapsed on the floor, struggling to breathe. I couldn't reach the nearest vet but their after hours recommended Points East Veterinary Hospital in Wilson. They assured me they were open 24 hours and to hurry on over. They were ready for me when I arrived and rushed Ruffle in while I filled out paperwork. He was severely anemic, needed an immediate blood transfusion and oxygen. They saved his life. Staff kept me informed every at step, calling through the night with updates and patient with questions when I called them. They were warm, caring and kind. The hospital is very large, open, clean and beautiful, with state- of-the-art equipment and attractively furnished private rooms for consultations and visits with patients for pet parents. I owe these wonderful people my beloved furson's life. You can trust them to give your furbaby the very best of care. My hearfelt thanks to the doctors and staff!!!

We got there with my cat at 9pm. They told us it could be a 6 hour wait. I was ok with that, but I…read moretold the receptionist that after they did vitals, I wanted to know if it would be safe for her to go back home so we could come back the next day. 16 doctors cards are on that desk, but apparently only 2 were there. The first lady that cam to take Hinata back asked me about her shots being up to date. I said, "um" while I tried to remember when she last got shots and the woman barked out that it was a yes or no question. So...rude start. 5 hours went by. My daughter went to ask about her. The lady at the desk said someone would check her vitals and come out to talk to us. An hour later, I went to the desk. No receptionist. Waited 15 minutes and even though Dr. Roncone walked down the hall and saw us, no one came. Had to call the place and someone picked up in the back. I asked about her again. Was told someone would check vitals and come out. I said we were told that an hour ago. A guy finally came out and said she was sleeping well and fever was the same. An hour later, (now at 7 hours) I went back to desk to ask if they'd even given her anything for the fever. The lady told me she would check and someone would come out and talk to us. Found out that no, for 8 hours she was just sleeping. No meds, no food, no nothing. We could have been home. We could have come back. Then at the 8 1/2 hour mark, a doctor finally comes out. Says, they haven't given her anything, but pretty sure it's just a viral infection and she wants to do bloodwork. I am pissed at this point and tell her, no. Just give us a prescription and let us go home. She says that we were told there was a 6 hour wait and they were saving lives. I told her that I definitely want critical patients to be a priority, but if I had been told she could wait at home, like I asked, I would have taken her home since all you did was let her lay back there and sleep. But no, at 8 hours, they finally decided to examine her. Then of course we have to pay the $200 for them to do bloodwork before we can get medicine. She wanted to talk to us. So 8.5 hours in and they are going to finally start on her. My daughter went into a room with the doctor to talk about what they were going to do and how much our bill would be. So the estimate was $404. Finally after 9 hours, they bring me my cat and the receptionist says they gave us a discount for our frustration. The bill was $406. Not sure how discounts make a bill higher, but whatever, I'm ready to go. I pay the bill. I get home at 630 am. They gave us pills. I always get liquid medicine. The doctor didnt even ask. So at 630, I had to crush up pills and mix them with food and fight with the cat so I could finally go to bed. It's so ridiculous that you can't even buy fever reducing medicine over the counter. They care more about doing costly blood work EVERY SINGLE TIME so that you have to line their pockets more. Ive been there before and had to pay $250 to have my kitten euthanized because I couldn't pay the $2000 they wanted to try and save it. So if you dont have $250, you get to take your suffering animal home to die in pain. I remember when vets really did put the animals first. They would treat them and send you a bill. Now it's pay up or we do nothing. It's disgusting. I will never go there again. In addition, the last 3 hours of our wait, we were the ONLY people in the waiting room.

Respectful, professional and kind…read more Everyone I have interacted with has been wonderful. They actually listen to your concerns. Thank you to the entire staff for helping Lily.

My fur baby had a severe reaction to the rabies shot. I was told after my baby reacted to the shot…read morethat it is common among her breed (dachshund). You'd think they would suggest giving prevention prior to the appointment knowing this information, but I was not informed. also asked the veterinarian on duty which box of heart worm prevention I should order as her weight had changed. The dr told me which one to buy and said she'd sent over the script. After leaving the appointment and waiting 15 minutes to make sure my fur baby was okay we left... Within an hour my babies face was swollen as if she were stung by a bee and she was VERY lethargic. I called Brentwood and they suggested I take her to points East. I rushed her to points East and $300 later we were finally able to go home but she wasn't herself for about 2 days after... Also after telling them I no longer want her vaxxed they heavily suggested I had no choice and that they would heavily medicate her before the next shot... UM if you have to HEAVILY medicate before a shot then you probably shouldn't take that said shot just saying. Anyway.... I went online the same day we left the horrific vet appointment and ordered her heartworm medication that she needs by the 15th which is coming up and we all know things are slow waiting for packages.... I just learned 3 days later after checking the shipping status that Brentwood cancelled my prescription unbeknownst to me. Said she needs a test first. If that were so why would you not say something while we were there? I could have done it then. Now I have to wait until next week, schedule an appointment, then order and wait for it to ship. i called this morning 9/12/26 for the receptionist to brush me off while giving me an attitude telling me they are short staffed and she couldn't do anything. I told her to send me my records. If your looking for an honest vet worth your time I'd look elsewhere. Brentwood needs to do better. It's hard finding decent, caring people anymore.

We are very grateful to the staff and doctors at Wilson Veterinary Hospital. All the Vets are…read moreexcellent but Dr. Lupton has gone above and beyond providing for our dogs especially one who has a heart condition. We were very worried because Barkley became ill and had it not been for Dr. Lupton's desire to find out what was causing it, I really don't think our Barkley would be here today! We would not consider going anywhere els! Thank you to all at WVH.

After over 30 years at this office we are seeking a new veterinary home. We have had multiple…read moreinteractions with front staff making us feel completely unappreciated. It's sad that the growth of this practice has sacrificed the personal attention and compassion that made it great.

I dont have much experience with Vets but Countryside is very down to earth and hospitable. Our dog…read morehas been pretty sick for a week and they've been more than kind enough to let us go see him everyday and spend time with him. They even let us come on their day off to visit him. All the staff is very nice and I would recommend them.

I had a rough night in the ER with my fur baby the night before and went to see Dr Walker the next…read moreday to go over my fur baby's condition and noticed the atmosphere was off. When dr walker came in the room I greeted him with a smile and a welcome back hello because that's the first time I saw him since he came back to the practice. He didn't look at me nor acknowledge that I had said anything. I simply said wow everyone seems to be in a mood today did I come at a bad time? ( Even though I shouldn't have to feel that way ) He explodes on me and in a very arrogant mean cocky tone tells me about his family emergency as if I'm supposed to magically know... and says since I want to be nosey. WOW. Needless to say I immediately left. My daughter was mad because I was completely upset and my fur baby was still untreated... she called and they all acted dumb like they didn't understand why I was upset. Then I got a bogus apology on my voicemail and it wasn't from dr walker. I get that people have things going on in their lives... DON'T BRING IT TO WORK. And given the severity of the situation I can't for the life of me understand WHY they were even open to being with. I don't recommend this facility to anyone!!!! They've have gone downhill and definitely NO compassion or manners!!!

The lay staff and veterinarians are awesome. Always courteous and attentive to my pets, Finn and…read moreSadie. Soon they'll meet Monkey and Big Guy as well. Dr.'s Noe and Curry are patient and thorough. They take their time answering all my questions as well as explaining their findings, diagnosis, and what treatment options are available. You will not regret taking your furry family members to Benvenue Animal Hospital, I promise.

This past Sunday my dog was short of breath. We had to go to the Animal Hospital in Wilson. My dog…read morewas in CHF and his heart was enlarged. He didn't respond to the lasix. Along with the vets explaining and my knowledge as an RN. The decision was made to let him go. My heart still hurts. Everyone was compationate. I received a card in the mail from all the staff at Benvenue, my dogs primary vet. I Thank them for their kind words and thoughts. My baby will be truly missed.

Having dogs all my life I have received the worst service at North Wayne Animal Hospital. I have…read moremoved here from up north and it was my first visit. The Veterinarian and tech were very cold. There was no welcome to our vet. There was no talking to my dog. There was no warmth in their bed side manner. Never have I received such service. Do not recommend them!

Don't bring your dog here. there are tons of vets in the area. If a dog is dying, Dr. Black will…read moregive you an appointment for the following week. if your dog is sick, she will send you to Wilson, NC to an animal hospital. The woman at the front desk is truly nasty. IMO, Dr. Black does not care AT ALL about animals...it is simply the wrong profession for her!!!!!!!!!!! Oh, and the office is FILTHY!. i didn't touch anything or sit down when i went with a friend. expensive vet, buy a scrub brush. You need a good long shower after you go there....but don't go there..

The Cottage Animal Clinic, Stantonsburg, NC…read more If I could give zero stars, I would. My experience with The Cottage Animal Clinic was one of the most upsetting, unprofessional, and downright unethical encounters I have ever had with a veterinary office. I brought in a small outdoor cat I had been caring for for over a year -- a cat who arrived on my property malnourished, underweight, and missing large patches of fur. I fed her, sheltered her, and slowly brought her back to health. She chose us as her family, and we loved her dearly. I did not want to see her pregnant and bringing more feral cats into the world. Before the appointment, I explicitly told the clinic that I did NOT want her ear tipped. I explained that she was no longer a feral cat, that I was keeping her indoors, and that I would be her owner going forward. They heard me. And they did it anyway. After the clinic discovered she had a microchip, they refused to let me see her, refused to give me any information, and spoke to me as though I had done something wrong by caring for a starving, sick animal who showed up on my property. They accused us of being "aggressive" simply because my husband -- heartbroken and frustrated as well -- raised his voice slightly while pleading for me to be allowed to say goodbye. (I later discovered why they wouldn't let me see her.) But the worst part came later. They sent the cat to Wayne County Animal Control. After they were unable to find the original owners, we went to the animal control to adopt her, we discovered that the veterinarian had cut the tip of her ear off, even though she already had a spay tattoo from her original owners. There was absolutely no justification for ear‑tipping a cat who was already spayed, already tattooed, and whose future owner (me) had clearly and directly declined the procedure. Then I figured out why they wouldn't let me see her because they had already cut her ear off before they shaved her and found the tatoo! And if that's not enough, when they shaved her to discover the tattoo, they cut off one of her nipples and cut her skin with the shaver. Amateur work. They permanently altered her appearance against my wishes and against all common sense. Ear‑tipping is meant for unowned feral cats in TNR programs -- not for a cat with a microchip, a spay tattoo, and a person standing right there saying, "Please don't do this." Instead of compassion, we were met with coldness, accusations, and a complete lack of empathy. The way we were spoken to was dismissive, condescending, and unnecessarily harsh during an already emotional situation. Thankfully, the staff at Wayne County Animal Control treated us with kindness and helped us fill out the paperwork so that if her original owners do not reclaim her, we can adopt her. Their compassion was everything this clinic lacked. I understand that procedures and laws must be followed. What I cannot understand -- and will not excuse -- is the unprofessional behavior, the lack of empathy, and then when I call their office to ask the name of the veterinarian to whom I was speaking with, the receptionist lied and told me her name was Karen... blatantly lied!!! Totally inexcusable behavior. People deserve to know how this clinic handles animals and the people who care about them. I will never return here, and I hope this review helps others make an informed decision before trusting this clinic with their pets.

Had a 9 am appointment time, didn't get seen until 10:30. The vet never came in and spoke with me…read moreand my cat went home in worse shape than when he got there. The office manager thinks her size is intimidating but she's useless because even with appointments, it is hectic an chaotic. The vet tech even admitted that he looked worse leaving than when he came in. Don't use this vet.