Respectful, professional and kind…read more Everyone I have interacted with has been wonderful. They actually listen to your concerns. Thank you to the entire staff for helping Lily.

My fur baby had a severe reaction to the rabies shot. I was told after my baby reacted to the shot…read morethat it is common among her breed (dachshund). You'd think they would suggest giving prevention prior to the appointment knowing this information, but I was not informed. also asked the veterinarian on duty which box of heart worm prevention I should order as her weight had changed. The dr told me which one to buy and said she'd sent over the script. After leaving the appointment and waiting 15 minutes to make sure my fur baby was okay we left... Within an hour my babies face was swollen as if she were stung by a bee and she was VERY lethargic. I called Brentwood and they suggested I take her to points East. I rushed her to points East and $300 later we were finally able to go home but she wasn't herself for about 2 days after... Also after telling them I no longer want her vaxxed they heavily suggested I had no choice and that they would heavily medicate her before the next shot... UM if you have to HEAVILY medicate before a shot then you probably shouldn't take that said shot just saying. Anyway.... I went online the same day we left the horrific vet appointment and ordered her heartworm medication that she needs by the 15th which is coming up and we all know things are slow waiting for packages.... I just learned 3 days later after checking the shipping status that Brentwood cancelled my prescription unbeknownst to me. Said she needs a test first. If that were so why would you not say something while we were there? I could have done it then. Now I have to wait until next week, schedule an appointment, then order and wait for it to ship. i called this morning 9/12/26 for the receptionist to brush me off while giving me an attitude telling me they are short staffed and she couldn't do anything. I told her to send me my records. If your looking for an honest vet worth your time I'd look elsewhere. Brentwood needs to do better. It's hard finding decent, caring people anymore.

We have been going to Brandywine with our animals since they opened in 2009 and I could not…read morerecommend anywhere better! Our animals over the years have all had different personalities and anxieties that don't phase the staff here. They are all very helpful and understanding and the vets extremely knowledgeable. Our Bailee girl tore her ACL and she is 100% better because of these fine people. I highly recommend Brandywine Veterinary

I'm so happy that I bring my pets to Brandywine. Every time I have had my pets here the staff and…read moredoctors went above and beyond what I asked. They all treat my pets as their pets. It's like an extended family when I go there.

My best friend is alive and home for Christmas because of the amazing staff at Points East. I…read morearrived home to find my sweet tuxedo kitty Ruffle collapsed on the floor, struggling to breathe. I couldn't reach the nearest vet but their after hours recommended Points East Veterinary Hospital in Wilson. They assured me they were open 24 hours and to hurry on over. They were ready for me when I arrived and rushed Ruffle in while I filled out paperwork. He was severely anemic, needed an immediate blood transfusion and oxygen. They saved his life. Staff kept me informed every at step, calling through the night with updates and patient with questions when I called them. They were warm, caring and kind. The hospital is very large, open, clean and beautiful, with state- of-the-art equipment and attractively furnished private rooms for consultations and visits with patients for pet parents. I owe these wonderful people my beloved furson's life. You can trust them to give your furbaby the very best of care. My hearfelt thanks to the doctors and staff!!!

We got there with my cat at 9pm. They told us it could be a 6 hour wait. I was ok with that, but I…read moretold the receptionist that after they did vitals, I wanted to know if it would be safe for her to go back home so we could come back the next day. 16 doctors cards are on that desk, but apparently only 2 were there. The first lady that cam to take Hinata back asked me about her shots being up to date. I said, "um" while I tried to remember when she last got shots and the woman barked out that it was a yes or no question. So...rude start. 5 hours went by. My daughter went to ask about her. The lady at the desk said someone would check her vitals and come out to talk to us. An hour later, I went to the desk. No receptionist. Waited 15 minutes and even though Dr. Roncone walked down the hall and saw us, no one came. Had to call the place and someone picked up in the back. I asked about her again. Was told someone would check vitals and come out. I said we were told that an hour ago. A guy finally came out and said she was sleeping well and fever was the same. An hour later, (now at 7 hours) I went back to desk to ask if they'd even given her anything for the fever. The lady told me she would check and someone would come out and talk to us. Found out that no, for 8 hours she was just sleeping. No meds, no food, no nothing. We could have been home. We could have come back. Then at the 8 1/2 hour mark, a doctor finally comes out. Says, they haven't given her anything, but pretty sure it's just a viral infection and she wants to do bloodwork. I am pissed at this point and tell her, no. Just give us a prescription and let us go home. She says that we were told there was a 6 hour wait and they were saving lives. I told her that I definitely want critical patients to be a priority, but if I had been told she could wait at home, like I asked, I would have taken her home since all you did was let her lay back there and sleep. But no, at 8 hours, they finally decided to examine her. Then of course we have to pay the $200 for them to do bloodwork before we can get medicine. She wanted to talk to us. So 8.5 hours in and they are going to finally start on her. My daughter went into a room with the doctor to talk about what they were going to do and how much our bill would be. So the estimate was $404. Finally after 9 hours, they bring me my cat and the receptionist says they gave us a discount for our frustration. The bill was $406. Not sure how discounts make a bill higher, but whatever, I'm ready to go. I pay the bill. I get home at 630 am. They gave us pills. I always get liquid medicine. The doctor didnt even ask. So at 630, I had to crush up pills and mix them with food and fight with the cat so I could finally go to bed. It's so ridiculous that you can't even buy fever reducing medicine over the counter. They care more about doing costly blood work EVERY SINGLE TIME so that you have to line their pockets more. Ive been there before and had to pay $250 to have my kitten euthanized because I couldn't pay the $2000 they wanted to try and save it. So if you dont have $250, you get to take your suffering animal home to die in pain. I remember when vets really did put the animals first. They would treat them and send you a bill. Now it's pay up or we do nothing. It's disgusting. I will never go there again. In addition, the last 3 hours of our wait, we were the ONLY people in the waiting room.

We are very grateful to the staff and doctors at Wilson Veterinary Hospital. All the Vets are…read moreexcellent but Dr. Lupton has gone above and beyond providing for our dogs especially one who has a heart condition. We were very worried because Barkley became ill and had it not been for Dr. Lupton's desire to find out what was causing it, I really don't think our Barkley would be here today! We would not consider going anywhere els! Thank you to all at WVH.

After over 30 years at this office we are seeking a new veterinary home. We have had multiple…read moreinteractions with front staff making us feel completely unappreciated. It's sad that the growth of this practice has sacrificed the personal attention and compassion that made it great.

Great staff and have appreciated Dr Swan's wisdom with our little Yorkie. She's 11 and has mammary…read morebumps that we're monitoring. Appreciate his tempered patience.

I couldn't be more grateful for the care my pet receives . The entire team is compassionate,…read morepatient, and incredibly knowledgeable. The veterinarian always takes the time to explain everything clearly, answers all my questions, and have treated all of our dogs with genuine kindness. You can tell they truly love what they do.