This review is especially for Rachel in Residential:…read more "Please tell your boss I think you are awesome-great listener, friendly, professional and super helpful. I have tons of high level customer service background and I love and appreciate good service and you clearly are very good at working with clients!"

This is my first experience with a Property Management Company,and the Manage/It crew have helped…read moreme immensely get my rental house ready for showing, offering pricing support and answering my thousands of questions! Andrew is the best possible first impression, and Sam has followed-up with everything promised. I recommend MI to anyone looking for help with property management.

It's a long over due review for Bruce and his team - for helping me assess and sell a property in…read moreAugust 2023. I had a rental property that was poorly managed and was being up-charged for repairs due to the negligence of the property manager. I reached out to Bruce to help me assess the situation - whether I should pay for the fee, whether to move to another property manager or sell the property. Bruce recommended selling and helped me market and sell in a short amount of time. He and his team were efficient and demonstrated a high level of integrity throughout the process. I would highly recommend the team and will use their service again in the Atlanta area.

Sold our home is few days with multiple offers. My family can now relocate to new home in Sandy…read moreSprings realtor help find. Great service!

Linda was a great property manager, and I had no issues with RMS for five years--until I dealt with…read morea nightmare tenant. After the tenant moved out, RMS withheld a security deposit I was entitled to, citing "anticipated utility charges and legal fees." Nearly two months later, the funds still have not been released, and RMS has provided no clear timeline or meaningful communication. This delay is unreasonable and unlawful, as funds cannot be withheld due to internal financing issues. Despite our long business relationship, they have left me completely in the dark and have provided no flexibility or communication on what should be a cut a dry issue.

As an out of state investor I used the RMS team for about 4 years. At first they started out great…read moreuntil the repairs started and i seen their true colors. They only use " licensed contractors ", which I believe with no confirmation, that the company they send out is part of there team. The company they used is nowhere to be found on the internet, over charge for simple repairs, and coincidentally other issues come up after they left. My particular property manager did not have my best interest as an investor but rather as a charity case for the tenants. I am in the business to make money and provide great housing for people. She was always argumentative about repairs some of which I declined and were tenant repairs. Things got worse when I decided to sell the property, which they would evidently lose money from monthly, and they instantly demanded all these fees. I would not use them again for managing any property of mine and would not recommend any investor use them as well.

I was hesitant about using a property management company for various reasons. This was my first…read moretime working with one here in Georgia, and I wasn't sure it would be worth it. But after my experience, I'm really glad I made the move to Rent Appeal. Communication has been great, everything has been handled professionally, and it's taken a real weight off my shoulders as a landlord. I'm now looking into having them manage my other rental properties as well. I hope after great reviews like this and more people go to them, they will still maintain the same quality and standards in what is getting them there. I will be sad if standards and quality decrease over time.

Rent Appeal has consistently provided the best customer service and expertise with my rental…read more Highly recommend!

Adrian is great to work with. It's been since 2010 that I have entrusted the care of my home to…read moreFlackwell Property Management. Our relationship has been via email and phone since I'm out of state, and if there is an issue that arises, I'm informed promptly. I have not had a problem with tenants or property management. All the details are handled by Adrian and his team, which is a great relief for me. Having Adrian as my property manager is a great decision. I would highly recommend Flackwell Property Management.

We had to leave our property in the middle of a kitchen renovation to move across the country. We…read moreare so thankful that we have Adrian taking care of our investment and handling the details that would have been impossible for us from such a distance. He finished up the reno and rented our house for us quickly and painlessly AND we are renting our home for more than we had originally planned. He found fabulous tenants and he handles everything on that end without a hitch. His fees are so reasonable. We HIGHLY recommend doing business with Flackwell Property Management.

I think it is sad and ridiculous to take someone's money, not run their credit or check rental…read morereferences and once you see they're identification to deny their app saying that a person with nary a conviction, eviction, bankruptcy, no outstanding landlord debt and a credit score in the 600s didn't accumulate enough points!? And when I questioned what the item on my report that resulted in the adverse action received NO RESPONSE...why? Because there wasn't one, I verified this with "Leasing Desk" the screening platform they use (aka Realpage) and there had been NO INQUIRIES FILED- I have the report from them. Discriminatory thieves and liars, it's amazing that now the properties I viewed have all been lowered in price and the leasing agent that shows are showing these houses daily but NOONE has cleared. I understand application fees are to cover administrative cost but if you don't check references, don't pull a credit report what in the world are you getting paid for?? Sad state of affairs- don't waste your money

I recently just moved from one of the homes up for rent. Upon moving in the house I advised the…read morelandlord that there was mold in the home and that the blinds in the home were old and nasty. I was advised that the mold was taken care of. Lived in this home for 2 years almost Upon moving out the mold was very noticeable and nasty looking. If you move in these homes they are only covering up issues. I paid my rent on time every month and gave these people their house back the way they got it. I did everything by the book. Now It's time to give back my deposit and they are trying to charge me $300.00 for what they say are venetian blinds, the blinds in the home probably came from Wal-Mart if not the dollar store, They charge $35.00 for light bulbs and $100.00 because they say I messed up the trim on the kitchen counter but upon the walk through the lady who did it states that the home was rentable during my walk through. I'm calling their corporate office because I want my $435.00 back to charge someone $300.00 for blinds is excessive and down right wrong. Yes I am pissed because I lived their 2 years and never paid my rent late, I had issues with the air-conditioning and water heater that they stated they fixed before I moved in and they both went out on me during the summer and they took their sweet precious time coming to fix it because they don't really have a real maintenance department, their maintenance department it's the leasing lady's husband. You can rent from these people at your own risk but I am telling you they are liars and I will write a review on every website that will allow me to keep honest hard working people from getting ripped off like I did. Next I am going to Zillow.

We had the opportunity to work directly with Olga Palmer, and she was extremely responsive, highly…read moredetail-oriented, and consistently kept our best interests in mind. She worked closely with the contractors to ensure all necessary updates were addressed in a timely manner. I would highly recommend both Olga and the company. Thank you.

I'm a landlord of a single family house in the Atlanta area. For the past 3 months, their…read moremaintenance department told me the house needed urgent deck and interior ceiling stain repair. Due to medical reasons (brain injury), I did not respond. On March 17, they emailed me to say if I didn't deposit $4600 to cover the work, they'd do it and stop forwarding rent payment. So I sent the funds and approval. Since then, no work has been done. I've asked repeatedly when it would start, with no response. RW kept telling me how urgent the work was - but once they got my money, suddenly the urgency is gone. I am talking to my real estate attorney about this today (4/13). If the tenant is injured due to work RW didn't do despite being required to by contract, that liability is with RW. Last Year RW was bought by a Japanese real estate company. Don't know if that's why their service is so poor, but not surprising.