I had an amazing experience buying a used BMW at International Auto Outlet in OH. Everyone was…read morefriendly, professional, and dedicated to getting me the best deal possible. The car looks and drives like new. Highly recommend them to anyone seeking quality!

Last week after getting yelled at over the phone from Bob the GM, the business owner STILL HAS NOT…read moregotten in contact with me. At this point I believe I need to seek legal council due to Bob refusing to give me the owner's contact info or even passing along a message to him. Bob and Tony needs to have a conversation about one, not selling death trap cars to first time car buyers. How to not commit literal fraud. And how to speak to a customer.

These folks get customer service. The professionalism and workmanship is second to none…read more It is very easy to make appointments and track the status of your vehicle via their website/mobile app. While pricey, you expert mechanics that will treat your Toyota as if it is their own while in their shop. There are luxurious leather seats with Keurig coffee varieties as you wait, but I highly recommend using their free shutle service. The driver, Leo, is a real card that tells fantastic stories as he carefully threads through traffic, keeping you entertained until getting you to your destination safely and quickly.

I went there today for an oil change. I had called earlier in the week to schedule it at 9:00…read more When I got there, it took a while for someone to help me in the service department. Then when Abby checked me in she told me that it would be a 90 minute wait. I was a little surprised and told her that I had a 9:00 appoitment. She said that she knew but it would still be 90 minutes since they don't have an express lane like other dealers. I told her again that I was not looking for an express lane, that I had made an appoitment. She continued to insist it would be 90 minutes. I decided to wait because I had a coupon for almost 1/2 off of an oil change. At 9:45 they send me a video of my car on the lift. It still had the old filter on it so I am willing to bet my car with a 9:00 appointment sat there until 9:45 until they started working on it. My car was done at 9:10 which seemed like a reasonable amount of time for a car to get an oil change and inspection done. This again reaffirmed in my mind that my car sat 45 minutes before being worked on. Don't be fooled into thinking that having an appointment means that they are going to work on your car at that time. Don't be fooled into thinking that 4 or 5 service advisors standing at their desks doing nothing means one of them is going to call you over to work with you. I don't think I will be taking my car back there.

We had an excellent car buying experience from Cincy Automall. We were looking at a car on their…read morelot from over 3 hours away. James sent us additional information and pictures to help make our decision to come see the car. He placed a courtesy hold on the car while we made the long drive to see it and purchase the car. The dealership had a giant American flag and preferential parking for veterans which impressed me. James didn't use the typical high pressure tactics of most car lots but instead treated us like family. I highly recommend Cincy Automall. Their prices are very competitive and their associates are top of the line.

I purchased an SUV in cash. During the transaction, I was explicitly promised a second key that was…read morelocked in their vault, which was to be sent with the title. When the title arrived, Cincy AutoMall had entered the wrong address on the official state paperwork, forcing me to pay out-of-pocket to correct the title myself. Furthermore, the second key was never delivered. Over the last few weeks, I have called repeatedly seeking a resolution. Each time, I was promised a callback which never happened once. Now, they offered for me to pay out of pocket for the key they promised because they say it was either, sent to the wrong address, lost in the mail, or they promised a key that didn't exist. Within weeks of purchase, the vehicle also required $7,500 in major fuel system and transmission repairs. While I accept used vehicle repair risks, failing to honor basic sales promises and ignoring customers post-sale who is trying to resolve the issue reasonably is unacceptable business practice. All I am asking for is the second key I was promised. I will be pursuing resolution through the Ohio Attorney General's Consumer Protection Division and the Ohio BMV if this is not resolved by the end of the week. Buyer beware.

We bought a used Certified Pre-Owner GMC Acadia from Dan Fiehrer. We were very pleased with the…read moresales process. Dan was easy to work with and we felt no pressure. He made sure the car was detailed and ready for us when we arrived to accept delivery. We had one issue that was handled perfectly. The 172 point GM CPO inspection showed the tires at 10/32's of an inch (nearly new). Right after getting the car, I took it to Discount Tire who found the tires to be at 5/32's (needing replacement at 4/32's). I sent Dan an email and within 10-15 minutes, William in Service called me. He said that there had been a mistake on the inspection and agreed the tires were original to the car. He offered me a free replacement of the tires and asked what kind of tires I wanted. I told him and they were promptly installed them, leaving me a very satisfied customer. We live nearly an hour away from Fiehrer but will be back the next time we need a vehicle!

Service manager lacks knowledge and needs additional training on how to follow GM processes. I…read morewould recommend some additional training.

Alina is amazing! She was incredibly friendly and helpful and communicative. I would give her my…read morebusiness again if I was in the market for a second car. We were quite happy with the deal we made and adore the car! Go see Alina!

It was a much more pleasant experience than I feared. I have some knocks on it. They didn't charge…read morethe EV when I picked up like I asked. They did change the brakes (I think). They messed up the registration paperwork. Based on that I can't give them five stars.... But friendly staff, easy process and car was fine (I was worried I'd have to do more work but so far no issues).

There's no where I'd rather go for a used car than this place! Hank is a great guy and has an…read moreincredible team, they make sure you get the best value for the money you're paying. I live in California but whenever I'm' in Ohio, I make sure to stop by just to say hi!

This is the most unprofessional car place I've ever had experience with. They sold me a car with a…read moreblown motor. I had the car 4 days (total). I put it in the shop and was told it needed a motor. Hank, tells me I need to pay more $$$ to get another vehicle. Then changed it to pay more $$$ to get the same vehicle back, claims it was misdiagnosed and they replaced the spark plugs.. I bought the car March 13,2026 and it's now June 13 and I still don't have a car. This place shouldn't be open as a business. the absolute worst business...

This place is exactly what I was looking for. I find it hard to trust someone with my car, but…read morethese guys blew me away. They offer a warranties on their services (including lifetime on brake pads not including labor). They had a comfortable place to wait and even offer free secured wifi. I saved about $400 from if I was going to go to the dealership, got a better promised warranty, and even got my car detailed at the end of it all. I am more than willing to drive the 30 minutes to get exceptional customer service, car service, and peace of mind while I drive. They won a lifetime customer outta me!

Would give a zero star if I could! Absolutely the worst car experience I have ever been through!…read moreSold me a damn Lemon after lying repeatedly to me about the issues! My fault for trusting a crooked man! DO NOT BUY A CAR FROM HERE!

Job. Everything was as he said... When there was a discrepancy about a dock fee... He made it…read moreright. It was a very good experience.

We have bought 3 new and 2 used cars in the past 7 years from Busam. Mike Silvati, who sold us the…read morefirst 4 has always been great. Tammy in Service has always been great as well. Until... I changed the wipers on my Crosstrek with good wiper blades for about $25. My wife was going in for an oil change on her Impreza the following week, so I said to just have Busam change them. They were cheap looking blades and they charged her $114. I called and ended up at the Parts Dept who I was told sets the prices. They didn't care. His attitude was 'oh well, that's the price'. A few months ago, my daughter bought a used Forrester for around $10,000. She is single income and is just starting out without much money. A few weeks alter before she even made her first payment, the engine blew. Busam said it is an $18,000 repair. Her insurance investigator inspection noted the oil was black and there were metal shards in it. So, after absolutely nothing from Subaru except unreturned phone calls and an empty promise for $4000 off the purchase of a new vehicle (the promiser doesn't work there anymore) we ate the almost $9000 loan. My daughter talked talked to JP, who can't seem to understand why she isn't happy. He offered no apology or empathy, just a smug attitude. So Subaru lost a proven good customer who is $9000 poorer. And in case you are wondering, extended warranties are useless. Try collecting on one sometime.

Awesome service department,especially Adam, I had a real nasty, rude experience at Kerry Buick GMC,…read morethat Adam and the staff took care of promptly and with a smile. Very professional and courteous, felt like a member of the Buick family. Thanks again Fiehrer and Adam you've restored my faith in buying a Buick GMC, I will tell my friends and peoples of your wonderful service.