I had an amazing experience buying a used BMW at International Auto Outlet in OH. Everyone was…read morefriendly, professional, and dedicated to getting me the best deal possible. The car looks and drives like new. Highly recommend them to anyone seeking quality!

Last week after getting yelled at over the phone from Bob the GM, the business owner STILL HAS NOT…read moregotten in contact with me. At this point I believe I need to seek legal council due to Bob refusing to give me the owner's contact info or even passing along a message to him. Bob and Tony needs to have a conversation about one, not selling death trap cars to first time car buyers. How to not commit literal fraud. And how to speak to a customer.

These folks get customer service. The professionalism and workmanship is second to none…read more It is very easy to make appointments and track the status of your vehicle via their website/mobile app. While pricey, you expert mechanics that will treat your Toyota as if it is their own while in their shop. There are luxurious leather seats with Keurig coffee varieties as you wait, but I highly recommend using their free shutle service. The driver, Leo, is a real card that tells fantastic stories as he carefully threads through traffic, keeping you entertained until getting you to your destination safely and quickly.

I went there today for an oil change. I had called earlier in the week to schedule it at 9:00…read more When I got there, it took a while for someone to help me in the service department. Then when Abby checked me in she told me that it would be a 90 minute wait. I was a little surprised and told her that I had a 9:00 appoitment. She said that she knew but it would still be 90 minutes since they don't have an express lane like other dealers. I told her again that I was not looking for an express lane, that I had made an appoitment. She continued to insist it would be 90 minutes. I decided to wait because I had a coupon for almost 1/2 off of an oil change. At 9:45 they send me a video of my car on the lift. It still had the old filter on it so I am willing to bet my car with a 9:00 appointment sat there until 9:45 until they started working on it. My car was done at 9:10 which seemed like a reasonable amount of time for a car to get an oil change and inspection done. This again reaffirmed in my mind that my car sat 45 minutes before being worked on. Don't be fooled into thinking that having an appointment means that they are going to work on your car at that time. Don't be fooled into thinking that 4 or 5 service advisors standing at their desks doing nothing means one of them is going to call you over to work with you. I don't think I will be taking my car back there.

Be cautious of pressure tactics and deception from this dealer…read more I purchased a car from Cincy Auto Mall last year after seeing it listed on CarGurus. The vehicle was advertised at a much lower price than what I was ultimately charged -- over $10,000 more. During the visit, the salesman rushed me through the process and was distracting me while I signed the paperwork, which I now realize I should have reviewed much more carefully. After I noticed the issue and followed up several times, no one reached out to make the situation right. Even when the state attorney general's office contacted them, Cincy Auto Mall refused to make any effort toward a fair resolution. It was my fault I didn't catch the price difference, but the lack of honesty and accountability from this dealership is unacceptable. I'd strongly caution anyone considering buying a car here from here because of their poor customer service and deception.

These thieves and shysters stole my son's money by selling this young kid a car for more than it…read morewas advertised for on a bait and switch on a vehicle that was supposedly "just damaged" on the lot. Stay far away from these bad people.

We bought a used Certified Pre-Owner GMC Acadia from Dan Fiehrer. We were very pleased with the…read moresales process. Dan was easy to work with and we felt no pressure. He made sure the car was detailed and ready for us when we arrived to accept delivery. We had one issue that was handled perfectly. The 172 point GM CPO inspection showed the tires at 10/32's of an inch (nearly new). Right after getting the car, I took it to Discount Tire who found the tires to be at 5/32's (needing replacement at 4/32's). I sent Dan an email and within 10-15 minutes, William in Service called me. He said that there had been a mistake on the inspection and agreed the tires were original to the car. He offered me a free replacement of the tires and asked what kind of tires I wanted. I told him and they were promptly installed them, leaving me a very satisfied customer. We live nearly an hour away from Fiehrer but will be back the next time we need a vehicle!

Service manager lacks knowledge and needs additional training on how to follow GM processes. I…read morewould recommend some additional training.

After doing extensive online research and shopping, a car on their lot caught my eye. It was to be…read morea graduation gift for my son. It was my first test drive. A 2016 Volvo XC70 Platinum. It drove beautifully with a few minor concerns. My salesman, Dolphus, was very helpful and mitigated my concerns. I expressed my concerns to him, and I made an offer. I LOVED the car. It had minor cosmetic blemishes, but it was mechanically sound and priced accordingly. Very safe and reasonably priced car. My concerns were taken care of, and before paying for the car, Dolphus insisted i take another drive. I did, and i payed for the car. My son loves it! And so do his friends. And now im jealous my son has a nicer car than me! Thank you Dolphus, and Automotive Connection, for making my buying experience wonderful, and my son's senior year of high school memorable!​

It was a much more pleasant experience than I feared. I have some knocks on it. They didn't charge…read morethe EV when I picked up like I asked. They did change the brakes (I think). They messed up the registration paperwork. Based on that I can't give them five stars.... But friendly staff, easy process and car was fine (I was worried I'd have to do more work but so far no issues).

This is the most unprofessional car place I've ever had experience with. They sold me a car with a…read moreblown motor. I had the car 4 days (total). I put it in the shop and was told it needed a motor. Hank, tells me I need to pay more $$$ to get another vehicle. Then changed it to pay more $$$ to get the same vehicle back, claims it was misdiagnosed and they replaced the spark plugs.. I bought the car March 13,2026 and it's now June 13 and I still don't have a car. This place shouldn't be open as a business. the absolute worst business...

DO NOT GO TO THIS CAR LOT!! They scammed me! I bought a car from them and the 3rd day I had it, the…read moreengine blew. The car is NOT RUNABLE and the price to get it fixed is the price of a whole new car. The owner was beyond rude and disrespectful and basically told me to take him to court about it. He would not give me a different car let alone even my money back. They do not have any mechanics at this car lot to look at the cars, and they are pricing the cars based on year and car type. Highly DO NOT RECOMMEND this place!

Would give a zero star if I could! Absolutely the worst car experience I have ever been through!…read moreSold me a damn Lemon after lying repeatedly to me about the issues! My fault for trusting a crooked man! DO NOT BUY A CAR FROM HERE!

I got my 2 serpentine belts and tension pulley done also with an oil change they were fast and…read moreefficient. Thanks again

I recently purchased a Subaru Ascent from the good folks at Busam Subaru. It was the most hassle…read morefree car purchase I have ever made. I got a fair price and was treated well by all their employees. My salesman, Jerry, was very helpful during the whole process, and knew his products well. The excellent tutorial he gave on the vehicle technology after my purchase was outstanding.

Job. Everything was as he said... When there was a discrepancy about a dock fee... He made it…read moreright. It was a very good experience.

Awesome service department,especially Adam, I had a real nasty, rude experience at Kerry Buick GMC,…read morethat Adam and the staff took care of promptly and with a smile. Very professional and courteous, felt like a member of the Buick family. Thanks again Fiehrer and Adam you've restored my faith in buying a Buick GMC, I will tell my friends and peoples of your wonderful service.