Even sweeter, they sent a card with the paw prints. Class act. So sweet, they all signed it. read more

Sylvan Veterinary hospital - Athena - Veterinarians Near Me - Modesto, California

I'm really disappointed in the service that we received. Today we had a dying cat in front of our house which is a stray. He looks so out of and our heart was breaking for him. I called a few vets. The first one I called was Sylvan, which I have brought my dog here numerous times I spoke with someone and asked them if they did euthanizing for stray animals that were in pain and dying, and they told me no that the finder would have to pay for all the costs they do not do any Good Samaritan services... and for that reason in itself I will not be bringing any of my animals here. I called village oak and they seen us straight away put the kitten down and were so kind not to charge... they said he has liver failure, assessed him before laying him to rest. I don't trust vets who only care about money and not the well being of an animal read more

Dr. Hart was absolutely amazing to my Frenchie Tank. I took my dog in with BOAS, and needing a pretty big surgery on his nose, throat and being fixed. She gave us the best reassurance we needed, explained how the operation would happen and the recovery process. My dogs surgery went perfect. He is home and resting. They have sent me text messages 2-3 times a day checking on him. Also, the Vet is clean and doesn't smell like dirty animals like most of the other vets. I would recommend this vet to anyone looking for care for their animals. read more

Sylvan Veterinary hospital - Our pup peaceful and resting after his procedure! - Veterinarians Near Me - Modesto, California

I didn't honestly think I would love my Vet place, I just assumed it would be a basic appointment, get information, and get my pets shots. Man was I wrong! They treat all of us, if we're all family, and their love and care for our pets is heart warming! I love every staff member and every Dr. we have seen! I recommend Sylvan Vet for everyone, you won't be disappointed for the love and care of your beloved pet. read more

Dr Tiffany Hart is amazing. Dr Hart really cares about her patients and the patients family. I bring my dog Honey to see her and she is so loving and kind toward her. Along with being patient with me due to my anxiousness when it comes talking about Honey's problems. I wished all Veternarians felt this way with their patients. I'm so glad I found Sylvan Veterinarian Hospital and have Dr. Hart as Honey's Dr. Dr. Hart is our gaurdian angel cause I know Dr Hart has Honey's best intentions when it comes to her care. read more

Sylvan Veterinary hospital - Honey - Veterinarians Near Me - Modesto, California

When my catDuchess ingested a sewing thread that became lodged in her intestines, I was terrified--not only for her health but for the cost of treatment. That's when Dr.Mercado at Sylvan Veterinary Hospital truly became our hero. From the initial diagnosis all the way through Duchess's gastronomy surgery, Dr.Mercado was professional, compassionate, and incredibly reassuring. They explained every step of the procedure in terms I could easily understand--and never let me feel rushed or overwhelmed. Their warmth made a daunting situation feel manageable. What impressed me most was how Dr.Mercado went above and beyond, even knowing I was on a tight budget. They worked creatively to prioritize Duchess's health while helping me navigate cost options, never sacrificing quality care. It's rare to find someone in veterinary medicine who combines such empathy with high-level skill. Now that Duchess is safe and recovering well, I know exactly where all my cats will be going from here on out--to Dr.Mercado and the team at Sylvan. read more

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Believe the hype! My dog has gone to 4 different vets and this was the best experience. Both the vet and the techs were super accommodating to my dog's nerves. They spent so much time making my dog comfortable before examining her and didn't try to upsell me on unneeded services like others. I full heartedly recommend sylvan vet read more

Sylvan Veterinary hospital - Veterinarians Near Me - Modesto, California

Wanted to do a review update because of Dr. Chelsea....She is by far the best kitty vet i have ever seen, and I am so thankful of her service! Thank you very much, Dr. Chelsea, You are beyond valued by this loving cat mom! read more

as the rescue coordinator of a very active northern breed rescue, i have had two occasions to use Sylvan. Both times the vets were beyond exemplary and brought so much knowledge and support I was thrilled. both dogs I am so pleased to have such savvy and caring vets near the kennel where I keep Norsled dogs. Thank you all for excellent service. read more

This vet is awful!!!! Today I had an appointment for my puppy at 10:10. Everyone is coming in after us and getting seen. Go up to the counter at 10:45 and was told by the girl that I'd have to wait another 40 min to be seen. For puppy shots? Don't make appointments and expect people to be on time if you're just going to have them wait around. Like I have nothing better to do. read more

Dr Justin Conner was wonderful. He explained everything to us and spent a lot of time with us. The vet tech was wonderful also, but I can't remember her name. Both really cared for our frenchie. read more

If you are looking for a Vet that will take care of your animal with all their heart, look no further. Dr. Hart did an amazing job with our dog Tiny. He was literally on his death bed, we had no clue what was going on with him. She was so attentive and did everything in her power to treat Tiny. We really appreciate everything Dr. Hart & Dr. Kakarla did for Tiny. Dr. Kakarla was really caring and kind as well. All around 5 Star Plus Treatment from these doctors and Staff. Thank You so Much! read more

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Our 15 year old cat took a turn for the worst on Saturday. Our regular (now ex-vet) was closed. It was time to put her down. Calling around we found Sylvan Veterinary Clinic. They explained the entire process . They let me take my time saying good bye. The entire staff was sensitive and caring. Thank you. read more

Customers first and learn how to accommodate. Bad customer service. And my dog was denied her medication today

Waited 40 minutes for an appointment then went to the desk and was told could be 30 minutes or more! Why would you not let the customer know the doctor was running behind from the beginning ? Also, she just needed a shot so I asked can a tech give the shot and was told uhhh no. Very poor customer service and won't be back . read more

I have been trying to get through to this place for days and when you hit the correct number from there recording it just gos to the recording again. Also there prescription pricing is double what others charge. I am not getting good service at all from Dr.Lin. she at first did well and even called a few days later to check on my Dog but now no apology on running out of meds and no way to reach them and now they gave me a prescription I can get filled . Do to the manner it was written. This has cost me much aggravation and time off my job. Not at all happy . Will be going elsewhere . After all of this.. answer your phones people. read more

Went to Sylvan Vet for over 20 years. Always loved it. Not anymore. This place is all about making money. They do not care about you or your pets. I quit going last year, with the new office girls being rude and uncaring, not intelligent enough to answer questions, or even understand the questions. The Vets all too busy. Only can get a Urgent care appointment. Loved Dr. Tiffany Cardoza Hart. Until she got too busy. Didn't return my calls or even have time to check her voicemail. I started going to Monte Vista Vet. But the other day my cat was sick and Sylvan Vet is only 10 minutes away. So I decided to try it. Went to a 10:30 Urgent care appointment for $90. The Vet says she would have to sedate my cat to check him, take bloodwork and urine sample and I could pick him up in a few hours. I agreed to pay $550. They left my scared stressed cat in his crate for four hours, while the vet was busy with Urgent care appointments. He had diarrhea all over himself and crate. When I called and got angry the vet decided to finally do the tests. Today my Cat is still sick I called thinking I could get a X-ray like the vet mentioned. But they wanted me to pay for another $90 for a urgent care appointment first. I decided I would go to Monte vista vet. I asked for them to send the records over, of course they didn't and are now closed. I do not recommend Sylvan vet. So do not take your pets there. They are greedy and uncaring. They do not provide quality care for the pets. I will not go there again. Edit: Someone named Jennifer called me. Saw my bad review on Facebook on their page. Thought she wanted to try to make things right or apologize. Just argued and wanted to prove me wrong like I was on trial or something. At the end, she wanted me to say I wouldn't be back. She kept pressing. Saying you are unhappy with us, and want us to send your cats records somewhere else. So does that mean you are not coming back. I said I can't tell the future we might have a emergency with one of outlet pets. But she kept pressing. Finally I said, ok, I won't be coming back! Very rude. What a awful place Sylvan vet that's turned into! read more

I called at the end of July to get a flea pill, one pill, and was told I couldn't order it until Aug 8 that's when my pet was due for one. I called Aug 8 and placed the order. Today, Aug 21, I still haven't got the text saying g it was ready. I tried calling 3 times and the first 2 calls as I was on hold the call dropped. The 3rd call I finally talked to Jodie who said a pill was ready in July! WHAT!?!? This, along with other issues, is the reason I do not recommend this Vet. They are unorganized, slow, and not efficient at all. DON'T BRING YOUR PET HERE!!! read more

We have been patients for 15-17 years, and have always been happy/satisfied, the customer service was always top notch. However when I have needed an appointment recently for my dog they are automatically referring us to Sylvan emergency because they are too full/booked/busy. In the past they would always ask what's going on with my dog and talk with the doctor before turning us away. Very disappointing that they do not have this process in place any longer or that the receptionist can make the determination on their own to turn clients away. In addition my original doctor has left and the newer doctor is also gone now. read more

Sylvan Vet needs to get it together with their phone systems and some receptionist. I absolutely dread calling. Anytime I call the call wait is ridiculous! I have to wait 10 and 20 mins at a time. Which I do understand there is other patients ahead of me. The problem is that this morning I call and I am told there is 4 patients ahead of me. Ok I will wait. Remind you I am returning Dr. Pam's phone call from last Thursday because she was out of office last Friday to discuss about my unwell dog. The phone rings back to the office after a 15 minute hold. The same girl picks up and asks me if I could hold again that there is 5 patients ahead of me. I reminded her that she told me only 4 patients 15 mins ago. She said yeah well we are hecka busy this morning. Really? I take 3 of my 4 animals there and spend buttloads of money in your office and expect better reception then I am receiving from these young ladies who answer these phones!! I am tempted to remove myself, and animals and go elsewhere for care. This has become the norm around there and I am becoming fed up! I am asking the owner to please fix this problem and get a better phone system. read more

The office people are nice, the vets are nice. I was happy to pay for my dog's check up A few weeks ago...and when I was told he had a slight ear infection on one side, I was happy to pay for the anabiotic pack they put in his ear. They recommended I come back two weeks later just to make sure his ear had cleared up. I had no idea this follow-up appointment would cost me anything. I assumed the follow up was included in the original exam fee and anabiotic treatment fee- I wasn't told otherwise. After a 2 minute ear check, I was charged $50. I don't mind paying a small office visit fee but I thought $50 was a little steep. I paid less for vaccines when we were in Tracy! I understand inflation... But $50? Is that normal? For a quick recheck of an ear? Now I know to ask about the cost of everything before I go. I probably would've skipped this one since it was pretty straightforward and my dog was doing just fine. . Live and learn. read more

We've seen dr hart and her team since 2019, and we are so thankful we found them. Wait times can be extensive sometimes but it's always worth the wait. The reception team is always very friendly and helpful in person and over the phone. I would recommend this place to anyone looking for a quality vet. read more

I took my pet cat of 10 years old to get blood work and vaccines updated. I asked 3 times not to get anesthesia or sedation because I already knew about the side effects of sedation. They had me sign a contract of adhesion, which means "They have the final say for sedation if needed for the safety of the staff and my pet!" I was tired from work and unfortunately I did sign for the sedation. I also originally asked for the 3 year vaccines, but the Doctor told me that I needed to get the 1 year because they have lower side effects. I replied ok let's get the 1 year. I received my pet back 3 hours later and she started looking loopy. They told me that is normal and for me to monitor her for 24 to 48 hrs for any changes. I also received the bill and it showed they administered the 3 year vaccines that they told me not to get! She passed the next day and they blamed me!! read more

my special thank you to all the front desk girls that been always kind with my and my Brida that passed June 17 , 2023. thank you Dra Hart for been such an Angel and lovely doctor, so happy that you are on our life's . all the vet doctors there are wonderful each one of them are professionals wonderful people ! I couldn't live with out this wonderful people that care so well for my animals ! thank you for all the technicians that was doing the fluids 3 times weekly on my Brida ! very special care people ‍ Dra Pam saved MaryHope my sweet cat that I found dying on the streets .. today she is a special cat and beautiful ! thank you Andrea Ney read more

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The hardest thing to do is putting your fur-baby down and the love and care you have showed made it a little easier. Today I was not expecting this but I received a sympathy card with my girls paw prints and something to plant. Of course the water works from my eyes flooded the place. It was just the other day I mentioned I wish I had done her paw prints to. The Lord knows our hearts desires..... again thanks to everyone who mad the hardest day bearable. read more

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Today the manager decided to call me to tell me we should part ways because they have not been able to meet my standards. She is absolutely correct. Everything that has went wrong is a reflection on the manager. First vet visit they miss a double ear infection during a Wellness exam - full on double ear yeast infection! Another visit they prescribed my dog's medication and they gave me too much for a couple dogs and not enough for others. So here I am under and over medicating - having to return for more medication because you know, I don't have a life. Your team really needs to get their act together. I take the health of my dogs very seriously and it seems like your team is very disorganized. I'm really disappointed in the nasty phone call I received today as if any of the above was my fault. I have every right to be upset and to be frustrated but I've kept my cool with every call and visit until today! If your calls are recorded - listen to them! I was NEVER rude to your staff!! read more

I use to take my animals to this vet office because it was close to home. They're usually busy, quick with service, and a little pricey. That can be good or bad depending on your needs. I have 4 animals, and like to do annual check ups on them all. One of my cats has hyperthyroidism and needed to be tested to confirm if his medicine dosage was still effective, to be able to get more refills for the medicine. My male cat had already been seen at this office 3 times in the past year (has a file), and the office was verbally told as well as given medical diagnosis paperwork informing them of his hyperthyroidism diagnosis. I scheduled an appointment to have him tested to check what his thyroid levels were and to get a new prescription for his medicine. I explicitly asked if the test they were doing would provide thyroid results because this is what I need for the new prescription and was told they understood and provided pre-test care instructions (no food or water passed a certain time) and to give a sedative before coming in for their safety (normal for this male cat). I brought him in for his appointment, and it was done quick without issues (Cost = ~$200 for sedative and test). I received a call from the vet in a couple days to discuss the test results. The vet introduced herself and confirmed I was my cat's owner. The vet then informed me that my female cat's results were in and it looks like she has hyperthyroidism. However to be 100% sure they would like to run a test to check her thyroid levels again for comparison and asked if I wanted to get that scheduled (Cost= +$150). I informed the vet that my male cat does indeed have this diagnosis already (been about 2 years at this point), and that I'm not willing to pay for another test to receive a diagnosis he already has. We wrapped the call pretty quickly, and I haven't taken any of my animals back since. I highly recommend Ceres Veterinary Clinic or Standiford Veterinary Center over Sylvan Veterinary Hospital for your animal health needs. read more

The wait time for your appointment is ridiculous, three times in a row. The receptionists checking you in for your appointment need to be more receptive and not ignore you for 5 minutes. The Vet Dr was excellent and the check out process was good! read more

They are a very caring organization. The staff really care about animals and they check up on them afterwards.

I've always taken my dogs to this vet and really like Dr. Cardoza. I recently got a puppy and had been trying to schedule an appt for the past week but can't seem.to get anyone on the phone...I just sit there on hold until I give up after 15 or more minutes. I've also done an appt request online but no luck with anyone getting back to me. After a week of trying, today I reached out to a different vet..they answered their phone right away and I was able to get an appt for my new puppy next week. read more

This Place is amazing...SO happy we decided to come here! THANK YOU TRAVIS T FOR THE RECOMMENDATION I can say my sons Dog Diamond 4 yrs old & my Daughters Handsome cat Cozmo 10mo had an amazing experience with Sylvan Vet. Diamond has always been a shy dog. I was very worried about how she would act. She hated the other vets. They always had to put a muzzle on her. At Sylvan Vet they didn't need a muzzle they made her feel comfortable and as a NaNa that made me feel relieved! They always kept me updated by phone or text and answered all my questions plus more. Everyone has been amazing, kind, patient, helpful, caring, and most of all everyone has showed love I truly appreciate great people! Travis T and all the employees YOU ARE AWSOME! Thank you deeply for showing love and affection to my furry Grandbabies PROUD NANA! read more

One of our cats became ill. We couldn't take her to our "old" (note the quotes) vet because there were not any appointments. So, first we took her to an emergency vet and waited and waited forever and could not be seen (they told us after waiting 4 hours that we would have to wait another 6-8 hours). It would have been cruel. We took her to our "old" vet this morning (again note the quotes) vet and waited and waited and became exasperated (it was an emergency but not a serious one). Serendipitously, a girl also waiting to be seen told us she usually uses Sylvan but couldn't afford them but she gave us the phone number and we called and THEY gratefully could see us. We weren't expecting much. But, what a fabulous difference. Dr. Hart is amazing. The wait was not long, the waiting room was clean and efficient and the vet was seriously the nicest vet we had ever seen. What a sensitive caring wonderful place. They took care of our cat and we liked it so much we immediately transferred care over for all of our cats to them from their "old" vet. I have never been happier with an animal hospital ... I can't begin to express my gratitude. This is definitely the place. WOW!!!!!! read more

I am done! I was taking both my dogs here, but their front desk is a mess. The last 2 appointments I have waited over 40 mins to be seen, and this last time, I walked out. I watched people come and go and I wait and wait. Then the lady next to me mentioned her appt was 20 mins after mine. I asked again if I was next and told " we are getting a room" (2nd time told this), and then they call the girl next to me. How is 12:15 appt going before 11:45 and it's 12:25? Last time, I had a cast and used their "text option," and sat in my car and waited. Texted again and nothing. No one ever responded. I had to call back in, sit on hold, and let them know I had been sitting out there 30 mins waiting. And I had called in 30 mins before my appt to tell them I was coming but couldn't walk. They told me to use the "text option." And still had to wait another 15. If I am on time, then why can't they? If one of the many front staff had said, " I am sorry you're still waiting," it would have helped. But they just ignored me. Even when I asked " how much longer" the first time, you would think you would remember I AM STILL WAITING! This place is pricey, so I will go spend $ elsewhere. Saying " you're busy" is not an excuse. We are " all busy" and your time should not be more important than mine, especially when I am paying for it. If you're going to double book, then have courteous staff that can handle it. Pro- Your back office staff is great! read more

Absolutely AMAZING! I have 2 frenchies and one has been a little special since she eats rocks... took her in to be seen & they are so amazing. A little pricy but the level of care was worth it. Had an absolute horrid experience at another vet with my other dog & her puppies. Brought her here and the team again was amazing. Brought the puppies for a liter exam and it was fabulous. One of my pups has hydro head and I want to do everything possible for her. They were able to answer all my question and promised to do everything they can for her. We started treatment ( she was 4 weeks old) and now at 7 weeks it's been VAST improvement in her development. I can say enough great things about the team here and will never go anywhere else with my babies! read more

poor costumer service at the desk , the desk attendant was rude and not very helpful with my questions .

My dog was attacked by two other dogs and was hurt really bad. Dr. Chelsie and crew took good care of him. They were so nice and helpful. I won't take my pets anywhere but here now. I don't even mind the 30 min trip from Manteca to Modesto. There's a lot of vets of there but I recommend this place. read more

The vets and techs are wonderful. This is specifically for the receptionist and office staff handling phone calls. We've been bringing our pets here for several years. A few months ago, our pet passed away at home just before Thanksgiving and we wanted her cremated. They said it would take a few weeks. I waited until after the holidays to call and they told me it was only six weeks and the ashes had not arrived, but I should be getting a call some time next week. Waited that week and no call. Called the following week, and after putting me on hold for quite a while, they said my pet's ashes were there and they left a message on the 26th. Of December. This was now the latter part of January. I checked my voicemails and phone activity, thinking maybe I missed it because of the holidays. No voicemail. No missed call from their phone number. And even if I did miss their message, why was I told to wait another week and that her ashes had not arrived when they had supposedly been there since December 26th? I most certainly would have picked it up right away. While we are grateful to finally have our pet's ashes back, this whole incident caused us unnecessary stress in an already difficult time. Better office organization. Better training in office etiquette. Something needs to be addressed, so this does not happen to another family who is grieving. read more

Dr Hart is wonderful. Caring and compassionate. Staff are all nice and caring also.

Sylvan has been my vet for a number of years now, saved one cat that I was told was dying, takes very good care of my new cat. Congratulations for being the voted the best veterinarian business by neighbors in Nystrom, Randy, September area of the Neighborhood. https://nextdoor.com/neighborhood/nystromrandyseptember--modesto--ca/favorites/ read more

This is not a review. I've yet to establish a relationship within this business, but I would like to address a reviewer, @ Jose V. What on earth would make you think you should or could drop your children off at a private facility? Do you not understand that if anything were to happen to those children while on that private property, they would be held liable? It sounds like you may need to work with the school and other parents to find an acceptable, legal resolution, and how dare you come here trying to make this establishment look bad when THEY ARE in the RIGHT and YOU ARE in the WRONG especially with your terrible grammar and spelling! I've read many things that really make my head spin, but I must admit this one really stirred me the wrong way. Just to think you are actually a PARENT!! What morals and values are you teaching your children? For sure, accountability isn't one. Also following rules. You should be embarrassed and ashamed! Do the right thing. Do yourself a favor and remove your comment/review. Your behavior is unacceptable, childish, and irresponsible. You are not intitled. You are whining and crying because you did not get your way! What a pathetic monstrosity! ..and no, I'm not a client like mentioned earlier, just a civilian researching review in an attempt to find new care for my puppy. I will, however, now make an appointment. I respect the fact that this facility follows the rules they are on top of things. I also love how they care about their reputation, which means they would go above and beyond to care for their clients. They follow their reviews and reply accordingly. read more