Absolute nasty business, and I wish I could give them -100 star…read more Their name is sports experts but they are actually the expert for rip you off. We rented a few ski sets and when we return it, they claim the ski is cracked and charged me $350 for it. The "crack" is almost invisible, and more importantly, it could totally be a normal wear and tear. The "expert" Keiran admitted we are "unlucky" that the ski broke on our hands, totally despite the fact that the ski could reach its lifetime. If they rented out the ski out 20 times and it broke at the 20th customer, the unlucky 20th customer must replace the whole set? What a business! And despite they claim they are the "expert", they messed up my daughter's snowboard, and give her (10 year old) a snowboard for 5 year old, according to the snowboard instructor at sunshine village ski site, however they gave me refund at last. I bet that's the reason that they claim the ski is broken and charge me for that. The refund is like 20 somthing and the charge of the ski is $350, and tax on top. Generally, nasty place, if you don't mind to be ripped off, please continue to shop there.

DO NOT RENT FROM HERE!!!!!! My father and I rented two sets…read moreof skis and were told by a sales associate "Make sure to get the insurance, because there are a lot of rocks out there." We bought the insurance, as recommended. Sure enough there were rocks and the cheap skis cracked. When we returned them we were informed that the actual ski was not insured and were forced to pay for both pairs. Why have any insurance if not to cover the skis?? Simple con. The manager came out yelling "You should have skied where you were supposed to." "My sales people told you about what the insurance 'covers'." (Which they didn't). We hadn't gone under a single rope or out of bounds part of the mountain. I do not appreciate being called a liar or swindled. They give you cheap skis hoping you break them so you are forced to pay for them. Greasy. Also, do not buy your goggles here either, I bought a pair and got to the car realizing they were heavily scratched, they would not take them back. Been skiing 29 years and this takes the cake.

I recommend this business if you make over $400K per year…read more Very expensive! Even for the on sale items. In their defense they focus on high-end name brands that are trendy and label lookers.

This is a great store to drop in and shop for your outdoor gear and apparel. Staff are always very…read morepleasant and helpful as well as knowledgeable. If you hunt around you may find some real bargains. I have when I took the time to check out everything they had. Good selection and quality products. Lots of recognizable brands. Check it out you won't be disappointed.

Amazing service! It's my first time visiting Banff and I forgot my fishing gear. I went here to get…read moresome things and they went above and beyond to help me with licensing, getting the right gear, and letting me know the best places to catch fish. I went from having no idea where to go, to having confidence I was in the right spot with the right gear. I ended up catching a nice brown trout because of them. Highly recommend this shop!

Canmore is pretty much the only city you can get gear for fishing near Banff as the outdoor stores…read moretypically cater to hikers/climbers/bikers/runners. The crew at Wapiti were generous in recommendations for our light spinning set up and were able to help me get my permits for fishing for Banff and a day license although my son and I were only catch and release fishing. They sell lead free lures suitable for Banff and gave recommendations for locations along the Bow River in both Banff and Canmore although they have a variety of fly fishing and outdoor paraphernalia. Our first day we got skunked at Banff on the Bow River and snagged but we eventually were able to hook up to trout in Banff in Lake Moraine and along the Bow with new gear on a separate day and different spots along the other pedestrian bridge. Make sure to buy multiple lures if you're spinning cause there are a lot of trees and rocks to get snagged which are the structures that the trout tend to congregate. One thing they might not be able to help you with is FINDING PARKING near certain spots.

We had such a lovely experience from the get go. Eva was delightfully welcoming and…read moreenthusiastically charming. Our bikes felt like new and performed perfectly. We saw stunning panoramas from the trail and during our picnic lunch. We brought our panier along so we could bring lunch and extra clothing (call this a pro tip if you wish). PS not all bikes have a rack so you might want to reserve ahead if bringing your own panier, otherwise bring a backpack. Eva provided the best customer service and was the friendliest person we have met in Canada ever. Thanks.

The staffs are super nice and professional. Price is very reasonable. Certainly will come back if…read morewe have next vacation in Banff.

Amazing staff, affordable prices and great equipment! Usually rental skis, boots, poles, and even…read moreice skates have a terrible look or feel to them but the ones at Gear Up were in good condition and performed great on the mountain! The skates however are standard hockey skates so don't expect too much from those. The man that helped us was super chill and provided us with some pretty great skis. Definitely recommend renting from this place during your stay in the Banff ski area!

Rented demo package during "read week" February 2026. Even though the selection was limited due to…read morethe demand that week, Tom, provided boots and skis that I enjoyed the next 6 skiing days of our visit. The rental and return process was so efficient and quick! This is THE place for great equipment in Canmore, Canada. Oh, btw the price was terrific!

We came in looking for crampons for hiking the beautiful (but definitely snowy and icy) trails in…read morethe region... Paul asked if he could help us, and when I explained that we were looking for, he indicted the store did not rent them BUT I could get them over at Gear Up, spitting distance (sorry, Bronx boy), from Outside Bike & Ski. Wow! And before we headed out, Paul give us some very welcome tips on scenic drives in the area --- he didn't have to help us in either case, but this is what great service (and Canada!) is all about! When we return again in warmer times, we'll be sure to head straight to Outside Bike & Ski to rent some bikes. Thanks again!!!

My son and I were traveling in from Texas, and after a day skiing, we needed our new ski boots…read moreadjusted. We worked with Paul, and his knowledge, attention to detail, customer service and dedication to getting us the right fit in our boots was second to none. We can't thank him enough for taking the time working with us!!!!

I needed to get hiking boots for my son last minute and some warm weather clothes for my daughter…read moreand the selection was great and the staff was very helpful. I even left my son's shoes in the store after he left wearing the boots and they kept them for me for several days until I could come pick them up. The clothes are really nice and the brands and prints are on point.

I came to buy my grandchildren socks and gloves. The staff member Maureen was very helpful and I…read morewas able to accomplish everything in less than 15 minutes. The store was packed with goods. If you go there definitely ask for help as they know where everything is located Their stock levels are usually always high so at times can look a bit junky but it's because they stock so much. They carry mostly anything you could want in toddlers to children's wear. No trouble in recommending this store.

Great store and selection of climbing gear but the staff felt a bit condescending when asking…read morequestions about some of the different shoes they have in stock. Overall I would recommend the store if your looking for gear in the Canmore area but just be aware that some of your questions might be dismissed.

Legit telemark store. The only downside to telemark skiing is the challenge of finding a store to…read morecheck out gear. Vertical Addiction is a solid spot.