I had a problem with my spa that I purchased from Avalon, and called for help, on a Sunday, and…read morethey were not only open, but so helpful! Emma was friendly and patiently listened to my issue (low flow and temperature dropping from 104 to 92), and we determined I'd come in to buy a new filter. Again, being open on a Sunday is rare for Vermont businesses! When I got there, she also suggested several steps to remedy the issue and even wrote them down for me. When I got home and tried them, then added the new filter, the hot tub went back up to 104! Customer service like this deserves a huge shout out. THANK YOU so much Emma!

Avalon Pools is family owned and operated and is very much vested in great customer service and…read morequality products. They are very knowledgeable and know their way around pools and spas. Our pool was setup and installed as promised with quality workmanship and in a short time frame. I generally stop by to pick up various parts and supplies as well as to learn a few things when I have some questions. They do pool water samples to determine why chemicals you would need. Great people.

We bought a hot tub at the Champlain Valley Fair and it was delivered and installed within a couple…read moreweeks. The whole process was smooth and we love it!

Allen winterized our hot tub at a significant cost which we were ok with. Then in spring they came…read moreout to prep it after I filled it but it was empty again. Technician came out and could not fix it claiming it " must be mice" and " nothing we can do". I then received a bill for $455 for nothing but that. The hot tub they sold us has had issues from year 1.

Nice guys and pretty quick service, however I have a few concerns about their water delivery…read more 1 - The request for service section feature on their website appears to go nowhere. I submitted an online request and called a few days later when they never contacted me and had no record of it. I submitted again from a different computer as a test and despite getting another confirmation email, they couldn't locate either request. Not good when service is urgent. Best to wait until business hours and call. 2 - The invoice they provide has no record of the amount of water they delivered. Was it 1800 gallons or 10? When a delivery is poured into a well, it is tough to determine how much they poured in since a lot seeps into the ground. Since they charge a flat rate regardless of how much they deliver, it's tough for a consumer to know they got their moneys worth unless its into a pool where you can see the volume. Prob won't use them again

From the owner: Fresh Water Haulers has been in business for over 16 years. The current management took full…read moreownership of the business on the first of September, 2003. We haul water for Pools, Wells, Reservoirs, Ponds, Ice Skating Rinks and more. We rent out trucks

We had Eric and his crew install the 27' Coliseum pool last week…read more Crew was incredible. Very professional and hard working. Pool came out absolutely perfect. Highly recommend. Thank You David Clark

Folks, Todd Bessery and his crowd will disappoint you in you're looking to invest in a pool. I've…read moreattached photos, they are hiring unskilled laborers and passing them off as professionals in the field. My installer Jeremey (he's out Rutland and you should wonder why Todd is drawing help from so far away) neglected to make a check list of the pipes and wires that are to go into the pit that plumbs the pool to the equipment that runs it. He then instructed me to have our electrician bury the grounding wire to the pool which prevents electrocution because he forgot to put it in the pit. He was fine suggesting we pay our electrician 175.00/hr to dig ditches where he collected the money to be responsible for this. They recessed the pool in our yard. The overestimated the pit measurements because they don't understand grading or water away concepts so rain and mud doesn't slide into the pool. Our surrounding grounds that sit much higher than the pool. They told us this was our fault that we didn't tell them to set the pool higher. We aren't landscapers, we're paying 55K for a professional installation and they blamed us for their incompetencies. Additionally, they told us that we were responsible for renting, transporting, and operating a large excavator to fix the surrounding grounds because we wanted the pool recessed to be a mud pit. We're suing them, and want everyone to understand the perils of hiring these people to perform these expensive duties. We fired Leisure World from the job, we became aware that the automatic cover people they work with were also cheating us on an ever-increasing priced cover, which would never work on our pool because Jeremey of Leisure World didn't estimate the correct blueprint of ledge removal which wouldn't have allowed the motor to the cover to be set. They tried to muscle us to take a 20K cover that we found out from their supplier wouldn't work on our pool, and we successfully argued that with the help of a chargeback and the VT Attorney General's Office. We had Pool World (please call them, they're a local and responsible, skilled outlet for any pool needs) come out and help us fix all the issues that were wrong with the pool. Please also know that we had to completely redesign our yard to an additional expense of 21K, installing retaining walls to keep the mud out of the pool, reworking slopes, etc. This was never what we wanted for this space, but because of their incompetence, we're now locked into this new, more difficult to negotiate yard. Buyer beware. You aren't saving any money when you end up having to redesign your grounds, or when you have your pool cracked and fail a couple years in. Photos of their mistakes appear in Google Reviews for this job. Please take the time and do your homework. Learn from my mistakes.

We had a septic issue and Shawn was absolutely awesome! Very knowledgeable, experienced and…read morefriendly. He answered every one of our questions or concern. Thank you for great service! Kelly and Cathy Greene

He responded immediately. Adjusted his schedule to come save us from an overflowing toilet…read more I particularly liked how he explained exactly what the problem was and walked us through the various options. He recommended we stick with the cheapest option. I love when a service professional not only does the work well but also helps me understand how to make the various choices I need to make as a homeowner. Truly one of the best tradespeople I've dealt with in a long time.

Needed to have my drain pipe from the house to septice tank cleaned out after sewage backed up…read more Completed online form, office called to verify appointment date and time. Mike "Kentucky" called this morning to let me know his arrival time. Asked some questions about the condition of the pipe and if it needed replacement (Original to house built in 1996). He answered honestly to all my questions. Service call completed in an hour at the requested date/time. Highly recommended. Brian G. in Milton, Vt

I have used this company two times now within the last year, first to install washer hookups in the…read morebasement when I moved the washer/dryer from a main floor laundry closet to the basement, and then to repair a leaking toilet. For the hookup in the basement, they came to the house and gave me an estimate within a few days of my call, and then did excellent work. The second time, the toilet was still leaking a bit after the initial visit and they were very quick to come back out and address the problem at no additional charge. I will definitely use them in the future.

When Benoure installed my furnace they were great, however, their service since has been terrible…read more The unit has failed multiple times and anytime I call for service am told that they are "scheduling out multiple weeks". Today they recommended I call someone else. Those folks came within three hours and now have to replace another part that broke. That's five broken parts on a furnace that was only replaced a couple of y

Thank you Benoure Plumbing and Heating! The immediate response given to me in an emergency…read moresituation where my furnace stopped working was incredible! You removed and replaced a new furnace on New Year's Eve day and were committed to complete the installation in an extremely professional manner. Jeff R., Ryan M., Rob Jr., and Avery were exceptional! I am extremely happy with the new furnace! You totally deserve the 5 stars! Thank you! Mary Anne D.