I really don't like going out of my way of saying negative things to people online, but I believe the experience I had with Swim To You has to be shared.
Based on excellent Yelp reviews on Miss Amy, I decided I wanted to see if she would be available to teach 2 kids for their first time in the pool. This is where it gets interesting. I went through the website and got their contact information. I tried calling numerous times throughout the day, but no one would answer. I left a detailed voice message hoping for a call back within the 72 hours they said they will get back to you. I waited a couple of days. Nothing. Undeterred, I decided to shoot off an email. Surprisingly, I got a response back within a couple of hours. I replied back saying I would like to move forward and would like to start the lessons for the kids as soon as possible. After that, no response. I sent a couple of email follow ups within the next week asking her if she was able to get my response... nothing. I tried calling the office again to see if I would be able to speak to a human being. Nothing.
In every message I left whether it was email or voice, I left clear instructions on the questions I had and how to get a hold of me. But out of all the times I tried to get a hold of them, the only thing I got back was one email. Nothing more.
This happened in mid May/early June time frame. I knew she would start to be getting busy for the summertime so I tried to beat the rush and see if she would be available before other people booked her. After weeks of trying, I simply gave up.
Just a thought... if you are going to provide a service for the public to use, wouldn't it be wise for you to contact them back if they inquire about your services?
The huge red flag that was raised with this type of correspondence was that what if something happened to one of the kids during the lesson and one of the parents tried to get a hold of her to find out what happened, would that parent be comfortable in getting this non response? read more