DO NOT USE!!! I would give no stars if possible! We hired Swift Transportation for a round-trip, wheelchair-accessible ride for my 89-year-old father--who cannot walk--to attend the Marlins game. It was meant to be a very special day, likely his last live baseball game ever, and we spared no expense, spending over $1,000 on tickets to make it memorable and comfortable for him.
What we experienced instead was an absolute disaster that nearly ruined the entire day.
No one showed up for our 12:30 PM pickup. Despite calling the office to confirm earlier that day, we were left stranded at his assisted living facility. I was on hold for 15 minutes before they hung up, and after that, they stopped answering my calls.
By pure luck, I had the number of the afternoon driver (Victor), who called earlier to confirm the 5 PM pickup. I called him, and he was able to get in touch with dispatch--only to tell me no driver had been assigned and they had no solution.
We scrambled to find another ride and luckily were able to get a Yellow Cab wheel transport to rush over. We ended up walking into the game in the 3rd inning--missing the start of a day we had planned for weeks and paid dearly for.
After the game, the 5 PM ride never came either. Once again, we were stranded--this time outside the stadium in the heat, with my elderly father in his wheelchair, trying to keep him cool and hydrated while I made dozens of unanswered calls for an hour.
We reached out to seven different taxi companies, none of which had wheelchair transport available. I finally called Victor again and explained the situation, we were stranded and desperate--thankfully, he pushed through with dispatch, got himself reassigned, and came to get us. He was the only bright spot in an otherwise nightmare of a day.
This was not just about poor logistics--it was about putting an elderly, disabled man through unnecessary distress and completely failing to deliver the service we paid for. It turned what should have been a beautiful memory into a day filled with stress, rushing, and worrying for my father's well-being.
If you're considering using this company for wheelchair transportation, please think twice--especially if you're dealing with someone vulnerable. We were lucky we had backup options. Not everyone will. read more