DO NOT USE!!! I would give no stars if possible! We hired Swift Transportation for a round-trip,…read morewheelchair-accessible ride for my 89-year-old father--who cannot walk--to attend the Marlins game. It was meant to be a very special day, likely his last live baseball game ever, and we spared no expense, spending over $1,000 on tickets to make it memorable and comfortable for him. What we experienced instead was an absolute disaster that nearly ruined the entire day. No one showed up for our 12:30 PM pickup. Despite calling the office to confirm earlier that day, we were left stranded at his assisted living facility. I was on hold for 15 minutes before they hung up, and after that, they stopped answering my calls. By pure luck, I had the number of the afternoon driver (Victor), who called earlier to confirm the 5 PM pickup. I called him, and he was able to get in touch with dispatch--only to tell me no driver had been assigned and they had no solution. We scrambled to find another ride and luckily were able to get a Yellow Cab wheel transport to rush over. We ended up walking into the game in the 3rd inning--missing the start of a day we had planned for weeks and paid dearly for. After the game, the 5 PM ride never came either. Once again, we were stranded--this time outside the stadium in the heat, with my elderly father in his wheelchair, trying to keep him cool and hydrated while I made dozens of unanswered calls for an hour. We reached out to seven different taxi companies, none of which had wheelchair transport available. I finally called Victor again and explained the situation, we were stranded and desperate--thankfully, he pushed through with dispatch, got himself reassigned, and came to get us. He was the only bright spot in an otherwise nightmare of a day. This was not just about poor logistics--it was about putting an elderly, disabled man through unnecessary distress and completely failing to deliver the service we paid for. It turned what should have been a beautiful memory into a day filled with stress, rushing, and worrying for my father's well-being. If you're considering using this company for wheelchair transportation, please think twice--especially if you're dealing with someone vulnerable. We were lucky we had backup options. Not everyone will.

My father waited 1 hr 45 minutes after confirming the completion time of…read morehis appointment. They assured me that he'd be picked up from 3:00 to 3:15 pm, we reconfirmed. As of right now, my 90 year old father is still in transit from his appointment. Rather than the company declining the service so another more serious company would take it and be ON TIME they overcommit being unable to be on time. Mia & Kenny, you need to be more transparent with the customer. I do not recommend this company, unless you don't mind waiting or making your relative wait forever.

Recently, Chen Senior Medical Center in Hallandale Beach became my complete medical care system for…read moreme. I am 80 years old and this center is absolutely the best! Terrific care and attention! Everyone is super nice and intelligent; from the doctors to the receptionists and telephone operators. I am treated with total respect and all my questions and concerns are answered! Since my car is not operable I am provided with free transportation to and from appointments...and though, not as important, but never the less, a great perk is the free coffee and fruit/snacks in the waiting room! (I am an espresso afficionado and this perk is much appreciated)!! Chen Medical Center specializes in senior care and exceeds my expectations!! Thank you Chen Medical Center!

el peor lugar!! si quieres conservar o resolver algo respecto a tu salud??? ni te averages a este…read morelugar! yo venia de un lugar como santa's, con excellent medicos y atencion.llegue a este lugar y tuve la suerte de conocer al dr kaplan eminence, trato .etica.. entrega .la suerte me during poco a menos de 1 mes el dr se fue y me pasaron con una dra....fui del cielo al infierno. ​​​​cero empatia. ni sabe lo que tenes, si no le dices tu. no le importan los pacientes, al centro tampoco. mas de 2 meses para poder ver a 1 especialista.tuve 1 cirugia y necesite terapia y jamas me la dieron....lo peor de lo peor.!!! podria emnumerar muchisimas cosas pero lo dejo aqui. mi salud se deterioro gracias a estos ineficientes!!!

Their drivers are rude. Came to transport my father on hospice to a doctor's appointment and was so…read morenasty. I asked how we would contact him for the return and he gave me a number to the main office where I was told they could not give me his number. I asked when another driver would come to get him and they had no idea. A driver finally showed up and had no idea where to go so he followed us home. Upon arrival, he refused to wheel my father into the house and just left him on the sidewalk. There must be alternatives out there and I will do my due diligence.

ABOUT YOUR AMBULANCE SERVICE…read more The worst experience I ever had, unprofessional personnel, I was in isolation for possible infection in Cleveland Clinic, I am a lung transplant patient with difficulty breading, the crew did not take the precautions for me to be safe, the driver insisted that the trip to Jacksonville would take 4 hours (not possible, usually 6 hours) I felt unsafe with no mask on them. The driver got lost just leaving the hospital, ones in the highway she went to the left lane, I expected some speed, but no, kept in the left lane passing lane at 60 mph, creating a hazard for me and other drivers, after about 150 miles of slow left lane the High Way patrol Trooper stopped the ambulance to tell the driver to move to the right and speed up, she could cause an accident, a few miles later she stopped in a Turnpike rest area, did not go to the nice rest area in stead park in the gas station next to the gas pump, I though they need gas, no, just to go to the bathroom and open the back doors of the ambulance with all the gas fumes coming in and me thinking about my sick lungs, very unprofessional, they should be driving a truck with dirt not ambulances, so the fast 4 hour trip that the driver insisted turn to be 7 hours putting my health at risk, between the gas station stop and the time, I am a lung transplant patient and can't take risks, it would be safer and faster having my wife drive me to Jacksonville. Thank you

Given the seven people I've dealt with so far from this company, I can't see how anybody would ever…read moregive them a positive review. They were 45 minutes late picking us up which meant we missed 20% of our event. The drivers have no way of communicating each other (there were five of us, one Wheelchair user per Van) My van was flashing overdue service, and low fluid lights. My driver did not have a cell phone, barely spoke English, wouldn't follow my directions and so coming back took 20 minutes longer than it should have. Because they were rushed because we were late. They didn't tie down my wheelchair properly and they bounced all the way. Because my driver didn't speak English he didn't understand me when I asked him to stop to fix it or he didn't care I'm not sure which. I'm stuck with these guys going back to the airport because my group is already paid for it,

We've used On Time Mobile twice for pick-up and drop-off services, and both experiences were great…read more The driver arrived on time and kept us informed throughout the entire process. Reliable, professional, and stress-free. I would definitely use them again.

I booked this ride to pick my dad up from Miami to be taken to Lakeworth rehabilitation. Not only…read morethe driver was on time but he was courteous and patient. He waited 15 minutes, the dispatcher contacted me before I even call them. The ride was great. The vehicle was fully updated and equipped, most importantly cleaned!

From the owner: Stretcher and wheelchair transportation,Bariatric Wheelchair and Stretcher Transportation…read moreService,non emergency ambulance stretcher transport services for Disabled, elderly , wheelchair bound, stretcher Bound, paratransit,Handicapped passengers, Non Emergency medical transportation,dialysis hospice, pre - and post-surgery, hospital discharge transportation, airport and cruise transfers, City Tours, Special Event Transportation, Long distance transport

Incredible service, hands down! 10 out of 10!!! Johanna and…read moreher team are extremely knowledgeable and patient. They provide many options and look to find what tailors best for you. Shall you ever find yourself in a predicament that you need mobility services or equipment, this is the place to come!

I was on a cruise & during transport after cruise my scooter became disabled. I have very limited…read moremobility & was in Ft Lauderdale & had a flight to Massachusetts in the early evening. I immediately went online to try & locate a repair service. I was at a family members home in Ft Lauderdale & called Total Mobility Services. I was in panic mode because without my scooter I would not be able to travel alone & get my flight. From the moment I spoke to this woman Johanna she calmed me down & assured me she would do anything to help! She asked me for my location & placed me on a very brief hold & told me there was a driver making a delivery not far away & made arrangements for him to pick up my scooter & bring it in for repair. Julius was friendly & amazing! Johanna called me back & stated Fernando the Tech was able to fix it & Julius the driver who picked it up would return it! This entire process was less than two hours & I had it back in plenty of time for my flight. This team of workers Johanna, Julius & Fernando were AMAZING! I have never experienced customer service at this level, and the price for this service was extremely reasonable! Thank you for all your help & your Team is A+++. Your Company is Strongly Recommended! Great Teamwork!

I recently had a pick up for my wheelchair. bound father in law in Miami. Rafael Torres picked him…read moreup and made the trip just wonderful. He was professional and was on time (early) so my father in law wasn't worried. The trip was so relaxed that I felt I must put a review up. Five starts isn't enough....thank you!!!

Excellent service and excellent drivers. On-time customer service, Recommended and reasonable price.read more

David was our saving grace today. Needed to get my dad to…read moreMemorial Hospital West ER as soon as possible. Our local ambulance service would only bring him to HCA where he was already discharged from with a catheter full of blood. The medical transport our insurance setup cancelled and couldn't get another one out to us today. David answered my inquiry in five minutes and had a transport set up in 15. He was at our house in 30 minutes and had my dad to the ER safely in record time. David was truly our family's life saver today and we will never use another company again!

I've used David's services several times . I have always been impressed by the cleanliness of his…read morevans and the quality of care provided by his upbeat staff. I highly recommend this business!

Very reliable. Accepts Medicaid. Ask for Joanne. Snjoys helping seniors. good for regular visits…read morefor kidney dialysiss and other medical services

From the owner: Offering Non emergency transportation for patients (Adults & Pediatric in the Miami dade, Broward…read moreand Palm beach county.